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SUVs GMC Acadia GMC Acadia Problems and Repairs
492 messages, Last post on Nov 22, 2009 at 9:57 AM
You are in the GMC Acadia Forum. Your Hosts are steve_ & tidester
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I have a 2008 Acadia (I got it 5 months ago brand new), it has about 4,000 miles on it. We have already had to replace the driver and passenger windows,they think there was a defect in the moldings causing 8 inch scratches on the windows. The winshield had a leak, water would pour in the top of the windshield, and now we have a leak coming in an soaking the passenger floor. We do not have a sunroof, so I don't know what the problem is. Also, each time it goes in for service, it comes back in worse shape! The first time they were replacing the driver window, we picked it up in the evening when the service dept. was closed, the window they said they replaced was inoperable, they scratched the car under the window they "fixed" and left a screw out of the door panel on the seat of my car, and I was sitting on it! The next time it went in, they broke the cap off of my airbag, and threw it on the seat of my car, and never mentioned it to me! I have been in touch with everyone at the dealershi....service advisor, service manager, owner of the dealership, as well as GM. I have documented everything, even the time we spent travelling to and from the dealership each time (total of 10 hours), time spent on the phone with all of these people etc. This does not fall under the lemon law in New York (has to be the same issue 4 times) but I would think there would be some action I could take. GM says they are willing to compensate me, but I am not sure what they are thinking, and I told them I am not yet ready to be compensated...until the new leaking issue is resolved. I also just received all of the info for Lemon LAw from the Attorney Generals office, it doesn't fall under Lemon Law yet, but there is a complaint form I can fill out. I bought a new car so I would have reliability, and so far 2 out of the 5 months I have owned the Acadia, it has been in and out of the shop! Does anyone know of any other steps I should take to ensure proper compensation? At this point should I contact a lawyer? It is sad that you spend so much on a vehicle, and the quality sucks! I love the vehicle, but these manufacturer problems are a huge issue, and GM is sure to go under if they don't take better care of their customers. I wonder if their quality control is lacking due to all of the money problems they are having! Either way, they are sure to lose business if they don't fix these issues! I was told by the service advisor these are all "fixable" issues, and at least these are not mechanical issues! I don't care what the issues are, they should not be happening, and I should not have to drive around in a brand new car that has already been fixed this many times and had soaking wet carpet! It also makes you wonder if there have been this many problems already, what am I looking at down the road? I have now told them I will no longer drop the car off, they are picking it up from my house, and leaving me a rental car (at their expense). I refuse to waste any more time driving to the dealership! |
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A friend of mine works for a GM dealership and told me the Acadia's especially the ones with 2 sunroof have a major problem from the factory!!! Seems there is a hose that connects to both sunroofs and this hose drains the water away. BUT!!! MANY MANY Acadia's left the factory with the connecting hose uncoupled! Thus it will leak. Anyone have this problem??? How long will it take to fix this connection??? Please e-mail me  gkj1953frontiernet.net I'm not able to be here very often. thanks.
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Replying to: wt3l (Mar 04, 2009 5:11 pm) It takes just seconds to check in while taking it to email deprives everyone else of valuable information and tends to defeat the purpose of a Forum.  tidester, host SUVs and Smart Shopper |
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Replying to: wt3l (Mar 04, 2009 5:11 pm) So to answer your question, the leaking sunroof is a common problem. 
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Replying to: wt3l (Mar 04, 2009 5:11 pm) |
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Replying to: rbellcpa (Feb 07, 2009 12:22 pm) |
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Anyone having steering issues, report GMC!! This is an ongoing problem and I am sick of driving a $30000 plus vehicle that when it rains I have no power steering!! Dear Ms. Harper: I am writing you in regards to your complaint against General Motors Corporation. The BBB’s Auto Line Division handles complaints that allege manufacturer defects on automobiles. We are forwarding your complaint to BBB Auto Line for processing: BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 200 Arlington, VA 22203 WWW: http://www.bbb.org Email: contactdr council.bbb.org Phone: (800) 955-5100 Any inquiries regarding the status of your complaint should be directed to Auto Line. Please allow Auto Line 45-60 days for processing of your complaint |
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While I am generally very pleased with my 2007 Acadia (OK, it took 3 batteries to finally get one that held the charge at -40C) I wish to share a recent problem. I was driving in town at 30 kph when I heard a loud bang and grinding noise under my Acadia. I stopped and looked under my vehicle thinking an ice chunk might have wedged in a wheelwell, but saw nothing. When I started up again, the engine ran well but I heard a slight grinding noise. As I was only 2 blocks from my dealership I drove there slowly and parked to ask for a mechanic's opinion. We looked under the vehicle and saw that the front end drive shaft had detached from the axel and was hanging down to the ground. It caused a bit of a stir among the mechanics!! They think that somehow the bolts holding the drive shaft to the axel flange (?) worked (or were) loose and at some point the torque snapped all 6 bolts off. A replacement drive shaft was ordered from the USA 10 days ago. I am still waiting. Lesson learned here: when you have an oil change, tell the mechanic to check these bolts to make sure they are tight.
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| after many years of automoblie designing and engineering, we're seeing problems of leaky sunroofs and windows? wow... maybe GM should do us all a fav and just fold it up. no more loan from the government... no more headache. | |
Now, they have replaced the power steering pump and the belt and tensioner. Guess what, IT IS STILL HAPPENING!! No power steering in the rain!!! Now they are trying a last ditch effort replacing the gear that hooks to the axle that goes up into the column. GM is now contacting me about trying to settle this matter because I have contacted the Better Business Bureau. The only thing i will accept is take the piece of junk back!!!!!!! If anyone else is having this problem, please contact me
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