Last post on Aug 31, 2010 at 9:20 AM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, SUV
Dec 28, 2009 (1:28 pm)
I got it open and on the road again I am going to stop the pin from engaging anyone have a good way to do this ? along with this I notice the push spring for the door doesnt always come back out and I have to help it by prying it out.. any thoughts on that piece ?
Dec 28, 2009 (1:54 pm)
well in one of my earlier message I had ask if the signs to the tranny problems look like this ??? after driving on the hwy then coming to a stop traffic jam when I try to move again the car did not react to the gas pedal ( I thought maybe I got the floor mat struck under the pedal ) I kept trying then it lurch forward... this happen twice in the last 6 months . I never really gave it any thought but with the notice and Since I have 112000 on my 03 MO when I took it in for my regular oil change and explain to the service dept what I had notice. They said they would check it out . When I pick it up they said nothing show up on the computer, Would this problem show up on their readout ???
I wonder if the tranny does go out after the 120,000 will this be consider having it on record ?? or any one have any other thoughts on how to approached the issue?
#28 of 35 Re: Another Fix [psumase]
Feb 18, 2010 (12:30 pm)
This has happened to me several times. Off and on, and twice this month. Wouldn't open last night at the gas station. Came home & tried several of the suggestions to no avail. Then this morning it opens as if nothing had been wrong. I tried to figure out the problem once it was open. I found that bending back the metal latch as suggested by "psumase" works for me. It does not lock now, but will save me a whole lot of frustration & calls/appointments with the dealer.
#29 of 35 Re: Another Fix [somag]
Feb 18, 2010 (2:12 pm)
I'm suprised that untill now, Nissan have not done any recall yet on this issue.
To Nissan = this type of issues frustrates many people and some will not be coming back. Take care of your current clients and you'll get more business. Just look what happened to the big 3 when they underestimated the power of consumers.
#30 of 35 Re: Another Fix [easym1]
Feb 19, 2010 (12:39 pm)
the one big flaw I think Nissan and Infiniti have, and if they don't correct it soon, it will be their undoing, no matter how good your vehicles are and even if sales are increasing for you, is that their corporate customer service system and response are terrible compared to their other Japanese competition and German competition!
for instance, I had a Infiniti FX35, and I now have a Maxima SV; with both vehicles, I have had a lousy experience when I've called or written a letter to Infiniti or Nissan Consumer Affairs they both have either never returned my calls/letters or when they contacted me they sent me to a regional rep who knew nothing about my problems, since she never has seen my car, and knew nothing about their own vehicles and then try to tell me that I should just live with it and that the car back to the dealership and that they are the ones I should really be talking too, though when I go to the dealership, they tell me to speak to corporate and the regional rep! so you can see the kind of run around I get, its very frustrating and poor customer service
now, contrast that with my Acura and Lexus, if I call or write a letter to either of them, I can't get corporate off my back! they are always up my butt calling to see if my problem was resolved and if not what I can do to get it resolve and if there is anything they can do on their end, etc; they've even called up my dealership and gotten them in line to try and help me again after my dealership has snubbed me a little bit and tried to brush off the problem!
Nissan and Infiniti really needs to improve their customer service; this regional rep thing Nissan uses when you have a problem really is a waste; the regional rep either doesn't know anything about the vehicle and tells you to go ask the dealership, who then tells you to speak to the regional rep or the regional rep won't even come out to your house or dealership to listen to the problem; for example I had a question about the Bose Audio System setup and why no sound comes out of the speakers in my rear window and she couldn't answer it for me; also, I have had a rattle in my driver side door from day 1 of getting my Max when ever I go over bumps in the road and since its right by where I sit when I drive I hear it all the time; I've brought it to the dealership and they give me the lying run around that they don't hear anything! my regional rep wouldn't even come out to hear it and told me that rattles/noises/creaks/etc are normal in a 38-40k dollar car, such as the Max, because its a sports sedan, which is complete BS with the CVT, and you can expect to hear sounds like that I told her right on the phone, when you get vehicles like the Maxima and Murano that when you add packages to them they cost just as much or a little less then a Infiniti, Acura, and Lexus and that you shouldn't tell a customer oh its a normal problem on a car that expensive and you should live with it" she didn't know what to say!!!
just poor poor customer service! you know, I was with GM for 30 years and this is the kind of lousy stuff they pulled and you know what that got them! Nissan better get its act together; its just like all you poor people who have 1st Gen Murano's with the 1st Gen CVT; since you have the first model Nissan used this new transmission in, there were bound to be problems till they got to the 2nd Gen CVT, which I have in my Max now and they provided no support to people having their trans blow at 60-70k miles until enough people complained and sued together that now they extended the powertrain to 10 years/120k miles I think!
Sorry for the little rant I went on but I had to get that off my chest; except for the lousy customer service I've been really happy with my new Max and all the cool features and comforts it has!!
#31 of 35 Re: Another Fix [smarty666]
Feb 19, 2010 (5:50 pm)
I can't say it better than that my friend.
#32 of 35 Re: LOCKED GAS CAP (Here's the fix !) [howlinpups]
Mar 10, 2010 (8:21 am)
The click/knock combo worked like a charm. My works all the time now.
One thing I would also add, and it was not my case, the actuator has a fuse in the fuse box, by the driver's left knee. I would suggest people trying the spare fuse before trying anything else, those things do go bad now and then.
#33 of 35 Re: LOCKED GAS CAP (Here's the fix !) [nastacio]
Mar 12, 2010 (2:01 pm)
nastacio, mine used to work with those technique but eventually stop working.
#34 of 35 Re: LOCKED GAS CAP (Here's the fix !) [easym1]
Mar 12, 2010 (2:53 pm)
You destroyed my illusion. I guess I'll eventually kiss 300 USD bye-bye...
#35 of 35 Re: LOCKED GAS CAP [kornene]
Aug 31, 2010 (9:20 am)
Update: I've had a few more problems but I was always able to push on it/hit unlock/lock over and over until it came open. 2 weeks ago we are driving to the beach and stop to get gas and can't get the door open. Luckily this happened on a Saturday around noon in Atlanta and we were able to find a dealership that was open and was willing to work us in. They had to remove the inside panel (after we moved all of our luggage) to get it unlocked. They said that the actuator was bad and needed replacing but they didn't have that part in stock. I told them to just remove the piece that locks the door so that I wouldn't have to worry about it again. They didn't charge us so that helped me from being too annoyed. It's a pain to have car issues any time but especially when you are out of town.