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SUVs GMC Acadia GMC Acadia Problems and Repairs
491 messages, Last post on Nov 21, 2009 at 11:43 AM
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Replying to: kateycu (Apr 16, 2008 12:17 pm) We had contacted the owners of the dealership and they have reimbursed our car payments that we have made, and they brought me a new Yukon off of their lot to drive until my car was figured out. If it did not get fixed this time, we were on our way to having them repurchase the car. It had already been approved. But....they seem to have fixed it. (we'll see) They have had my car way more than I have in the last two months. It has been in 6 times since we purchased it in Mid February. It has been a pain. Hopefully, when I get it back tomorrow....and it really will be fixed. I really love the car, but this is so exhausting and I don't think I will purchase a GM again either. However, our dealership has really taken care of us. |
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| I have owned this car for 7 months and have spent over 30 days at the dealer's service department. That's more than the 12 years that I owned Lexus combined. I actually never took a Lexus other than for regular maintenance. I had the water leak, the rear door not working, traction control, stabilitrak, the brake pedal sticking (21 days at the shop waiting for a part), cruise control, and the RPM's are usually all over the place while driving. The GM customer service department has NOT been very helpful either. Like others, I like the car's interior and exterior, the roominess and comfort but I WILL NEVER BUY ANOTHER GM AGAIN! | |
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Replying to: kateycu (Apr 16, 2008 12:17 pm) |
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Due to GM's policy on loaner cars, I finally found time to get the car into the shop for problems that have existed for months. In case you don't know, unless your car is going to be there overnight, GM's policy is that they won't give you a loaner. So, unless your dealer has a better policy, if you're planning to buy your Acadia as a family vehicle, be prepared for your family to either be stuck at home or at the dealership when you take it in for various warranty fixes. That's right, even though it's not your fault, when the car needs to be fixed for various defects, you get to be inconvenienced! Which is exactly why I'll never get a GM car again.....best decision I've made in five years was to lease. Anyway, I took it in for three specific problems. Two seem to be relatively common so for the benefit of others: - A few times we used remote start on the car when it was cold outside, say around 30 degrees. We'd get into the car after five minutes or so only to find the AC blasting and the thermometer reading 80+ degrees. After driving away the thermometer rapidly decreased but it would have been nice to get into a toasty car. Turns out this is a fault in the ambient temperature sensor and is pretty commonplace. It happened again last week in much warmer temperatures so it's an equal weather offender. - Recently, the screen on the nav/radio went completely black while driving. The sound still worked, but no screen. Dealer was going to order a new screen but it turned out this is a known problem with the programming of the device, GM called the dealer to reject the order. The screen itself isn't failing, rather the programming of the unit causes the screen to go black on occasion. GM supposedly is working on a programming fix. For us, after we restarted the car the screen came back. - DON'T TRUST YOUR GAS GAUGE WHEN IT GETS LOW. I posted earlier on this, but in a nutshell, we ran out of gas when the needle was slightly above E and the computer said we had 35 miles left. I realize that the computer is an estimate but the gauge isn't. This turned out to be a problem with the float/sensor in the tank itself. Only 30 more lease payments and then the GM experiment is over.... |
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I bought my Acadia the 29th of Dec, 2007. We had a pretty bad winter in Idaho this year but I was very impressed with the way the Acadia performed in snow and ice. I still think the concept of this vehicle is great, but GM still has a lot of work to do to make it the car they advertise it to be. I really had no trouble until it hit 2000 miles. I am not sure if I did not notice the clunk before because of snow and ice or what. Everytime I start the car now, however, and begin to drive about 7-10 mph, a loud clunk appears to come from the rear of the vehicle, and sometimes, I feel it under the floorboard of the drivers side. I asked my husband to take it and see what he thought. He suggested that I take it into the dealer and have them take a look at it, At first, I got the standard ,"could not duplicate", which infuriates me, especially since it happens every time! I took a ride with the tech and then he miraculously heard it and felt it. The only thing my dealership could come up with was the ABS doing a self-check. It is a profound noise, but I can live with it if it truly is a characteristic of the Acadia. The other issue I had them check was the brake pedal making a loud sqeaking noise. They had the TSB on it and changed out the brake fluid, or so they said. It started sqeaking again after 2 days. Since then, the clunking sound seems to be louder, so I contacted other local dealerships for information. Many said they just haven't had problems with the Acadia. Some say they haven't had anyone return them to service for any reason. Some acknowledge the have had some vehicles in for the same issues I am experiencing. Last week, we had a pretty hard rain while I was parked in front of my office at work. When I went to leave at the end of the day, I noticed my drivers seat belt was all wet and muddy after I pulled it across my blouse. I checked the headliner and it was very wet along the drivers side of the car, dripping, in fact. I checked the floor in front and back and it was wet as well. I immediately drove to the dealership so they could see it for themselves. They saw it and scheduled me in Monday, April 28th. They kept my Acadia for 2 days. They took apart the headliner and the drain tube was apparently missing. I informed them I had read about this issue on Carspace and the laughed at me and told me that you can't believe everything you read on the internet! Anyway, I picked up my car yesterday and they supposedly fixed the problem with the sunroof leaking. I won't know for sure until I take it to the carwash or until it rains again. However, since they had to take apart the headliner and seatbelt pillar, now the seatbelt does't pull out very easily, not does it retract and now it doesn't adjust at all within the pillar like it did before. It is stationary. I can't adjust the seat belt height anymore. I don't know how it would perform if the vehicle were involved in an accident. One of the reasons I bought this car was because of the safety features. So now, it goes back and I am once again, without a vehicle. I haven't even brought up the issue with the vehicle smelling like gas ,especially when using the remote start. I thought I was flooding the engine or something. I did ask them to check for overheating, although the temp gauge stays on 210 all the time! They said they checked it with an infrared light and it wasn't overheating. Could not duplicate. Surprise! Sometimes, just driving in town for 8 miles will make the front of the car too hot to touch, but they could not duplicate this issue. I truly doesn't happen every time, but has done it enough for me to be concerned about taking this on a long haul trip. I have only had it out of town twice since I purchased it. And that was only going 60 miles one way. I have to wonder how this will perform going several hundred miles. What a disappointment this Acadia has turned out to be, as well as the people working to fix it. I am telling everyone I know to avoid GM altogether. My whole experience with these issues has been so frustrating. You would expect to get more for $44,000. I spoke to someone from GM customer service yesterday, (Chelsea), and basically her answer was, "have your dealership document the problems and find the answers and fix them and if they can't or won't....sorry about your luck!" Wow! I purchased the vehicle. I am going to pursue the lemon law in Idaho if I don't get some resolution quickly. Oh, and the other thing....I get anywhere from 8-14 mpg in town driving under identical conditions. I got 10 mpg at the last fill up and I figured it manually just in case my instrument panel was damaged by water. I have no faith in this vehicle. I want badly to love it like I did the first 3 months! It will probably have horrible trade in value. This is one of the biggest mistakes I have ever made in my 51 years of life. Avoid the Acadia and all her sisters until such a time GM gets it right and offers help to all of us who are victims because they did not get it right the first time! Step up to the plate, GM!
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Replying to: lemonowner08 (Apr 30, 2008 8:33 am)
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Replying to: lissaa (Mar 27, 2008 4:15 am) |
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Replying to: hskrchamp (Apr 08, 2008 6:20 am) |
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Please let me know if you resolve the issue of your gas smell in your acadia. I also have been getting a smell of gas through the vents in the car. I had it in 5 times but they can't recreate the smell. I don't think their trying too hard. I smell it everyday! I am over 5000 miles and it's not changing. I'm filing for arbitration. There is more information on messages191 thru 200. I also hate my car and I wanted to love it. The worst car decision ever made! So disappointed with GM.
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