Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Bugatti, Transmission, SUV
#326 of 709 Re: Murano Failure at 71,000 miles [deneenz]
Nov 16, 2009 (3:08 pm)
Sounds like the Nissan Dealer didn't change the Tranny fluid the first time since it cost less than $200. (The fluid alone costs more than that). That could be the reason your regular mechanic noted that the fluid needed changing. Why the need for another fluid change (no it is not flushed, but just drained and refilled) is beyond me. I would have the dealership show me with the vehicle on the rack where the axle is cracked, and what the transmission fluid looks like when clean. Don't EVER take the dealership nor anyone else that works on your car/van/boat/truck/bike, etc., word unless you know them very well, and they have a reputation for honest work. I have been scammed by my Nissan Dealership more than once; one resulted in the Service Manager's job. The other times, I couldn't prove anything since I couldn't see exactly what they were doing. You can see fluid being removed from the Tranny. Keep watch on them. BTW, my 2003 Murano has 123,000 miles, and I am going to have the fluid changed for only the second time. No issues with the vehicle. I did learn that a loose battery cable can mimic several of the hesitation/jump ahead symptoms of a Transmission going south.
#327 of 709 Re: Murano Failure at 71,000 miles [deneenz]
Nov 16, 2009 (3:54 pm)
Went to dealer today. At 88,000 miles began having transmission "issues". Thought I had "great luck" when I got letter in mail - and took to dealer for diagnosis from the "experts". Their diagnosis... TRANSFER CASE and NOT included in the CVT warranty extension. Well, with the quote of $3800 for the fix... no mo MO. Traded it off on a new GM. Enough is enough.
#328 of 709 Re: Murano Failure at 71,000 miles [nomo2004]
Nov 16, 2009 (4:00 pm)
I trust you disclosed the faulty transfer case.
#329 of 709 3 people w/ transfer case?
Nov 16, 2009 (8:29 pm)
Am I reading this right....3 people in less than a month posting about transfer case? Don't know what that is for. Is it part of the trans? Related to the trans? Can a bad one cause the trans to go bad, but it isn't PART of the trans? Maybe the transfer case should be recalled....,maybe it's the CAUSE of all the bad trannys?
I bit the bullet for just under $1000 for the 84 month warranty for my 2006. I have low miles and plan to keep until 72 months or more. Something that is covered is bound to go wrong, even if something else isn't covered. I got the gold preferred, so most stuff is covered except listed items. I like the excluded item list, it should be harder for them to screw me than the type that lists specifically what IS covered. I was worried about the display and hvac systems. I feel better having it, and believe it or not, even if I get denied down the line for something, until then I will still have a sense of security having it anyway. Hopefully the TRANSFER CASE isn't excluded, I'll have to go read that fine print!
#330 of 709 Re: 3 people w/ transfer case? [whitall]
Nov 17, 2009 (3:35 pm)
Make that number four! My transfer case went bad last year at 80,000 miles. It was almost $3,500 to fix, and the only place in town other than the Nissan dealership that would fix it was a transmission shop. I was so upset after reading online that there appear to be hundreds of other people with the same issue. I contacted Nissan and they refused to help in any way. I was so excited when I got the letter about the extended warranty thinking finally they were doing the right thing. Then to find out they are trying to weasel out of covering it. I had totally forgotten about the whole thing and now I'm just ticked off again. They are doing themselves more harm than good with these letters.
#331 of 709 Re: 3 people w/ transfer case? [lmorgan2]
Nov 17, 2009 (5:55 pm)
Make that five! My transfer case went bad at $90,000+. The Nissan Dealership wanted to charge me $7500 for new transfer case and new tranny which they said could be damaged. they had my car for almost a week before I made up my mind. I was going to have it towed home til I could save up the money. when I told them that they said "OK that will be about $800". $300+ for flushing cvt and trans.fluids and $415 restocking fee for parts already ordered. I was flabbergasted! We agreed on $4000 w/o replacing transmission, which they said I was taking a chance. I had to come up with this money in 2 wks or they would start charging me storage fees. I had to beg ,borrow (but not steal) to come with the money. When I got the letter I was elated! I also thought that Nissan is stepping up to the plate. I've had 3 Nissan's, 200SX, Quest and now Murano. they were always dependable.Now I hope Nissan is.
#332 of 709 Re: Nissan Extended Warranty Letter November 2009 [wjvanrossum]
Nov 17, 2009 (7:31 pm)
I was afraid they would not cover the transfer case. I am going to submit a claim anyway, it's total crap. Nissan issued a technical service bulletin on the transfer case issue and when they replace the transfer case they now also include a switch (which was changed on the 2005 Murano). The transfer case issue appears to only be with the 2004 Muranos. A co-worker's husband just had to have his transfer case replaced at 45,000 miles. This should not happen. Total crap. If enough of us continue to complain and post complaints perhaps they will listen. It's such a shame I really liked the Murano. It appears the transfer case is not related to mileage but years so I'm guessing this will continue to occur.
#333 of 709 Re: 3 people w/ transfer case? [jimothy]
Nov 18, 2009 (6:43 am)
I encourage you to voice this transfer case concern to the vice president of Nissan as I did via email. Kevin.Martinnissan-usa.com. Unfortunately they did not help me but if enough people with the same problem let it be heard, Nissan just might change the warranty extension and reimburse for previous transfer case repairs.
I researched the correlation between the transfer case and CVT and found the two are highly correlated and the average consumer would think the transfer case is categorized under the transmission group. The reason for denial from the vice president was because Nissan doesn’t have any maintenance records on the vehicle and it was out of warranty. Last time I checked the transfer case shouldn’t need maintence before 70,000 miles.
What’s even more disturbing is the service bulletin Nissan issued below (NTB04129). It appears to be a design defect in the transfer case of the older models and the company resolved this issue beginning with the 2005 models. Below it states the parts that need to be replaced and once replaced the transfer case (AWD) is now upgraded and will operate like a 2005 model. Why is Nissan waiting until the transfer cases fail before they correct this flaw in the older models? In addition, they are putting the cost of this defect on the consumer stating it may have happen when using the all wheel drive on dry pavement.
I agree the Nissan makes nice vehicle and my family is happy with the look of the Murano. However, if Nissan cannot take care of its customer they are going to lose them.
• IF YOU CONFIRM: The AWD Transfer Case needs to be replaced because: The case is cracked, and/or Internal gears are damaged. NOTE: Damage, if it occurs, may have been caused by operating the AWD system in the LOCK mode on dry pavement. ACTIONS: 1. Replace the following: Transfer Case. AWD Lock Switch with the new one listed in the Parts Information. AWD Control Unit with the new one Listed in the Parts Information. NOTE: Refer to the ESM for component replacement information. 2. IMPORTANT: Attach pages 3 and 4 of this bulletin to the customer's copy of the repair order and make sure the customer is handed these pages. Pages 3 and 4 of this bulletin contain revised Owner Information for "USING ALL WHEEL DRIVE (AWD)". 3. Inform the customer that the installation of these new parts upgrades the operation of the AWD Lock Switch. The AWD Lock switch will now operate like a 2005 Murano. See this bulletin for further detail.
#334 of 709 Re: 3 people w/ transfer case? [wjvanrossum]
Nov 18, 2009 (12:18 pm)
I have a 2003 Murano with 36k on it, and the transfer case just went last Friday.
The dealer told me it would cost 3,300.0 to fix.I called Nissan consumer (800-nissan1) and received a case # on Friday Nov 13th..The 5 year warranty was up in July, and already had the CVT replaced in April of 08 which was under warranty.Built up a case with Nissan with the info from this site (Thank you to everyone) and also proceeded to tell them I have been a customer for 20 years with 7 Nissan vehicles ( Owned and leased )....Just received a call from the dealership that Nissan approved the work with no money out of my pocket......Nissan did the right thing by me, and I hope everyone else will be taken care of as well...Thanks for all the info on this site to help build my case, and I guess being one of their customers for 20 years helped me as well...
#335 of 709 Transfer Case Failure
Nov 19, 2009 (6:42 am)
I am waiting for the phone call to tell me our transfer case failured on our 2003 Murano. The seal was replaced twice and still have the same leak and smell. Reading about all these failures here and another Murano owners group - it seems Nissan should have included the transfer case issues with the extended warranty. The common theme I hear in many posts is you report the smell from the leak and they tell you nothing is wrong and the damage continues to the parts that are leaking. We are on our second dealer and 4 visit to repair this problem. Makes you wish you would have dumped the vehicle a long time ago. Love the Murano but will never buy another one because the dealers seem unable to identify and repair the them when needed. Glad Nissan stepped up on the CVT. Hope relief is coming on the transfer case.