Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
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Nissan Murano, Bugatti, Transmission, SUV
#130 of 709 Who do I address my Nissan complaint letter to?
Aug 15, 2008 (10:42 pm)
I've had more than my share of issues with my six month old 2007 Murano (crank sensor failure at 1,000 miles, valve body replacement and subsequent crank sensor failure at 7,000 miles) that I've whipped up one doozy of a letter to send off to someone in Nissan. Any suggestions on who I should address it and mail it to? Its purpose is to basically "address" some of their atrocious customer service practices (awakening me at 11 pm AND midnight to provide updates on my vehicle, and refusing to get my vehicle and I off of the freeway) and to tell them basically that they stink and I'll take all future business elsewhere....
Thanks in advance!
#131 of 709 Re: More.. [dallaspeeps]
Aug 22, 2008 (1:10 pm)
Component requiring replacement: POWER TRAIN: AUTOMATIC TRANSMISSION
Confirmation number for this site: ODI # 10238102.
Nissan Murano, 2003 with approximately 75,400 miles. August 9, 2008, my daughter and wife were driving the car and called me on my cell phone very excited and unset stating, ďTHE CAR WONíT ACCELERATE AND IT IS JERKING,, WHAT SHOULD WE DO?Ē I instructed them to park the car until I arrive to check it out I didnít want them to get onto the major highway in the heavy traffic. I arrived and drove the car home. I parked the car in our garage and didnít drive it until Monday for work. Had no problems that day and drove it to work, both wife and I commute to the same location. After work on this very heavily traveled interstate on our way home I experienced the car hesitating and the RPM gage rived up over 4000 rpms and the car started to lurch and hesitate and had no response from the accelerator. Vehicle started to lose momentum so I exited at the nearest exit. I nursed the car to a parking lot off the main interstate and stop. I called the Nissan dealer where I just had the car serviced the week before and explained the problem I was having. I informed the service rep the car would be delivered by a Wreaker service to have the car dropped off; read codes and would get back later the next day. I called the next day and was informed the codes were many and they were waiting for the Nissan headquarters to give them some instruction. Was informed to replace the transmission, cost $5400. This problem seems to be a very well known problem with this vehicle and Nissan is well aware of it. I blogged the internet, Nissan Murano Forum and to my amazement uncovered many individuals experiencing the very problem with my car, transmission. I strongly feel Nissan should have a recall on the problem and individuals should have their monies refunded and Nissan should be fined heavily for their neglect and not accepting responsible for the defective product. Iíve reported this major catastrophic defect to the National Highway Transportation Safety Administration: www.nhtsa.gov, but am assured they will only be a bureaucratic arm of the US Government. Iíve called this government agency and they are mind dead, no clue, just the cooperate line. Confirmation number for this site: ODI # 10238102
#132 of 709 Re: Not just the 03 and 04 models! [browntown]
Aug 25, 2008 (10:56 am)
My CVT transmission also displayed the same Symptoms and at 74K had to have the CVT transmission replaced. Still in the dealer and was informed the motor mounts, 4 ea, need to be replaced also. That will be another $500 with the cost of the trany, $5400. Iím a retired aircraft mechanic and inspector. This would be considered in my trade, a major failure of many components. Also, this has to be considered by The Federal Trade Commission, a Government agency. The trade in valve of the car is only $8000-9000 and doubt if I could get that amount. Just the week before I had work done to the car, totaled $2,110.00. They had to replace both dropping visors, which I understand is a problem with many of the Lemons Nissan sold. This isnít just isolated with Muranos but any car Nissan manufactured in that year up to about 2005, example the Altima, are having CVT transmissions fail and Nissan North America when Iíve talked to them point out they have no responsibility for the car because it is out of warranty and me as the owner have to take responsibility for repairs. They are taking no responsibility for their defective product. My wife and daughter were driving this car when it started to fail and were on a very busy highway but were able to get off the interstate without getting themselves hurt or killed or causing injury to anyone else. I support your desire to consult a lawyer. Have you talked to one yet because you blog was in January of this year. Again, my car is still in the dealers for repair and I strongly believe Nissan should stand up to the plate and take responsibility for this defective product they installed in these cars. I paid over $32,000 for this car and havenít gotten my monies worth out of it. !!
#133 of 709 2003 Murano
Aug 25, 2008 (12:54 pm)
Took to my local mech . after reading theses blogs.
Ended up being an oxygen sensor $800 -bad enough but problem has not re-accured after 3 weeks.
#134 of 709 Re: 2003 Murano Transmission Problem [usedmurano]
Aug 27, 2008 (6:06 pm)
I have read over 100 posts from different websites and you seem to be the only "lucky" one who didn't have to pay the whole $6000 to fix this problem.
I was going to buy a new transmission this coming Friday.
Would it be possible for you to tell us exactly what your dealer changed to fix the problem? This could save thousands to a lot of people like us.
Thanking you in advance!!!
#135 of 709 Re: 2003 Murano Transmission Problem [muranomtl]
Sep 01, 2008 (8:13 am)
I will get all the information from my mech . next week Sept.4 and will replay back to you.
#136 of 709 Re: 2003 Murano Transmission Problem [muranomtl]
Sep 03, 2008 (8:29 pm)
I just signed papers on a 05 murano.Dealing with the bank tomorrow . In reading
I am a litttle concerned. should I be is there still problems with tran. should i have them change fluid now it has 32000 mile would that save me from problems?
looking for some input. help
#137 of 709 Re: 2003 Murano Transmission Problem [muranomtl]
Sep 04, 2008 (12:33 pm)
I apologize. I've been on vacation and recently got back into the swing of things.
My description is non-technical, so please forgive me:
The throttle body chamber regulates how much air goes into the engine. For my Murano, something was wrong with the sensor on the throttle body. It didn't recognize that I was pressing on the accelerator until much later (3-4K RPM) and then it would open up and cause my Murano to lurch forward. I asked the dealer mechanic how much it would cause to just get the throttle body replaced, and she said about $800, including labor. There are other posts out there that talk about the TPS (throttle position sensor, or something similar) failures and replacements. I believe this TPS is the sensor controlling the throttle body valve.
#138 of 709 murano acceleration
Sep 15, 2008 (8:48 pm)
this is my 4 times to go dealer for the same think ACCELERATION probleme
they dont know what to do ,last time left my car for 31 days to NISSAN HOUSE
i cant bieleve ,if the house of nissan yyuuuiii have probleme to fixe
STAFFORD NISSAN DEALER
#139 of 709 Re: murano acceleration [prince0609]
Sep 15, 2008 (9:02 pm)
If you would describe the problem in a little more detail perhaps someone here could provide some advice.
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