Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
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Nissan Murano, Bugatti, Transmission, SUV
#333 of 709 Re: 3 people w/ transfer case? [jimothy]
Nov 18, 2009 (6:43 am)
I encourage you to voice this transfer case concern to the vice president of Nissan as I did via email. Kevin.Martinnissan-usa.com. Unfortunately they did not help me but if enough people with the same problem let it be heard, Nissan just might change the warranty extension and reimburse for previous transfer case repairs.
I researched the correlation between the transfer case and CVT and found the two are highly correlated and the average consumer would think the transfer case is categorized under the transmission group. The reason for denial from the vice president was because Nissan doesn’t have any maintenance records on the vehicle and it was out of warranty. Last time I checked the transfer case shouldn’t need maintence before 70,000 miles.
What’s even more disturbing is the service bulletin Nissan issued below (NTB04129). It appears to be a design defect in the transfer case of the older models and the company resolved this issue beginning with the 2005 models. Below it states the parts that need to be replaced and once replaced the transfer case (AWD) is now upgraded and will operate like a 2005 model. Why is Nissan waiting until the transfer cases fail before they correct this flaw in the older models? In addition, they are putting the cost of this defect on the consumer stating it may have happen when using the all wheel drive on dry pavement.
I agree the Nissan makes nice vehicle and my family is happy with the look of the Murano. However, if Nissan cannot take care of its customer they are going to lose them.
• IF YOU CONFIRM: The AWD Transfer Case needs to be replaced because: The case is cracked, and/or Internal gears are damaged. NOTE: Damage, if it occurs, may have been caused by operating the AWD system in the LOCK mode on dry pavement. ACTIONS: 1. Replace the following: Transfer Case. AWD Lock Switch with the new one listed in the Parts Information. AWD Control Unit with the new one Listed in the Parts Information. NOTE: Refer to the ESM for component replacement information. 2. IMPORTANT: Attach pages 3 and 4 of this bulletin to the customer's copy of the repair order and make sure the customer is handed these pages. Pages 3 and 4 of this bulletin contain revised Owner Information for "USING ALL WHEEL DRIVE (AWD)". 3. Inform the customer that the installation of these new parts upgrades the operation of the AWD Lock Switch. The AWD Lock switch will now operate like a 2005 Murano. See this bulletin for further detail.
#334 of 709 Re: 3 people w/ transfer case? [wjvanrossum]
Nov 18, 2009 (12:18 pm)
I have a 2003 Murano with 36k on it, and the transfer case just went last Friday.
The dealer told me it would cost 3,300.0 to fix.I called Nissan consumer (800-nissan1) and received a case # on Friday Nov 13th..The 5 year warranty was up in July, and already had the CVT replaced in April of 08 which was under warranty.Built up a case with Nissan with the info from this site (Thank you to everyone) and also proceeded to tell them I have been a customer for 20 years with 7 Nissan vehicles ( Owned and leased )....Just received a call from the dealership that Nissan approved the work with no money out of my pocket......Nissan did the right thing by me, and I hope everyone else will be taken care of as well...Thanks for all the info on this site to help build my case, and I guess being one of their customers for 20 years helped me as well...
#335 of 709 Transfer Case Failure
Nov 19, 2009 (6:42 am)
I am waiting for the phone call to tell me our transfer case failured on our 2003 Murano. The seal was replaced twice and still have the same leak and smell. Reading about all these failures here and another Murano owners group - it seems Nissan should have included the transfer case issues with the extended warranty. The common theme I hear in many posts is you report the smell from the leak and they tell you nothing is wrong and the damage continues to the parts that are leaking. We are on our second dealer and 4 visit to repair this problem. Makes you wish you would have dumped the vehicle a long time ago. Love the Murano but will never buy another one because the dealers seem unable to identify and repair the them when needed. Glad Nissan stepped up on the CVT. Hope relief is coming on the transfer case.
Nov 19, 2009 (1:42 pm)
After two calls to the dealer Monday and Tuesday this week with promises from the secretary someone from the service dept would call me back after again complaining abt the trans fluid being replaced by the dealership 2 times in less than 2 years (if indeed it ever was), I called Nissan HQ in Tennessee and voiced my complaint to a representative there about the dealership. She took down ever bit of info including how much I paid for the so called drain and refill the two times, what my independent mechanic charged to do the same job in May this year - everything. She promised me someone would call me today and lo and behold someone did - a regional specialist.
She went over my complaint and agreed with me 100% if the fluid was changed 3 times something is very wrong with the trans itself. She also agreed that the $168 and $180 charges Nissan stated on their invoice for a drain and fill doesnt seem right being the fluid cost is high. She is contacting the dealership tomorrow and getting to the bottom of this complaint.
Said I may hv to take my Murano to a dealer for a diagnostic - not necessarily this dealer and they have to submit the results to her to determine what happens next.
If I need a new trans, it will be covered with the new warranty.
Let's see what happens now.
#337 of 709 MURANO 2005 CVT
Nov 22, 2009 (9:23 am)
I have 2005 Nissan Murano and only 60,000 miles on it. I would like to know if the CVT in this model has the same problems as older models. Also a dealer has recommended replacing the CVT transmission fluid because of the hot weather in Phoenix but Nissan service schedule doesn't have the recommendation to replace it at 60,000 miles. HELP!
#338 of 709 Re: MURANO 2005 CVT [hiker2]
Nov 22, 2009 (9:46 am)
Since you have a 120k mile warranty on the trans and the book doesn't say to change the fluid -- save your money. When does it say to change the fluid?
#339 of 709 Re: MURANO 2005 CVT [hiker2]
Nov 22, 2009 (10:14 am)
...sorry I disagree with Jayrider, yes he is right if the maintenance does not call for it, but in my opinion and due to many instances of CVT failures, the fact that you are almost 5 years old and most importantly to have the benefit of the doubt on your side, I would do it.
Lets not forget that we always need the "dealer" on our side in all claims, that is the easy way to handle problems with Nissan in most instances...save your receipts always.
I would do it...cheap insurance..my 2 cents and good luck
#340 of 709 Re: MURANO 2005 CVT [svofan2]
Nov 22, 2009 (10:54 am)
It might be insurance but I'm not sure I would say it was cheap insurance. I have an 03 jeep that has one year left on warranty. I've gone a bit beyond in service because it will be my financial responsibility soon. For warrantied parts I go by the book. The book says change trans fluid optional at 60k and 120k miles. If you plan to keep the vehicle that long I guess you could spring. I might wait til 100k. It will be warrantied no matter so choose as you see fit. My lease is up in 22 months and then it's adios.
#341 of 709 Re: MURANO 2005 CVT [jayrider]
Nov 22, 2009 (12:52 pm)
..of course I agree if the Murano is leased....but if you own it a fluid change on the tranny should nopt that expensive,just my opinion,and by having it no one dealer or Nissan cab even begin to suggest negligense on the part of the owner..besides if a lawsuit follows always more is better than less..it will show your willingness to "really" maintain your vehicles..
#342 of 709 CVT Transmission Problems
Nov 22, 2009 (4:45 pm)
My 2003 Murano transmission was replaced in Sept of '06. I was driving home from a vacation in Maine and the problem occurred in stop and go traffic on the Mass Turnpike. Thankfully was able to get car, cat and two kayaks off the turnpike before being hit. Car towed 12 miles to closest Nissan dealer. Had to rent car to drive back to Ohio. My car was there from Sept 4 through Oct 1. Had to have friend fly back to pick up car and drive back to Cincinnati. The dealership was fabulous and babysat kayaks for almost a month! Nissan would do nothing to help. I was at 99,734 miles and the transmission cost $5949.47. I just submitted my paperwork for the reimbursement. If this is just a ploy I am going to be so angry. I had to have the power steering hose replaced recently and just had to have tie rod and tailpipe replaced. The repairs are adding up. I have loved the car and have had other Nissans but will think seriously about purchasing again. Will let you know the outcome. If it bucks and looses power, I'd say, don't wait. The stop and go traffic and heat appears to take it down everytime.