Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
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Nissan Murano, Bugatti, Transmission, SUV
#307 of 709 Misled by Nissan
Nov 11, 2009 (1:15 pm)
I lost the transmission on my 2004 SE AWD Murano 50,000 in Dec. '06. The Local Nissan dealer denied it as a warranty claim and suggested I contact my insurance company as it appeared that there had been damage to the undercarriage of the vehicle. With 14 yrs claim adjusting experience, I knew this was not the case...but reported it to my insurance company to rule out all possibilities. Against my better advisement, and in an effort to take the easy way out, my insurance company paid for the replacement of the transmission as Nissan continued to deny warranty coverage. Total cost of repair was about $7100...of which 1600 was my responsibility.
Now, we (Murano Owners) receive this letter advising of "a small percentage" of complaints. To that I say...bullhonky! A quick internet search shows not only a class action lemon law case in NJ, but numerous complaints with the CVT. Nissan knew, or should have known, of the problems and accepted responsibility some time ago. Their letter and the unheard of "doubling" of the warranty is, in my opinion, an admission of liability. I have turned this letter over to my insurance carrier to seek reimbursement. I have been a loyal Nissan owner for over 13 yrs...no longer though. They have lost me, friends, relatives and anyone who will listen as a customer.
#308 of 709 Re: Nissan Extended Warranty Letter November 2009 [sean_paul]
Nov 11, 2009 (1:26 pm)
My drivers seat broke too! estimates 800+ to repair.... Good idea with the NTSB.... I like the murano as well, very versatile, but when you pay 30k+ for a vehicle you certainly expect better.
#309 of 709 Re: Nissan Extended Warranty Letter November 2009 [phillip12]
Nov 11, 2009 (3:04 pm)
My drivers seat Frame broke for the second time. 1St 30K and Second 80K also My seal on the Transfer Case leaking. its adding up..
#310 of 709 Re: trans problems [steelflatroll]
Nov 12, 2009 (5:38 am)
YES, THIS IS THE TELLTALE PRECURSER SIGN OF THE PENDING DEATH OF YOUR CVT.. GET IN TO A NISSAN DEALER, GET IT DIAGNOSED, AND BY ALL MEANS GET IT DOCUMENTED!!!! & GET A NEW CVT BEFORE THE EXTENDED WARRANTY RUNS OUT...
#311 of 709 CVT warranty extension letter
Nov 12, 2009 (6:56 am)
Did anyone else get the letter extending the CVT warranty to 10 years, 120,000 miles last week? Also stated that they would refund money paid for previous repairs/replacement to owners, and/or previous owners. And they are working to reduce price of repair parts for CVT's. Signed by Kevin Martin, VP of customer satisfaction. (even had my vin on the letter) visit site www.NissanAssist.com for claim form. Or call (888) 388-0318
#312 of 709 Re: CVT warranty extension letter [turbonator]
Nov 12, 2009 (11:40 am)
Yes, it's legitamate.. check out the new CVT extended warranty website....
#313 of 709 Re: Murano Failure at 71,000 miles [nsudd1]
Nov 13, 2009 (9:31 am)
I received a letter extending warranty to 120,000 miles and will refund money for previous repairs.. I purchased an extended warranty on my 2006. I wounder if they will refund some of the costs?
#314 of 709 Re: Murano Failure at 71,000 miles [newowner10]
Nov 13, 2009 (10:21 am)
I believe your extended warranty is now tacked on at the end of the 120,000 mile 10 year warranty. So essentially you'll have an even longer warranty period.
#315 of 709 Re: Murano Failure at 71,000 miles [wjvanrossum]
Nov 13, 2009 (10:41 am)
BETTER READ THE FINE PRINT, EXTENDED WARRANTIES ARE FULL OF LOOPHOLES!!...
#316 of 709 Re: Murano Failure at 71,000 miles [jetwrench]
Nov 13, 2009 (1:28 pm)
you better believe it man; I used to get extended warranties over 20 years ago and no matter how much I paid, when the factory warranty ran out and something went wrong, the automakers always found ways to say oh this and that isn't covered under your extended warranty and if it had been this it would have, blah blah blah blah.....
suffice it to say I don't get them anymore because they are just like flushing money down the toilet, they always fine ways out of them, and it really is a kick in the crotch after you've spent all that extra money on them and they come back and tell you its not covered, so go screw yourself!
the factory warranty is more than enough, especially on the luxury automakers!!!