Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
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Nissan Murano, Bugatti, Transmission, SUV
#209 of 709 2003 Murano CVT Transmission replaced!!!
Aug 16, 2009 (7:42 am)
Many of you have written to me concerning my "03 Murano CVT problems - and I have read all your emails, but didn't want to respond until there was a definitive solution. Now I have a solution.
----- First a summary, 6 months ago with approx. 88.5 K miles I started experiencing a 4-6 second hesitation when stepping on the accelerator in bumper-to-bumper traffic after the car was warmed up. There was never any problem when the car was first started, and if you could drive without stopping and going everything was fine. Once in rush hour traffic however you were in a dangerous situation because the lurch forward once the car engaged could easily throw you into the cars ahead of you!
----- After going to my mechanic a number of times and getting a "computer code" of P1778 CVT Stepper Motor failure I started writting and calling the Customer Service Group of Nissan North America. The first two customer service reps I spoke with (a month each-numerous conversations) were polite, but in the end said that "Nissan was not in a position at this time to offer me any assistance." This pretty much made me crazy since my family had purchased 3 new Nissan vehicles during the previous 10 years and even though my Murano's "extended warranty" time period of 60 months had expired the milage portion hadn't! And at 89,000 miles I thought Nissan should at least bear responsibility for the 100,000 miles the extended warranty specified. So when the 2 customer service reps. said "no" I wrote directly to Carlos Ghosn CEO of Nissan North America and sent the letters to his offices in Tennessee, and in Japan. In my letter to the Chairman I wondered why a company as successful as Nissan would run the risk of alienating a long-time customer without even trying to reach an agreeable accomodation
----- Luckily for me a Nissan Vice President and an Executuve Specialist from Corporate Headquarters read my letter and recognized that "customer satisfaction" for a "dedicated Nissan family" meant honoring the remaining milage portion of the extended warranty. This past week, Lynne's Nissan in Stanhope NJ replaced the CVT transmission in my Murano!! Nissan "provided/paid for" the new transmission and a beautiful Altima loaner car for two days - and I paid for the labor costs and the CVT trans fluid. Driving the Murano again is wonderful and the car performs like new. (I'll keep my fingers crossed!)
----- To close, I guess my suggestion to anyone having a problem with a manufacturer, is you have to stick with it and find the person who can say "yes" to your request or problem. I believe you should always propose what you believe to be a fair & equitable solution - give the company something to "save face" with. Finally, I also believe I got lucky in that a Vice President and an Executive Specialist understood the point of my letter and said, "Let's help this guy."
----- Thanks to all of you who wrote to me with questions, I'll always be a loyal Edmunds follower!
#210 of 709 Re: 2003 Murano CVT Transmission replaced!!! [bigeasy51]
Aug 16, 2009 (9:58 am)
There is still a problem for most owners. I suspect that you were helped only because you had an "extended warranty" and therefore the legal obligation of Nissan was very clear.
The problem is that the CVT Transmission is intrinsically defective and Nissan should be acknowledging this by fixing the problem whether you are under warranty or not. Easily, the most frustrating element of this problem is Nissanīs continued refusal to acknowledge that there is anything wrong, let alone their obligation to make it right.
#211 of 709 Nissan may have just lost a customer
Aug 16, 2009 (8:18 pm)
WOW ! I dont know whether to smile or cry after reading all the posting about the nissan murano problems (tranny, accleration problems, recalls, customer service etc.etc)
I just found a beautiful preowned 2004 Nissan Murano (excellent condition) I was going to finalize a purchase on tommorrow right after work. ( due to the dealer closing soon on Saturday ) My husband and I test drove the vehicle and we loved everything about it ( they are only asking $18,500 with apprx 49xxx miles on it ) GOOD DEAL ! SO WE THOUGHT
we thought that was a great deal until I decided to do more research on this vehicle and nissan company as a whole ( this would be our first nissan purchase )
I am so SHOCKED right now Im at a lost for words. Does anyone have anything good or positive to say about the Nissan Murano ?
( Please note I havent had the opportunity to read ALL POST )
and this is my first time ever sending a post ( so be gentle
however, It seems as if this vehicle is a WOLF in sheeps clothing ( for lack of better reference ) but you get my point.
I guess we will lean back towards the Lexus RX330 or
another midsize SUV for a family vehicle ...
one last point I recently had a Horribly bad experience as a BMW owner so I recognize the emotions of frustration to angry to disbelief ( spending so much money and effort into finding a reliable car is not easy ) I recently sold my BMW took a lost, but the headaches are over ( that another post all together )
any car buying suggestions would be wonderful ... for a family of 3 1/2
( one on the way
#212 of 709 Re: Nissan may have just lost a customer [juslostacustmr]
Aug 17, 2009 (6:09 am)
If you can afford 19k for a used car, I would seriously look at new cars in the 25k range. Your payments will be the same for 3 years -- just two more years to pay after that. That 04 murano still has issues. Best buy would be the vw routan -- 9-10k off sticker -- read reviews and test drive. The base model can be had for about 20k -- free maintenance for 3 years. Have seen a few 09 subaru tribeca's discounted into the mid-20's new. The forester is also a player. The outback is all new. Can be pricy loaded but if you can handle cloth seats -- pretty reasonable. Honda crv exl-awd- new about 25k. Other models much less. If you are not concerned about resale than saturn has lots of choices. You can always get service at gm dealers. The astra/ vue wagons might be worth a look. The new chevy equinox may be a player. I sat in a nissan versa in the dealership and was very impressed -- lots of room -- didn't drive it but would give it close look.[check out prices paid thread--loaded with abs-17-18k otd]
Bottom line -- 19k for used makes no sense in this market -- especially a 50k mile 6 year old murano. The rogue is smaller and lots cheaper -- still roomy enough. Too many new choices -- used cars are overpriced across the board now.
#213 of 709 Re: Nissan may have just lost a customer [jayrider]
Aug 17, 2009 (6:37 am)
I was planning on buying a used Murano in 2008. I looked at '04 thru '06's. After reading on Edmonds about all the problems people had/are having with Nissan (products and customer service) I decided not to buy a Murano. I really loved the vehicle; but in the end, you should be able to depend on your vehicle for safe transportation. After reading everything, I concluded that I can't depend on Murano. I bought a brand new '08 Highlander. I am very happy with it; EXCELLENT. I hope someone at Nissan will realize that Product reliability and customer satisfaction are very important for a company to survive; especially in these days of "informed customer".
I do agree with jayrider - it doesn't make sense to pay $19K for a used '04 with about 50K miles. You have better choices out there.
#214 of 709 Re: Nissan may have just lost a customer [juslostacustmr]
Aug 17, 2009 (7:40 am)
18K for a 2004 Murano is no good deal at all, CVT or no CVT issues. Back in 2007, I was considering trading loaded SL 2004, then with 28K miles, to a Mazda and a Nissan dealer. They both offered $15K on it, and that was two years ago. I don't think I could get more than $11-12 on it today.
In short, anything more than $14K does not sound like a great deal.
With all the postings here, I think I would not buy one used and maybe would have sprung up for extended warranty, don't know.
What I do know is that I don't plan on trading for a new car anytime soon. For one I have not experienced the problem. Number 2, at that level of luxury, power, and roominess, it would have to be a $30K purchase, where I would lose at least $12K in depreciation within 3 years.
#215 of 709 Nissan may have just lost a customer
Aug 17, 2009 (3:16 pm)
thank you all for the good information ... after doing a little more research on the 04' Nissan Murano and its pricing ( 18'500 is not such a great deal as we first assumed ) .. we are definitly glad we have decided to wait and continue to shop around ...
I have enjoyed reading your post and opinons( not happy about all the trumoil with this vehicle, However if nothing else this forum and posting will help someone ( AS IT HAS DONE FOR US ) and hopefully it will send a strong message to NISSAN !
#216 of 709 Murano Failure at 71,000 miles
Aug 18, 2009 (4:20 pm)
I too have experienced transmission problems. I have a 2003 Nissan Murano with 71,000 miles on it. I was told by Nissan that the transmission needed to be replaced in May. Since then I have read numerous complaints about the CVT transmission in this car. I have also contacted Nissan U.S.A, and was told they would not repair my car. I have also notified my State Attorney's Office and the National Highway Traffic Safety Administration(NHTSA). b>FOR EVERYONE WHO HAS HAD A TRANSMISSION PROBLEM WITH THE 2003 NISSAN MURANO PLEASE FILE A COMPLAINT WITH NHTSA. THE MORE COMPLAINTS THE BETTER. HOPEFULLY WE CAN FORCE NHTSA TO FINALLY INVESTIGATE OUR CLAIMS, AND NISSAN WILL BE FORCED TO RECALL THEIR DEFECTIVE PART.
Also If there is anyone who knows a Lawyer willing to file a class action suit I am all for it! Nissan needs to be held responsible for this!!!!!!
#218 of 709 CVT failure, second occurance anyone??
Aug 19, 2009 (8:42 am)
I recently bought a 2003 MO, then later found out the 03' CVT was a lemon. I never would have bought it if I had discovered this ahead of time. I called Nissan North America & had them tell me all warranty & recall work that had been done on it. Low & behold, the CVT failed 27,000mi in Feb 07' (low mileage for a 4 y/o vehicle) & was changed. I now have 46,000miles on the replacement CVT. I called the Nissan parts dept the dealership that changed it & had them tell me the Part# of the new CVT. It is a different Part# & ends in "RE", that's right, you guessed it "Remanufactured".
I've read hundreds of posts but have not read 2 very important questions;
1) Has anyone had a SECOND replacement CVT
2) Does anyone know if Nissan upgraded the
components that were failing prematurely and
put them in the REMANNED CVT's? (I've
read of several components failing, pressure
solenoids A&B, valve bodies, etc).
I'm trying to make an informed decision whether to keep it & hope the "Remanned CVT" is new & improved or unload this thing soon..
Thanks all for sharing your knowledge on this forum!..