Last post on Dec 02, 2013 at 7:01 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
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#1996 of 2162 Posted MPG is completly wrong and powersteering and comand modual
Feb 24, 2013 (12:47 pm)
I have a 2010 Acadia slt-1 and drive roughly 25-30 k a year. I have gas receipts to show that the Posted MPG from GM is 16-22. When i got the car with 25k on it, i was getting 21 highway and 17 city. Now i get ,even in the winter (different blended gas) 13-14 in the city and 17-18 tops on the highway. I got the engine/transmission software updated and have new tires. the command module doesn't work right (keeps on the radio when you turn off car and open door with out key in ignition) heat and cooling doesn't work right, but the dealer says everything is OK. And lastly the growing problem with the Power steering that you cant turn into a street or a parking space without the steering power lost. Dealer of course wont change or fix that power steering pump issues. I know that all these power steering problems are now fixed on the 2013/2014 versions of the Acadia. Good car for what you can haul in it, but GM hiding behind the almighty$$ to not put out a recall for all the Lambia products is disgraceful. Hyundai Santa Fe or Honda Pilot is looking good lately.
Who can i send a report to to show that I don't even come close to the posted GMC's MPG for the Acadia? They should see real world information instead of relying on Dyno.
#1997 of 2162 Re: Posted MPG is completly wrong and powersteering and comand modual [sparisi]
Feb 25, 2013 (8:24 am)
Let us know if you want for us to check into anything with your dealership. We can be reached via email at socialmediagm.com and request that you include the following information: your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation.
Sarah, GM Customer Service
#1998 of 2162 Re: New to Acadia [bigbiz187]
Feb 27, 2013 (6:05 pm)
i too have a 2008 gmc acadia. i only have 28000 miles on it. and for the last 4 months have heard a whining noise from under the hood somewhere. i see you had the same thing. you said they filled your fluids and it disappeared? did you ever have any more problems with it since then??? gonna check my fluids. i take it in for maintenance where i bought it and i thought they are supposed to top off fluids???? Terri
#1999 of 2162 Re: New to Acadia [acadiagrl]
Feb 28, 2013 (7:03 am)
Are you getting serviced by a GM dealership? I only ask because we can follow up with them if you have been working with one of our dealers. If you want for us to check into anything, we can be reached via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#2000 of 2162 Power Steering and Rack have done me in...
Mar 11, 2013 (6:15 pm)
The Acadia gets an A+ for interior bells and whistles, and it seemed great when I tried it out at the dealership. May 28 of 2012, I bought a 2008 Acadia with 81,000 miles on it, because an addition was coming to the family and it seemed to fit the bill. On a limited budget, I had to buy used...I paid $21,000 for the SLT model. In 8 months I've had numerous little problems, but then the power steering and rack went out. $2400 was the estimate to get it fixed, I can't afford that, and this is the second one for my Acadia. This is a well known issue by GMC!!!The power steering issue has nearly killed me twice. I can't trade the car in, because the best I've been offered by a dealership is $13,000 for it, because they know the trouble these models have and they won't touch it. I feel duped and scammed with no one to help me. I called GMC customer service, opened up a case, and was offered a measly $1,000 credit toward the purchase of a new GMC. Really??? This vehicle has ruined me and my family and I have four more years to go! I thought I would take a chance and buy American, but what a fool I turned out to be. This is not right! The GMC mechanic and service advisor told me that this vehicle was nothing but trouble that I need to get rid of it. That's right, the GMC employees at the dealership. I asked them what they would recommend in regards to other GMC vehicles if I were to hypothetically be able to purchase something else. The advisor looked me square in the face and said "I'm not going to lie to you........nothing". I told him I appreciated his honesty. This is 100% true!
#2001 of 2162 Root cause of power steering is the pump NOT the rack!
Mar 11, 2013 (7:55 pm)
To you that've had power steering problems! The rack went out 3times in a yr in my 2007 my local autoshop actually found the root cause. The PUMP is the prob it causes the rack to appear broken but the pump doesn't turn. Won't budge!! $587total cost
#2002 of 2162 2008 Stabilitrak Issues - poor resolution
Mar 16, 2013 (8:24 pm)
So like many others here my 2008 Acadia has the stabilitrak issue. The first visit to the GMC dealer and they could not find anything wrong. The second visit and they replaces the mass air flow sensor $1k, 3 weeks later its back again. This time the dealer calls the GM Tech and they say its another $1k to replace a part with a new design, but cannot confirm this will fix the issue. I opened a case with GM 71-1161670477. I get the District specialist to call me back and Michelle says that because the dealer does not have record of all my oil changes that its due to poor maintenance. Really! I get the 15K maintenance from the dealer regularly and have my oil changed some where else and this is why the stabilitrak is failing? C'mon! So I call Michelle back and ask for a written resolution from her as well as documentation on where in the owners manual it states lack of oil changes will cause stabilitrak to fail, and guess what.....no response. Imagine that. I'd also like GM to provide documentation of how many 2008, 2007 vehicles have had similar stabilitrak issues. I asked Michelle for someone at the next level and she said there wasn't a higher level. So, if your looking for the new owner of GM, just call Michelle, apparently she's at the top.
Hey GM...make it right for anyone that has this issue and quit hiding behind email and phone calls.
#2003 of 2162 Re: 2008 Stabilitrak Issues - poor resolution [phelpswi]
Mar 19, 2013 (6:51 am)
I have located your file and will be adding documentation about your post to the notes and alerting your agent of your sentiments.
Sarah, GM Customer Service
#2004 of 2162 Re: Root cause of power steering is the pump NOT the rack! [cindy60]
Mar 23, 2013 (1:07 pm)
I'm also having problems with my steering. we have a 2010 SLT 1 and complained to the dealership about a whining in the steering column about 6 months ago. The dealership reached out to GMC and we were told that it was a cosmetic issue and not covered by warranty. Over the past few months the steering started to lock up when turning into parking spots. Just recently it became a normal occurrence and we brought it back to the dealership. They replaced the steering rack and left ball joint. When we got it back it drove great! That was 5 days ago. Now, the steering has locked up on us again! I'm very disappointed in the Acadia for this and several other reasons. If you read this thread, DO NOT buy an Acadia! I'll be trading mine in as soon as this issue is resolved.
#2005 of 2162 Re: Root cause of power steering is the pump NOT the rack! [2010slt1]
Mar 23, 2013 (4:43 pm)
Yea it is frustrating that you cant turn into a parking spot or a safety maneuver. I did get something changed in the ball joint , but this has to do with power. Of course the service tech or even manager of dealer couldn't replicate it. I too am going to sell the truck as i know they fixed this issue on the new 2013 Acadia, but I will not buy a GMC. Ill loose my shirt because of the complete depreciation of this American car.