Last post on Dec 02, 2013 at 7:01 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
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#2059 of 2162 2012 GMC ACADIA WITH 20,800 miles and has engine issues
May 14, 2013 (2:16 pm)
Less then two weeks ago I purchased a 2012 Acadia SLT with 20,800 miles from Bob Pion GMC. I have been back to the dealer twice in one day for different issues. They are saying they have to clean the fuel injectors and that this is a maintenance item for 30,000 miles but are surprised it has to be done so early. I am thinking about making them take this vehicle back and getting something else. I have not purchased an American car in a long time and this experience reminds me why that is. How can a SUV with 20,800 miles have engine issues with carbon in fuel injectors. I am very disappointed with this experience. This is a pre-owned GMC certified SUV. It feels like they dropped the ball with this one. The salesman had so much talk about the car being like new and certified so they make sure there are no issues for a while if we by the car and now he does not even speak when I now have to go back for service and acts like he does not see me. On top of that even with my 0 deductible full warranty if I came back at 30,000 miles it would cost me $120 to have injectors cleaned and that would not be covered as it is a maintenance item like breaks. Now that does not even sound right to have this type of service so early in vehicle life. I like the car but not the issues. If GMC can't make this right they will never see my business again. You should not have to question if you can trust a vehicle with just 20,800 miles on it. I am not looking for them to do the easy fix so I have to come back and pay for same service in 10k or 15k miles. The GM of dealer said the right things on the phone but we will have to see once they repair vehicle. I will post an update on my experience once I have a resolution. I heard good things about the dealership before purchasing. That is why I suffered the salesman I had, so I have to give benefit of doubt before condemning the dealer and all of GMC.
#2060 of 2162 Re: Very disappointed in 2008 Acadia [misc23]
May 14, 2013 (4:35 pm)
Have owned two Acadias and love them,no problems what so ever.I highly recommend buying a GMC Acadia.I will likely be buying a new one next year.
#2061 of 2162 Re: 2012 GMC ACADIA WITH 20,800 miles and has engine issues [3rdact]
May 14, 2013 (5:51 pm)
Please keep us updated on the status of your Acadia. If you need any further assistance with this issue do not hesitate to contact us.
GM Customer Care
#2062 of 2162 Re: Very disappointed in 2008 Acadia [bobfish]
May 15, 2013 (3:06 pm)
You need to go to Vegas becuse you are one lucky guy.
#2063 of 2162 valet tells me I have steering issue
May 15, 2013 (3:23 pm)
Its nice to be told by a concern valet person today that my steering has a problem. I laughed because I had a person who drives all kinds of cars, tell me that the steering wheel doesn't turn and locks up. He asked me if I new I had an issue, and I told him that GM knows all about it and the steering problems. (Right Amber?). I still have notheard from GM about my issues like they said they would do a few weeks ago.
#2064 of 2162 Re: valet tells me I have steering issue [sparisi]
May 16, 2013 (12:38 pm)
I apologize that you hadn't been contacted concerning your steering concerns. I can immediately look into this for you. What is the last 8 digits of your VIN? I look forward to hearing from you.
GM Customer Care
#2065 of 2162 Re: Very disappointed in 2008 Acadia [bobfish]
May 17, 2013 (9:29 am)
Thank you for the compliment! We are very happy to hear that you love your Acadia:-)
GM Customer Care
#2066 of 2162 Re: Power Steering and Rack have done me in... [letdown2]
May 17, 2013 (1:57 pm)
I had the same situation last week the same warning lights loos power ,had acadie at GM for repair and I spend once $540 and second time $320 and I had to fix by my self .The problem is in throttle body only!. I bought new part for $266 and takes 5 min. to replace . At the GM they were using sensor cleaner ,Its was working for few days .They never admit they do not know whats the problem and talked to me like money making costumer.
#2067 of 2162 Re: Power Steering and Rack have done me in... [61flako]
May 18, 2013 (7:11 am)
I can certainly understand your concern with unexpected repairs. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmediagm.com "Attn Crystal" in the subject header please.
GM Customer Care
#2068 of 2162 Re: valet tells me I have steering issue [gmcustsvc]
May 18, 2013 (7:25 am)
last 8 is AJ110765. there should be a file on your system about my complaints.