Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Bugatti, Transmission, SUV
#254 of 709 Re: Nissan may have just lost a customer [steved6]
Sep 18, 2009 (10:16 am)
Lost a customer! I'm about ready to sue them! My car has the same problem, hit the gas nothing, then it takes off like a rocket. Actually it's my wifes car who uses it to get my son around. Apparently I was eligable for the Intake Airduct recall (which fixed nothing) but my VIN falls outside of the group eligable for the Shift Position Indicator upgrade, which is total BS since my car has all the same components as those with different VIN #'s. So now the dealership wants $255 for diagnostics and $2,283.00 to replace the valve body. This is a 2003 Murano with 59,700 miles on it, past the 5 year warranty but under the mileage which doesn't help me but it says what a garbage product this is. I don't even know what to do. I called customer service who after an hour of telling there is no one I can talk beyond the first person I got on the phone they finally agreed to enter a case number and give me a call back next week. These guys suck! Any ideas?
#255 of 709 Re: Nissan may have just lost a customer [tom5head]
Sep 18, 2009 (10:24 am)
And yes my problems only start after the car has been running for a while and heats up...same as everyone here. And how do we get info to Carlos Ghosn CEO Nissan North America? I want to write a letter. Clearly no one on the 1-800-NISSAN1 phone number is going to help. Can some one post the contact info so we can all write? Please!
#256 of 709 Re: Nissan may have just lost a customer [tom5head]
Sep 18, 2009 (10:29 am)
Like you my wife drives an 04 Murano. I am on my second transfer case and Nissan is stating they won't warranty the second transfer case because I didn't upgrade the AWD lock button on the console. Is this the "shift position indicator upgrade you're mentioning in your post? If so was your VIN to new or to old? Reason I ask is because I can't understand why the dealership didn't state this button HAD to be upgrade if Nissan is to cover the warranty. I am still on the phone with Nissan. I will post my conclusion. Not sure it will be any different than the rest who have posted. Thanks in advance for the help.
#257 of 709 Re: Nissan may have just lost a customer [tom5head]
Sep 18, 2009 (11:31 am)
anger and threats of legal action will go nowhere. You need to convince someone to extend you assistance they are not obligated to provide. You have to be persuasive and respectful and persistant. Good luck.
#258 of 709 Re: Nissan may have just lost a customer [jayrider]
Sep 19, 2009 (8:10 am)
Yes I believe this shift position indicator is the AWD button everyone is referring to. Unfortunately my VIN is not included in this recall even though I am having the same issues I wasn't one of the lucky few. Actually when I looked the other day the nissan website wasn't even up to date. I had to go to NHSTA to find this recall. If this is NOT the same thing NO offer to replace this AWD button was extended to me. By not offered I mean they never even notified me or allowed me the option to upgrade even at my own expense.
The service line at Nissan was terrible. It literally took an hour of complaining (politely at first) before they would even create a case file. The operator flat out lied to me telling me there was no one else that could help me at Nissan besides him. I had to get his name before he would enter me into the system. They are clearly trained to not answer the questions you ask. The disgusted sighs that came from the Nissan employee after each question I asked made the whole experience that much more enjoyable.
#259 of 709 Re: Nissan may have just lost a customer [tom5head]
Sep 19, 2009 (8:47 am)
If anyone wants to write formal letters to Nissan I would be happy to put them all together into one physical file and mail it in to the CEO. If we got a significant amount of letters together explaining your/our experiences we might get our way...just let me know if anyone is interested in this and I will figure out a way to do it. If they won't help us I am thinking of writing to the better business bureau, newpapers and cable news shows. Even if I wind up paying for this I fully intend to make these guys miserable if they are going to leave their customers hanging. In this economic environment companies should do everything in their power to assist customers. There is plenty of new competition entering the market in the next few years.
Sep 19, 2009 (2:19 pm)
All three had lags with harsh jerking. The dealers said either a sensor sweep for about a grand or a new TCM (transmission control ,module) about the same price. Yeah one dealer said a new CVT for about 5 grand. The fix was kind of permanent as in one case the duct came loose again and the same problem came back. Now some cases were much worse than others and some only did it a few times a day if at all for days at a time. Some said only when hot, others said only when cold. I read this fix on another blog posted by a Nissan Dealer. I have an 05 Murano with no problems along this line. No I;m not going to loosen a duct to see what happens, LOL.
#261 of 709 Re: CVT [billymalone]
Sep 20, 2009 (2:15 pm)
In my opinion it doesn't matter if it happens once a week or all the time. Actually only once in a while may be even worse as it may happen when you least expect it for example during merging and boom you're dead. I'm sure many people here bought this vehicle for their wives and children thinking they had wisely invsted $30k plus to ensure their families safety. I just scares me that Nissan hasn't at least informed ALL 2003 owners whether they plan to cover the service or not. Some one is going to get killed because of this issue. Someone is sitting behind a desk somewhere and has made the decision that their customers life's are not worth the possible expense to fix this error. It is just frightening. Most companies do blog searches these days to see what people are saying about their products, especially a company as large as Nissan. They know about this.
#262 of 709 Re: CVT [tom5head]
Sep 20, 2009 (2:17 pm)
Clearly Nissan knows about this since they are paying for the Nissan Altima ad that pops up on the right top corner of this very screen every time I read this string of responses.
#263 of 709 Re: CVT [tom5head]
Sep 21, 2009 (11:58 am)
So I heard back from Nissan Customer service today who told me thank goodness they caught the Air Intake recall or someone could have been hurt. But their response was that they don't feel they need to help on the Valve body which since Friday has now turned into a potentially whole new transmission. Keep in mind I brought this in to be serviced they DID NOT contact me.