Last post on Dec 02, 2013 at 7:01 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#2005 of 2162 Re: Root cause of power steering is the pump NOT the rack! [2010slt1]
Mar 23, 2013 (4:43 pm)
Yea it is frustrating that you cant turn into a parking spot or a safety maneuver. I did get something changed in the ball joint , but this has to do with power. Of course the service tech or even manager of dealer couldn't replicate it. I too am going to sell the truck as i know they fixed this issue on the new 2013 Acadia, but I will not buy a GMC. Ill loose my shirt because of the complete depreciation of this American car.
#2006 of 2162 Re: Root cause of power steering is the pump NOT the rack! [2010slt1]
Mar 25, 2013 (11:03 am)
We're sorry to hear that you are having these power steering troubles with your
Acadia. If we can check into anything further for you, please don't hesitate to contact us via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#2007 of 2162 Re: Power Steering and Rack have done me in... [jimiswing]
Mar 27, 2013 (5:47 am)
My family's story is so very similar to yours. We feel in love with our used 07 Acadia, but less than a year of having it we have spent $3,400 of ours and our relatives money to replace the transmission. Our family too, is on a limited budget and in addition to making the monthly car payments, we must now pay off the loans for repairs. I wish this was the end of our troubles but currently (less than two weeks since last repair) we are having issues with the stabiltrack system.
As I type, my family is on vacation (800 miles ) away from home and received the stabiltrack, traction off, engine reduced power within 150 miles of our destination. We have three children traveling with us and it was very unsettling traveling through MD/DC traffic with little control over the speed of the vehicle. We have called GM but as before we must take it to a dealer for diagnosis (WHICH COSTS)! We are on vacation with an itinerary that includes prepaid tours, etc so there's little time to be on the phone, locating dealers in unknown areas , driving a vehicle that is unsafe. We plan to call the dealer that fixed the transmission for some type of idea on what this will cost us. We have no extra money and feel we should not be having these major issues on a vehicle that is not that old.
I am soooo disappointed with the GM brand and afraid I will only be able to drive this car locally (work and back), when and IF we get it home. GM needs to understand the position many of us are in, traveling and transporting our families in unsafe, unpredictable and unreliable vehicles. We are not sure what to do to get our family back home except pray it holds up until we get back. I wish there was an immediate answer.
#2008 of 2162 Re: Power Steering and Rack have done me in... [letdown2]
Mar 27, 2013 (9:12 am)
We're very sorry to hear about this situation you're in out on the road. Did the agent you spoke with offer to help locate nearby dealerships for you? Keep us updated on what you need - we can be reached via email at socialmediagm.com (include the last 8 digits of your VIN).
Sarah, GM Customer Service
#2009 of 2162 Re: Power Steering and Rack have done me in... [letdown2]
Mar 31, 2013 (8:22 am)
I cant agree with you more... i'm done with Gm products my 2009 had nothing but problems. i just bought a 2013 Accord last night and i'm hoping to forget about my Acadia.
#2010 of 2162 Love it, but killing me with repairs
Apr 14, 2013 (1:26 pm)
I bought my 2009 Acadia slightly less than two years ago, it had almost 48k.
- Immediately after purchase the battery died, no big deal I thought, I bought a new one. I'm now on the third purchased battery. I don't know why this vehicle kills batteries (it's not the alternator), and it's still not resolved,
- At nearly 70k, I had the A/C evaporator core replaced (it failed/leaked) - $1200.
- At 77k, replaced coils on #1, #3 & #4 cylinders - $800
- Now the power steering has intermittent issues, my wife refuses to drive it as it's hard to handle in tight spaces when it 'acts up'. I'm not seeing anything on this board that makes me feel there's going to be a happy ending to this
So, with all that said....I love the vehicle, but it's a lemon.
Is there any suggestions on where I go from here?
#2011 of 2162 Re: Love it, but killing me with repairs [tiretekman]
Apr 16, 2013 (4:13 pm)
We almost have the same things going wrong with the acadia!! Our power steering would cut out while trying to park or in tight spaces. The dealer replaced the steering rack, but that wasn't the problem. There is a repair bulletin, that states a less than normal output from the steering pump. The dealer replaced that and solved that problem.
#2012 of 2162 Re: Love it, but killing me with repairs [2010slt1]
Apr 16, 2013 (4:22 pm)
do you know the number of the repair bulletin?
i would think the GMC woman who watches these posts should know about that issue, I think the NSTB should know too.
#2013 of 2162 Re: Root cause of power steering is the pump NOT the rack! [gmcustsvc]
Apr 16, 2013 (4:33 pm)
I have moved recently, but was almost in accident because of the power steering issue. I went onto NHTSA website and brought up complaints to my surprise of all the power steering problems. Why don't you (GM) just admit to the issue and fix the problem, but that would cost too much for recalls. Its sad that its all about $$$.
People should go to this link and type in car information, then Hit the "Complaints" Tab.
#2014 of 2162 Re: Love it, but killing me with repairs [scottpar28]
Apr 18, 2013 (4:18 am)
2010slt posted the info about the repair bulletin. I've tried to look it up on the internet, still trying.
I'm getting ready to dump my Acadia, with mixed emotions. The vehicle really fits my needs, but I've got $2k invested in repairs due to poor quality/design, and now I'm facing a power steering unit replacement. Does anyone know how much expense I should expect on that one?
I'm surprised the GMC Customer Service folks that browse these sites haven't responded too.