Last post on Oct 08, 2013 at 8:14 PM
You are in the Subaru Legacy & Outback
What is this discussion about?
Subaru Legacy, Subaru Outback, Transmission, Sedan, Wagon
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#539 of 587 Re: FILE COMPLAINT WITH NHTSC on Subaru Outback 2011 [orchid7708]
Feb 08, 2012 (7:15 pm)
Than heaveons there is someone out there like me - I bought my 2011 outback thinking this would be my retirement car for my home in the mountains, only to be put through the "ringer" regarding the brake problem. I have had so mary parts "replaced" to fix a problem that is apparently a factory problem (no one admits to it). I filed a complaint with Subaru, but really has not amounted to much, and "Corporate" did not admit anything - a new dealer closer to me just did (tonight as I picked up my car that has lived at my original dealership). How an they tell you that the various tones of clunking are NORMAL???????????? i AM SO DISAPPOINTED - I will file a complaint as you suggested.
#540 of 587 2012 Legacy 3.6R Poor MPG city.
Feb 11, 2012 (7:04 pm)
I am totally disappointed with the gas mileage of my new 2012 Legacy Limited 3.6R. The best I can squeeze is 15.1 city. The display reads 16.9 average , however, the gallons used verses actual miles driven calculates to 15.1 Is this typical? Really regretting my first purchase of a Subaru!
Where is the best place to file a complaint?
Peter from Mass.
#542 of 587 Re: 2012 legacy 3.6r trans jerking [pa04]
Feb 25, 2012 (6:41 am)
My new 2011 Legacy 3.6r trans jerked at every rolling stop, or anytime it had to downshift when travelling at low speeds; unless you really babied the gas pedal. At 7500 miles service I asked my dealer (Keene, NH) to do something about it. While they didn't admit anything up front, they test drove it, agreed to the problem, and "reset the trans programming to original factory setting" per the customer service person. This completely solved the problem and at 17000 miles it still has not come back. There was no charge. I love my Legacy (I'm a former Infinity, Audi and GM products owner); but I do still feel it has the touchiest gas pedal on start up of any car I've owned or rented. Ride, handling and performance in the snow is awesome....and love the bluetooth and the power. I'm a travelling salesman....average 26 mpg.
Mar 14, 2012 (5:49 am)
Thought I get the 3.6 Limited Outback with but these jerky tranny issues have me concerned. Thought there was one who had the computer reset and it worked.
Any insight on CVT vs the 5 speed auto in the 3.6?
Driving 2001 S-10 crew 4x4 and love it. 180500 miles
#544 of 587 Re: Car shakes in idle (i.e. red lightm stop sign) [jfl]
Mar 14, 2012 (3:06 pm)
my 2010 shakes in idle and trys to die out. I've had it at dealer four times and contacted Subaru ...did you ever get an answer?
#545 of 587 Re: 3.6 transmission issue [tranny_pain]
Mar 16, 2012 (4:04 pm)
Thanks for posting. I love the look and size of the Outback BUT all the comments here have scared me away.
I'm going to be selling my Acura TL and need a car for dogs and grandkids. Have no idea what to even look at since nothing that I can afford has the configuration of the Outback.
Know this isn't the forum for it, but any suggestions would be appreciated.
#546 of 587 Re: 3.6 transmission issue [carteach]
Mar 17, 2012 (4:58 am)
If they get mine to stop vibrating (although in your case it might put the kids to sleep) ..I would love the Outback. It's comfortable, has most of the stuff you want on a car. nearly 6 feet of flat cargo space that I use all the time in my job and LOVE it... My dogs love it too... I looked at every midsize SUV type out there in the mid $20K for over a year. Narrowed the search to Outback, CRV and Toyota Venza. Bought the Outback... now I wish I had gone for the Venza..or save enough for the 6 cylinder. I just don't think these new 4 cylinder are powerful enough to drive all day and run air conditioning etc. Aside from that I love the Outback.
#547 of 587 Re: FILE COMPLAINT WITH NHTSC on Subaru Outback 2011 [orchid7708]
May 02, 2012 (3:00 pm)
I posted my complaint to NHTSA after brakes FAILED at very low speed and the car went thru a fence.
Dealer did not provide me with data I requested.
Subaru stone walled.
If your brakes have failed at all or you have squishy non-responsive, slow brakes on your 2011 let NHTSA know.
I haven't driven my car since November 2011 when the brakes failed. When I bought this new outback I didn't expect to get an undriveable, unsafe car and an ongoing hassle.
I WILL NEVER EVER BUY A SUBARU AGAIN.
#548 of 587 Re: FILE COMPLAINT WITH NHTSC on Subaru Outback 2011 [missmyford]
May 02, 2012 (4:13 pm)
We were given our car back and told nothing was wrong with it and everything was 'normal'. We were having concerns with our car jerking during braking, especially when the brakes were cold. They refuse to move forward until one of their technicians ride with us and can 'feel it' for themselves. My explanation isn't good enough. We will NEVER buy another Subaru again as well.