Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Bugatti, Transmission, SUV
#202 of 709 Re: 2003 Murano Transmission Problem [bigeasy51]
Aug 12, 2009 (6:36 am)
I've been happy with my '03 Murano but in thelast month experienced accelration problems from a direct stop once the car had warmed up. Foot to the floor, no movement for about 10 seconds and then the RPM's would begin to rev above 1100 RPM and suddenly thecar would move. Engine runs fine once engaged.
It needed a State inspection so I asked the tech to check the codes- his response- TRANMISSON ERRORS
Took it to my mechanic for a second opinion - his readings identified TRANSMISSON CODES
Took it to Nissan- they told me it was the ECM module (about $1400) and because of this, error codes were leading it to transmission codes. Picked up the car on Friday- by Saturday the same lack of acceleration existed.
Took it back to Nissan- there claim this time? Throttle Valve body ($1800+)
Searched the web to see that I am not the only one having similar problems..........
Printed the information and sent it to Nissan asking how they could just make assumptions to repairing THEIR vehicles, and that throwing money at "could be" problems was not a resolve.
Their response? A quote for $6556.00 to replace the transmisson.
To all reading I say be careful, and wise...........
#203 of 709 Murano Transmission
Aug 12, 2009 (12:07 pm)
I just experienced my second transmission failure. They seem to last about 130,000 miles.I beliieve that our useage (80% 75mph with cruse) has something to do with it. The snowmobile mechanic in me says that the constant belt position wears a grove in the driven pully, the belt hangs up, the driving pully won't engage, and engine rpm is limited by the engine control module.
Nissan knows about this and has refused to offer any compensation. If they do see their engineering falure and decide to make good please let me know.
the car is going tor the scrap yard, and I'm never going to a Nisan dealer!
#204 of 709 Re: 2003 Murano Transmission Problem [jauer]
Aug 12, 2009 (12:28 pm)
They should refund your money for the wrong part installed in your murano. Have them put the old one back in -- hope you saved it. They misdiagnosed big time. The total trans replacement is about 50% of the cars worth. Get it running and trade it in -- good luck.
#205 of 709 Re: Murano Transmission [lmsmanp]
Aug 12, 2009 (1:49 pm)
I own a 2004 Murano with 40K miles, haven't noticed anything close. From the other reports, it seems I would be 30K miles from the failure zone, though I wonder if this problem is exclusive to 03 and early 04 models?
Of course, the newer models are likely to have less miles on them, but I suspect Nissan must have at some point fixed whatever the problem is, otherwise they would not be expanding CVT to its passenger-car line-up.
Even if people believe they are crooks, most crooks, specially the more dishonest ones, are not that stupid.
#206 of 709 Re: Can I join the acceleration problems club? [mediawiz]
Aug 12, 2009 (6:57 pm)
I cleaned the intake (aircleaner box and butterfly valve), and that didn't seem to help. I tried changing the mass air flow sensor, and the problem didn't happen for a few days. It has only happened a couple of times since (over a few weeks), and now doesn't seem as bad. Problem is not completly gone though. Thinking this might be some combination of error codes in the system.
I have not seen anything that struck me as a transmission related symptom, but perhaps there is a bad sensor there too.
Still open to suggestions.
#207 of 709 Re: '03 Murano CVT Issue [jerad77]
Aug 13, 2009 (9:32 am)
How many miles did you have on it when the problem started?
#208 of 709 Re: '03 Murano CVT Issue [nastacio]
Aug 13, 2009 (10:28 am)
125,000 when it developed a sligfht surge a highway speeds, about a thousand later when it started to fail to engage after a stop, another thousand to total failure. 270,000 slight serge, 271,000 now and I quit driving it.
#209 of 709 2003 Murano CVT Transmission replaced!!!
Aug 16, 2009 (7:42 am)
Many of you have written to me concerning my "03 Murano CVT problems - and I have read all your emails, but didn't want to respond until there was a definitive solution. Now I have a solution.
----- First a summary, 6 months ago with approx. 88.5 K miles I started experiencing a 4-6 second hesitation when stepping on the accelerator in bumper-to-bumper traffic after the car was warmed up. There was never any problem when the car was first started, and if you could drive without stopping and going everything was fine. Once in rush hour traffic however you were in a dangerous situation because the lurch forward once the car engaged could easily throw you into the cars ahead of you!
----- After going to my mechanic a number of times and getting a "computer code" of P1778 CVT Stepper Motor failure I started writting and calling the Customer Service Group of Nissan North America. The first two customer service reps I spoke with (a month each-numerous conversations) were polite, but in the end said that "Nissan was not in a position at this time to offer me any assistance." This pretty much made me crazy since my family had purchased 3 new Nissan vehicles during the previous 10 years and even though my Murano's "extended warranty" time period of 60 months had expired the milage portion hadn't! And at 89,000 miles I thought Nissan should at least bear responsibility for the 100,000 miles the extended warranty specified. So when the 2 customer service reps. said "no" I wrote directly to Carlos Ghosn CEO of Nissan North America and sent the letters to his offices in Tennessee, and in Japan. In my letter to the Chairman I wondered why a company as successful as Nissan would run the risk of alienating a long-time customer without even trying to reach an agreeable accomodation
----- Luckily for me a Nissan Vice President and an Executuve Specialist from Corporate Headquarters read my letter and recognized that "customer satisfaction" for a "dedicated Nissan family" meant honoring the remaining milage portion of the extended warranty. This past week, Lynne's Nissan in Stanhope NJ replaced the CVT transmission in my Murano!! Nissan "provided/paid for" the new transmission and a beautiful Altima loaner car for two days - and I paid for the labor costs and the CVT trans fluid. Driving the Murano again is wonderful and the car performs like new. (I'll keep my fingers crossed!)
----- To close, I guess my suggestion to anyone having a problem with a manufacturer, is you have to stick with it and find the person who can say "yes" to your request or problem. I believe you should always propose what you believe to be a fair & equitable solution - give the company something to "save face" with. Finally, I also believe I got lucky in that a Vice President and an Executive Specialist understood the point of my letter and said, "Let's help this guy."
----- Thanks to all of you who wrote to me with questions, I'll always be a loyal Edmunds follower!
#210 of 709 Re: 2003 Murano CVT Transmission replaced!!! [bigeasy51]
Aug 16, 2009 (9:58 am)
There is still a problem for most owners. I suspect that you were helped only because you had an "extended warranty" and therefore the legal obligation of Nissan was very clear.
The problem is that the CVT Transmission is intrinsically defective and Nissan should be acknowledging this by fixing the problem whether you are under warranty or not. Easily, the most frustrating element of this problem is Nissanīs continued refusal to acknowledge that there is anything wrong, let alone their obligation to make it right.
#211 of 709 Nissan may have just lost a customer
Aug 16, 2009 (8:18 pm)
WOW ! I dont know whether to smile or cry after reading all the posting about the nissan murano problems (tranny, accleration problems, recalls, customer service etc.etc)
I just found a beautiful preowned 2004 Nissan Murano (excellent condition) I was going to finalize a purchase on tommorrow right after work. ( due to the dealer closing soon on Saturday ) My husband and I test drove the vehicle and we loved everything about it ( they are only asking $18,500 with apprx 49xxx miles on it ) GOOD DEAL ! SO WE THOUGHT
we thought that was a great deal until I decided to do more research on this vehicle and nissan company as a whole ( this would be our first nissan purchase )
I am so SHOCKED right now Im at a lost for words. Does anyone have anything good or positive to say about the Nissan Murano ?
( Please note I havent had the opportunity to read ALL POST )
and this is my first time ever sending a post ( so be gentle
however, It seems as if this vehicle is a WOLF in sheeps clothing ( for lack of better reference ) but you get my point.
I guess we will lean back towards the Lexus RX330 or
another midsize SUV for a family vehicle ...
one last point I recently had a Horribly bad experience as a BMW owner so I recognize the emotions of frustration to angry to disbelief ( spending so much money and effort into finding a reliable car is not easy ) I recently sold my BMW took a lost, but the headaches are over ( that another post all together )
any car buying suggestions would be wonderful ... for a family of 3 1/2
( one on the way