Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
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Nissan Murano, Bugatti, Transmission, SUV
#297 of 709 Re: Nissan Extended Warranty Letter November 2009 [pur4vida]
Nov 09, 2009 (6:49 pm)
You know what they say about happy customers?
Happy customers tell five friends; unhappy customers tell fifty!!!
There is not enough room on this blog/BB to tell you all the problems I have had with my 2003 Murano. Some have been routine with the mileage I have put on the car.
The way I was mis-handled by the Cherry Hill, NJ dealership's GM and then lack of response by Nissan Corporate (when emailed and snail-mailed) showed a lack of customer sensitivity in September 2007 when my CVT and CAT died within 30 days of each other forcing me to borrow money to pay for $7000 ($5000 for the rebuilt/not new CVT and $2000 for the CAT) of repairs within months of loosing my job. The 2003 Murano had 104,000 miles on it at the time.
Since then I have gone out of my way to tell everyone what poor customer service I have received and have told more than 50 people of my problems with Nissan.
To provide perspective since purchasing the 2003 Murano its repairs costs have exceeded our other three cars: 2000 Infiniti I30 (230,000 miles), our 2000 Infiniti G20 (140,000 miles, and Acura 2005 TL (75,000 miles) combined.
What has gone wrong? Just call your Cherry Hill NJ dealership and ask for my repair records and even you will be appalled.
I have applied for my $5020+ refund but think it fair that I should also seek reimbursement for having to borrow money to pay for such extensive repairs.
This process means that you have lost one customer (me), my wife (who now drives the Acura), my three kids who are now all over 21 and who knows how many neighbors/friends who have heeded my advice. In a neighborhood of 100 plus Dr's/Lawyers/Professionals I don't know of another Nissan that has been purchased since 2003.
#299 of 709 Nissan North America & Mr. Kevin Martin
Nov 10, 2009 (7:04 am)
All Murano owners ("responders" to this forum topic) should have received their letter from Nissan North America during the last few days. And a very welcomed letter it was!
Mr. Kevin Martin - a Vice President at Nissan North America in Tennessee, and Mr. Luis Rodriguez - an Executive Specialist at Nissan North America in Tennessee, were the gentlemen who assisted me when I was having CVT problems in June & July of this year. These two Nissan employees understand what "Customer Satisfaction" means - even after 3 service representatives told me that Nissan wouldn't be helping me!
Because of Messers. Martin and Rodriguez I received a new CVT transmission in my Murano - AND Nissan kept a 3X customer!!!
Thank you to both of them and to Nissan N.A.
#300 of 709 Nissan N.A. & Mr. Martin
Nov 10, 2009 (11:18 am)
Vice President Total Customer Satisfaction
(see post# 290)
Well... what can i say except THANK YOU MR. MARTIN & NISSAN N.A. FOR STEPPING UP TO THE PLATE ON THIS ISSUE!!.. I RECENTLY PURCHASED A 2003 FRONT WHEEL DRIVE MURANO SE WITH 70K ON IT. I DID MY RESEARCH ON THE VEHICLE BEFORE I BOUGHT IT BUT DID'T FIND OUT ABOUT THE INSANELY EXPENSIVE CVT FAILURES UNTIL AFTERWARDS AND I'VE BEEN SICK ABOUT IT EVER SINCE. UPON FURTHER RESEARCH I DISCOVERED THAT THE CVT IN MINE FAILED 27,000mi IN FEB 2007. I'M ABOUT THE SEND MY DAUGHTER OFF TO COLLEGE & WILL BE MAKING TRIPS BACK & FORTH TO HER SCHOOL. I HAD PLANNED TO SELL OR TRADE OFF THE MO ASAP BEFORE THE NEW CVT FAILED AGAIN AS I CAN'T AFFORD A 5-7K BILL! AT LEAST NOW I CAN KEEP DRIVING IT WITHOUT FEAR OF PREMATURE (OUT OF WARRANTY) FAILURE FOR ANOTHER 50K OR 4 YEARS!!.. THIS WAS MY FIRST NISSAN PURCHASE BASED ON THEIR HISTORY OF RELIABILITY AND I WAS STUNNED WHEN I FIRST FOUND OUT ABOUT THE CVT FAILURES. I WAS ABOUT TO UNLOAD THIS MO QUICK, FAST & IN A HURRY, EVEN THOUGH I LIKE THE VEHICLE & NEVER BUY ANOTHER NISSAN PRODUCT. NISSAN DID THE RIGHT THING BY STEPPING UP TO HELP RESTORE COMSUMER CONFIDENCE!!
#301 of 709 Re: Nissan North America & Mr. Kevin Martin [bigeasy51]
Nov 10, 2009 (11:29 am)
It is great Nissan is finally acknowledging the CVT issue but unfortunately for me it is too late. My transmission started leaking fluid at 119k miles and rather then replacing it I have been topping off the fluid. It now has 124k miles. I called the consumer affairs line and they sent my case to the regional consumer affairs office to see if there is something they can do to help. Keeping my fingers crossed!
#302 of 709 Re: Nissan Extended Warranty Letter November 2009 [jess5138]
Nov 10, 2009 (11:38 am)
The website and letter is no joke. However, I just received a call this afternoon after I submitted my paper work for reimbursement for the transfer case repair I had back in May. The lady from Nissan called to tell me the transfer case is a different part than the CVT and is not covered under this warranty. Still confused I asked if she could send me some type of description or diagram of what parts are covered under this extended CVT warranty program. She put me on hold and came back stating she didnít have any sort of paper work to explain. I am still left confused after I was given false hope that Nissan was finally getting their act together. My opinion on the company has now swung back to the negative side. If anyone has more info on how the transfer case and CVT of the 2004 Nissan Murano are related please post.
Nov 10, 2009 (12:24 pm)
I have an 03 Murano with 107,000 on it and had no issues with it other than normal wear and tear ( tires - brakes etc ) but just a couple weeks ago I was in a traffic jam and when I step on the gas it seem to hesitate or not react to the pedal then it move ... it may of happen 2 times during this jam. I thought it was odd and didnt give another thought now I'm not so sure ? Is this what you all are talking about with the transmission problems ? and will it stop all together ? I like to know before I lose out since I have 107,000 and wont make the 10 yrs or 120,000 which ever comes 1st rule ...since I put on all highway miles
any info or guidelines to follow will help out
#304 of 709 Banging Noise in the rear of my car
Nov 10, 2009 (4:50 pm)
I am thankful for these postings. I am calling the dealership tomorrow because I took the car to my mechanic today and he told me it was the transmission. Hopefully they do not give me any problems. The noise just started the other day. And it sounds like something was banging under the back of my car. I was not going at a high speed it was just driving in the neighbor. I have a 2005 Nissan Murano with under 60,000 miles. And it sounds like very similar problems that was discussed on the site. Is there currently a class action suit or was this just approved by Nissan to correct the problems because I have not received any recall letters.Do anyone have any recommendations. Thanks kjs
#305 of 709 ..cvt transmission ...
Nov 10, 2009 (6:36 pm)
Maybe this is old news...but if it helps here it goes....
"Yes, it is true. Nissan USA has set up a website with all the information regarding the CVT Extended Warranty:
Owners who have paid to have their CVT's repaired may also be eligible for reimbursement if it occurred under the new warranty terms: 10yr/120k. Click the above link for more information.
#306 of 709 Re: Nissan Extended Warranty Letter November 2009 [tommyguy10]
Nov 10, 2009 (11:42 pm)
I like the CVT technology, I think with time and the commitment by Nissan to take responsibility eventually will lead to a finely tuned piece of engineering that all manufactures will jump to.
Have you ever drive away at the stop light from someone with a supped up car which has a third or sometimes twice times the power and they cannot catch you for the next 60 meters?
That is attributed to the CVT tranny, the shifting is so very transparent that you could go from 0 to 60 without even noticing it.
I own a 2005 SL MO and so far so good except for the front drivers seat.
The seat frame broke at 40000 and I am getting these rediculous quotes of between $600 and $1000 to repair same.
I noticed that this is even a bigger issues that the CVT and this is something that Nissan should look into ASAP.
Just imaging someone hitting your from behind, with a broken seat i doubt that the seat belt is going to stop you from going through that windshield. if you have a head on then god forbit what muight happen.
I mad a complain to the NTSB regaring this. Since it is pandemic I think Nissan should recall it or do something like the CVT gesture.
I still love my Mo..