Last post on Oct 08, 2013 at 8:14 PM
You are in the Subaru Legacy & Outback
What is this discussion about?
Subaru Legacy, Subaru Outback, Transmission, Sedan, Wagon
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#534 of 587 Re: Subaru Outback transmission problem [tranny_pain]
Feb 02, 2012 (6:10 pm)
Well...yes, but only because we just traded it in and bought a 2012 4runner.
The 3rd time I had it in the shop they downloaded the latest computer program and that was suppose to fix it, but actually made my car worse. The harsh jerking happened more frequently and also started harsh jerking during downshift. I was told to call 1800 SUBARU3 and start a claim. I did and their customer care department was great! They were in the process of trying to resolve the issue when we made the decision to buy a different car. We didn't want to deal with the problems anymore. We also were not comfortable with the uncertainty of it getting fixed. Even if they had chosen to give us a new car, I have been reading that some buyers of the 2012 OB 3.6 are having the same problems.
#535 of 587 FILE COMPLAINT WITH NHTSC on Subaru Outback 2011
Feb 02, 2012 (6:43 pm)
Please take your complaints about your 2011 Outback and file a formal complaint with the National Highway and Transportation Safety Commission. If they see a trend they will open an investigation. Please pass on to everyone you know that's having a problem with the transmission and brakes like we are right now. Our dealership and Subaru just shafted us and said they won't replace anything because the car drives 'normal' for them. Something is wrong with these vehicles.
#536 of 587 New One Better, Still not Perfect
Feb 03, 2012 (5:51 am)
They gave us another 2011. It's much better but still jerks from a rolling stop when you go to move forward again.
#537 of 587 2012 legacy 3.6r trans jerking
Feb 03, 2012 (10:21 pm)
I was just surfing the web and noticed this forum and decided that I have to share my experience too. I just got my first Subaru this past November and it was a 2012 3.6r Legacy. One week into owning it I notice the same jerking that you guys are speaking of. I took it in to the dealer and they told me that they hadn't heard of this issue on the 2012 yet. They kept the car over night and told me they would reprogram the tranny to fix the problem. It did fix the jerking for now but the car drives like crap. The shifts are long and sluggish now. I bought this car because the motor was powerful and fun to drive. Not anymore! What do you guys think I should do now?
#538 of 587 Re: 2012 legacy 3.6r trans jerking [pa04]
Feb 04, 2012 (4:19 am)
My 2010 Legacy with the 3.6R engine has had no transmission problems. The engine does vibrate through the steering wheel at idle, and this seems to be a Subaru characteristic. It is the first car of 20 or so I've owned that makes the steering wheel vibrate.
#539 of 587 Re: FILE COMPLAINT WITH NHTSC on Subaru Outback 2011 [orchid7708]
Feb 08, 2012 (7:15 pm)
Than heaveons there is someone out there like me - I bought my 2011 outback thinking this would be my retirement car for my home in the mountains, only to be put through the "ringer" regarding the brake problem. I have had so mary parts "replaced" to fix a problem that is apparently a factory problem (no one admits to it). I filed a complaint with Subaru, but really has not amounted to much, and "Corporate" did not admit anything - a new dealer closer to me just did (tonight as I picked up my car that has lived at my original dealership). How an they tell you that the various tones of clunking are NORMAL???????????? i AM SO DISAPPOINTED - I will file a complaint as you suggested.
#540 of 587 2012 Legacy 3.6R Poor MPG city.
Feb 11, 2012 (7:04 pm)
I am totally disappointed with the gas mileage of my new 2012 Legacy Limited 3.6R. The best I can squeeze is 15.1 city. The display reads 16.9 average , however, the gallons used verses actual miles driven calculates to 15.1 Is this typical? Really regretting my first purchase of a Subaru!
Where is the best place to file a complaint?
Peter from Mass.
#542 of 587 Re: 2012 legacy 3.6r trans jerking [pa04]
Feb 25, 2012 (6:41 am)
My new 2011 Legacy 3.6r trans jerked at every rolling stop, or anytime it had to downshift when travelling at low speeds; unless you really babied the gas pedal. At 7500 miles service I asked my dealer (Keene, NH) to do something about it. While they didn't admit anything up front, they test drove it, agreed to the problem, and "reset the trans programming to original factory setting" per the customer service person. This completely solved the problem and at 17000 miles it still has not come back. There was no charge. I love my Legacy (I'm a former Infinity, Audi and GM products owner); but I do still feel it has the touchiest gas pedal on start up of any car I've owned or rented. Ride, handling and performance in the snow is awesome....and love the bluetooth and the power. I'm a travelling salesman....average 26 mpg.
Mar 14, 2012 (5:49 am)
Thought I get the 3.6 Limited Outback with but these jerky tranny issues have me concerned. Thought there was one who had the computer reset and it worked.
Any insight on CVT vs the 5 speed auto in the 3.6?
Driving 2001 S-10 crew 4x4 and love it. 180500 miles