Last post on May 20, 2013 at 6:36 AM
You are in the GMC Acadia
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GMC Acadia, SUV
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#608 of 2075 A series of troubes
Mar 22, 2010 (6:47 pm)
My wife and I purchased a New 2009 GMC Acadia in Jan of '09. I too was very impressed with the overall performance and looks of the vehilce. Finally something I could buy that was American. My parents owned one for several month and were very pleased as well.
The snow handelling was great this year especially with the record breaking snow fall in the DC/B-more area. Love the size and features. No sunroof since I have heard some issues with that before we bought the car. With only 19k miles I am having some large problems.
1. An ingnition coil failed making the car undrivable. Towed to dealer and 2 Days to repair
2. Three months later the check engin light comes on. The catalytic converter fialed. 3 Days to repair
3. One day later the light comes back on. The cam-shaft actuators failed. 12 days to reapair. ( full engine out of car repair )
I just got the car back today. Due to my work schedule I could not pick it up during sevice ours. I got half way home when I heard noise coming from the engine. It makes a high pitched winding noise when in 1st gear. I have no I idea what it could be. I will be making another trip to the dealership.
I really do like the Acadia but knowing what I know now I would have probably gone with the Larger Mazda Crossover CX-9.
#609 of 2075 Re: Our 2007 Acadia Has Been Bullet-Proof [pcbrig]
Mar 24, 2010 (7:01 am)
Glad to see you haven't had any problems. There are thousands of Acadias produced and bought and you OBVIOUSLY got the pick of the litter. This is my second Acadia the first was taken back "by the dealers request" not my request and determined a "lemon". My '09 has been in the shop for 13 days now...with no updates from the dealership. I am glad to know that there are a few Acadias out there worth buying!! It is a nice car as long as you are not having any problems!!
#610 of 2075 Re: A series of troubes [mddcmike]
Mar 24, 2010 (7:12 am)
Well, this was our '08 almost word for word! Since my last post, my 2nd Acadia (the first was determined a lemon and bought back at the dealers request, not mine) has been in the shop now for 13 days with no updates WHATSOEVER! Im not sure what we are going to do, as many problems as we have had, I really do hate to trade it, but I just can't risk continuing to drive this one or buying another! Good luck with your Acadia, keep us posted!
#611 of 2075 Re: A series of troubles continued [ivan86]
Mar 26, 2010 (10:46 am)
I have been on and off the phone with GM and the dealership all week. With no luck. All they could tell me was to bring it back in and they will try again.
My parents have a friend,SHOCKER!, who had her Acadia replaced as well. It seems to be the trend with this vehicle. She used a lemon law attorney to handle her case. I called the number and am now in the process of fighting it. I was advised to take the car back in to get more information on what was wrong. I am now getting the run around from the dealership. They are telling me the remote start was not working because the tailgate was not completely shut. I spend and shut it several times this week and it refused to work properly. They also told me my battery was dead and replaced that. They could not tell me why a one year old battery died and said the found no battery drain. As far as the noise in first gear, " That just seems to be the nature of the beast" OMG im going to flip out. I am getting my car back today and letting the attorney deal with it.
I WILL get rid of this car as soon as I can. I like it a lot , but if it is going to leave me stranded then its not doing its job and thats what I paid $35k for. I can only imagine my wife and 3 mo. old child getting stuck on the high way in this abomination. NO WAY NO HOW can I keep this thing.
I would recommend finding youself another ride as well. It is no coincidence anymore, these are just bad cars. Fool me once shame on you, fool me twice shame on me.
#612 of 2075 Re: A series of troubles continued [mddcmike]
Mar 26, 2010 (2:19 pm)
I dont know how I got so lucky to have GM buy my 2007 Acadia back. I dealt with no attornys and my car was past the point where the lemon law would take care of it. I truely believe they must have known this car was unsafe. The longest mine was in the shop was 60 days and that was for a problem when I pushed the gas to cross a busy intersection it would not go and I almost got hit. The same thing happend to the service repair guy when he drove it home. I think this was my saving grace. Hope you giys find the help you need.
#613 of 2075 Power steering pump out
Mar 26, 2010 (6:33 pm)
here is an Acadia with 82000 miles and very well taken care of. These are some of the problems I have had. Replace propeller shaft to transfer case bolts, reprogram the tcm/ecm. Replaced the bcm. Rear defroster inop, r/front pass. seat module, steering humming noise, POWER STEERING PUMP (2) RACK and PINION UNIT (2), lift gate release, a/c hoses replaced, replaced both f/r wheel well liner, wiper arm replace, POWER STEERING PUMP (3), REPLACE TRANSMISSION (3 weeks they had the car) input speed sensor, r/f strut leaked out, the stabilizer link, the IMT valve and now the STEERING PUMP is shot for the 4th time and don't know if the rack-n-pinion is shot now for the 3rd time. For those looking to buy this car, please don't. It's very dangerous and has a lot of repairs. If you are thinking of buying an Acadia, DONíT. You will be sorry with the problems you have when you get up in mileage.
#614 of 2075 Re: A series of troubles continued [mddcmike]
Mar 27, 2010 (6:54 pm)
In response to your remote start not working...Is your engine light currently on??? I was told (on my last Acadia,the lemon) that if your engine light is on then remote start will absolutely not work due to safety reasons. Eventhough the remote start does not work with the hatch closed, I have a hard time believing that is the reason for it not working now!
As for me, I got my Acadia back Thursday...after 14 days in the shop they did tell me that they had to take the engine completely out...pretty sad over haul for a brand new car I am surprised the dealership is giving you such a hard time. Last year, my dealership just told me they didn't expect me to drive the '08 ever again and they would put me right into an '09. It had surpassed the lemon law standards in my state (30 cumulative days in the shop or 4 repair attempts). I do not have a leg to stand on at this point with my '09. We are only 14 days in the shop with 1 repair attempt. They also told me that whatever was actually wrong with my vehicle they had never seen before. For my inconvenience, they did not charge me for my tire rotation or oil change, they filled up my tank and extended my 3yr-36000 mile Bumper to Bumper warranty to 5yr-100,000 miles for free. I inquired about adding it on and paying for it myself, but my dealership took on the cost themselves. At this point, I am satisfied. I was just really scared to be out on the road with my 3 girls and something happen that would end up costing thousands of dollars to fix. Now that my entire car is covered for 100,000 miles (bumper to bumper & powertrain), I feel more comfortable. I can only hope your dealership will step forward and do the same for you. Just so you know, on my '08, they got me into the '09 immediately, However, GM took about a month to complete the paperwork. So I drove the '09 for a month before it was actually "mine". I hope this information helps you! Good luck and let us know what happens!
#615 of 2075 Re: A series of troubles continued [kerrie1]
Mar 28, 2010 (10:19 am)
Did they treat it like a trade and did you have to put any money down?
#616 of 2075 Re: A series of troubles continued [ivan86]
Mar 29, 2010 (9:07 am)
I am glad to hear that your dealer took care of you with the extended warranty. You have every right to be worried about driving this vehicle. I am convinced that my parents Acadia will go soon too. There is a design flaw in these vehicles. Research in these forums other vehicles you where thinking about before the Acadia and you will not find as many nightmare stories, especially since this car has only been around for 3 yrs.
The remote start is the least of my worries now. As of last night the car shut down on I 95 during a rain storm. My wife, child, and I where stranded on a narrow shoulder for 1.5 hours until a tow truck was available. It was a Sunday and nothing was open. We where traveling at about 75mph when the engine Rev'd to 7000 and then it turned of. We where almost hit by a tractor trailer and another SUV. The car was towed to the nearest dealer, which was an hour from my house. I just got a call back now and they cant fix it so they are going to give it to the original dealer who worked on the car. My wife had to take the day off work and we still dont have a rental yet. It was a Sunday and the only way to get a rental was to use my insurance. NO WAY am I going to wait to be re-embursed. That would take month.
I forwarded all the info to my attorney and they are taking care of it. As is said I just want my money back at this point. From all the horror stories I have read there is no way I feel comforterable getting another one. I have done searches for other vehicles in Edmunds forums and can not find others with as bad a track record as this Acadia. I am going with the Ford Expedition. Its a little more but seems to be a solid SUV.
#617 of 2075 Concerning your post on your Acadia March 29th
Mar 29, 2010 (11:02 am)
I am from GMC Customer Assistance. I apologize that you have had concerns with your Acadia. Do you currently have a case with GM? If so, do you have a case number? Has the vehicle been towed to the original dealership yet? What is the VIN of the vehicle? Thank you,
Mariah GMC Customer Assistance