Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Bugatti, Transmission, SUV
#243 of 709 Re: Nissan may have just lost a customer [juslostacustmr]
Sep 05, 2009 (5:02 am)
I'm bigeasy who's posted on this site and others about the failing 2003 Murano CVT trans. Recently - after a lot of back-and-forth between me and Nissan Customer Service - I was lucky enough to have a Nissan VP pick up my letter to Carlos Ghosn (CEO) and decide to help me. To that end Nissan replaced my CVT trans with me paying for the labor, So instead of costing me an estimated $5000, it cost a little over $1000 for labor.
Like you I loved the Murano the first time I drove it - EASILY the most comfortable car I've ever driven! (Almost 6'5"!)
Don't be afraid of the Murano but have the dealer you're buying from extend you some sort of warranty on the trans. DON"T TAKE NO FOR AN ANSWER - Or, don't take the deal!
BTW, I'm almost positive that the Lexus 330 and the Nissan Murano are built on side-by-side production lines, but someone else is going to have to verify that.
#244 of 709 Re: Nissan may have just lost a customer [bigeasy51]
Sep 05, 2009 (5:28 am)
bigeasy, you are one of the lucky ones. Are you the original owner?
#245 of 709 Re: Nissan may have just lost a customer [bigeasy51]
Sep 05, 2009 (7:59 pm)
Do you by any chance have a mailing address for Carlos Ghosn? Also, just out of curiousity do you reside in New Orleans?
#246 of 709 Re: CVT transmission issues [jayrider]
Sep 12, 2009 (7:09 pm)
No car company will repair a broken transmission with 100k miles. The government won't step in either.
I agree. That's why they have 5 years or 60K miles warranty. Even though, the transmission can be last longer but it's not a guaranty.
#247 of 709 Re: CVT transmission issues [gooddeal2]
Sep 14, 2009 (4:29 am)
Perhaps so, but when the car cost $36000, as mine did, with all the options, and the replacement transmission costs $5000, then I expect the transmission to last a bit longer. The kind of problem I had with the Murano (not just the transmission) and the very high cost of maintaining the car are not acceptable for a car in this price range. It would be another thing if it was a Hyundai or a Kia, that costs half as much.
#248 of 709 Re: CVT transmission issues [conndriver16]
Sep 14, 2009 (12:57 pm)
The higher the pricetag on the car the more it costs to repair / maintain. Just because a car costs more doesn't make it more reliable either. More technology = higher everything. Try a mercedes/bmw/audi. If a car doesn't have a high tech drivetrain it should be cheaper to repair/maintain. Also -- the more units on the road--the more manufacturers produce parts = cheaper. My murano is gone in two more years. Not taking a high tech ride past 36k miles. This forum convinced me in that regard.
Sep 14, 2009 (6:34 pm)
Didn't have time to read all the posts but I can only hope someone suggested checking the air ducts. I've corrected 3 Muranos CVT problems in less than 5 minutes by just tightening the air ducts up a bit as they tend to leak and cause the same problem.
#250 of 709 Re: CVT [billymalone]
Sep 17, 2009 (4:39 am)
Billy, you said you corrected 3 Muranos by tightening the air ducts. Did those Muranos have the "Acceleration Lag" in stop-and-go traffic? Was it a permanent fix? I saw Nissan issued a safety recall for it recently.
#251 of 709 Re: CVT failure, second occurance anyone?? [jetwrench]
Sep 17, 2009 (9:01 am)
To answer your first question, I did have my second CVT fail. I did read through all the postings and had similar experiences with Nissan consumer affairs. What baffles me the most is at the time of the first replacement the Nissan dealer gave me the option to upgrade the button on the console that locks the Murano in AWD. This upgraded button has a safety feature that doesn't allow the user to accidently put the Murano in AWD while on drive pavement. (This is deemed to be the cause of the transfer case failure). I declined this upgrade as my $4000 bill was enough without the $600 switch upgrade. Also, if engaging the button caused the transfer case to fail I will not let that happen again as the first repair was a lesson.
Well, my Murano is back in the shop with transfer case that is failing again. The dealership originally said it was covered under warranty and then later called back stating it wasn't going to be covered under warranty because I didn't replace the switch on my console. The dealership noted the Service bulletin Nissan issued regarding this issue. The bulletin number is NTB04-129 and can be found at the link below. The dealership went on to state that Nissan recommends this upgrade of the switch. To me it seems like Nissan has realized the fault part and want the consumer to pay for the "upgraded" or correct switch that is apparently make the transfer case fail. The truck is still in the dealership. The dealership is working with Nissan to see what the results will be. I can't imagine having to stick another $4,000 in a truck that I only paid $16000, which brings my total repairs of $8000 to half the cost of the vehicle. I am contemplation getting an attorney to see if I can at least get my money back for what appears to me as a defective product.
#252 of 709 Re: Murano Failure at 71,000 miles [nsudd1]
Sep 17, 2009 (9:05 am)
I had my second CVT failure and at the current moment it looks like Nissan will not warranty this one because I didnt' upgrade the colsole button as they recommended. I am seriously considering getting an Lawyer to make this situation right. Not to sure where to start but I will keep researching.