Last post on Dec 02, 2013 at 7:01 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1677 of 2162 Re: 2011 Acadia Piece Of junk [acadiamideast]
Jun 01, 2012 (4:35 am)
I'm happy to do my best to assist - we're quite limited in how we can help as we're based in the US, though. Since you're in Qatar, you may want to check into this page: http://www.gmarabia.com/content_data/LAAM/ME/ar/GBPME/999/index.html . I see a link in there for GMC in the Middle East.
If you have been working with Customer Assistance already, we can get your information to a department in the US that would be able to look into your situation further. Please send a description of the situation, as well as your name, mailing address, phone number, and the last 8 digits of your VIN to socialmediagm.com
All the best,
GM Customer Service
#1678 of 2162 GMC Acadia 2009 SLT1 - problems
Jun 02, 2012 (8:45 pm)
We are now considering trading in our GMC Acadia after spending over $30,000 to purchase it a couple of years ago for a Honda, Toyota or Subaru. It has been nothing but a disappointment and now I don't trust it. About 6 months ago, we had to have the timing chain replaced and the front headlight fixed because it was leaking. Then about three months ago our SUV started sputtering on the highway. We were told by the GMC dealership that we put in 'bad gas'. It cost us over $250 to have them flush out the system. The car is still doing it no matter what gas we put in it. Then last week the power steering went on it. We've been told that despite the numerous complaints from other Acadia owners about this problem, it's not covered under our powertrain warranty and GMC won't recall the vehicle. Maybe we should all consider a class action law suit...I would highly recommend that buyers stay far away from this horribly unreliable SUV. It's a terrible feeling when you spend this much money on a vehicle and you don't feel safe driving it. Wish we'd gone with the Highlander...
#1679 of 2162 Re: 2011 Acadia Piece Of junk [gmcustsvcsarah]
Jun 04, 2012 (5:33 am)
The day after our near miss when I took the truck back to them they told me they were going to open a case file with GM. I don't know if they did or not. Our vin number is BJ293863. We still do not have our truck back and even if they do fix it we do not want it back. Given the recent events we do not feel safe driving it. Since they changed the brake control module they were still finding problems and told me they think it is a faulty wiring harness. They called me last Friday June 1 and told me again they think they have it fixed and asked me if I wanted to test drive it over the weekend. I told them no I don't want it unless they are sure. It is June 4 and I have not heard from them yet. The point is we feel we have been sold a vehicle that is not safe to be on the road and we are afraid to drive it or put our family into it. It is the only vehicle we own and feel we have been taken advantage of by GM for selling this unsafe product. What can we do?
#1680 of 2162 Re: 2011 Acadia Piece Of junk [eastcoaster1]
Jun 04, 2012 (6:42 am)
Thank you for taking the time to post your concerns. Can you please email me directly with your complete contact information including mailing address, VIN, current mileage, and involved dealer? I look forward to your response.
GM Customer Service
#1681 of 2162 Re: 2011 Acadia Piece Of junk [gmcustsvc]
Jun 04, 2012 (8:23 am)
#1682 of 2162 GMC Acadia '09 - TROUBLE
Jun 05, 2012 (10:42 am)
Our '09 Acadia was a great car for the first year we owned it. After that point the car has been in the shop more times than we care to count. We have had the timing chains replaced, major steering issues, really poor gas mileage (13-14 average - I know 10 year old Suburbans that get better mileage), airbag issues, the DVD/Navigation has had to be replaced. This is all before 36,000 miles!! When expressing our dissatisfaction with the car, the service guy at the dealership told us to buy a foreign car.
Now that we are out of the warranty, the back hatch has had issues and nearly killed my son (who happened to be underneath it) as it came crashing down. Apparently both pistons failed at the same time. I really don't think its the great vehicle I once did and feel like I'm waiting for the the next big repair job. NOT a safe car and really don't want to drive in it with my family. What to do?
#1683 of 2162 Re: GMC Acadia '09 - TROUBLE [edwell]
Jun 05, 2012 (7:18 pm)
NOT a safe car and really don't want to drive in it with my family. What to do?
If the vehicle had that many issues during the warranty period, I would dare not keep it past the 36/36 unless of course I had a GM Major Guard extended warranty. It seems that with GM an extended warranty is a must have.
#1684 of 2162 Re: GMC Acadia '09 - TROUBLE [edwell]
Jun 06, 2012 (5:59 am)
Good morning edwell,
I'm sorry to read about the multiple concerns you've encountered with your Acadia, especially as one of them may have been dangerous for your son. If we can look into this with you, please email the following information to socialmediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
All the best,
GM Customer Service
#1685 of 2162 Re: GMC Acadia '09 - TROUBLE [obyone]
Jun 07, 2012 (7:16 am)
Thanks for your message! We tried to getting rid of the car before the warranty was over and GM wouldn't help - who would want a young car with all of those issues? They did tell us that they would in fact give us another 3yrs/36000 warranty. Now that we are over 36k, they seem to forget that conversation. The the good Lord we do have an extended warranty. You are right, extended warranty….a MUST.
#1686 of 2162 Re: GMC Acadia 2009 SLT1 - problems [lucieloo]
Jun 07, 2012 (1:04 pm)
I admire you, people! Knowing that Japanese cars are best fit for Middle East, you still opted for an American one! Bying an Acadia, you are buying great set of options and gadgets that no Japanese car has, you're buying one of the largest cargo spaces in the class, you're buying greatest road holding capability. Of course something will go wrong every 20-30000 kms, as long as you drive it! Look at BMWs. The worst reliability ever! They just don't get out of the garage! But the moment you drive it, you are ready to forget the fact that it spent more time in the workshop than on the road, and you had to pay a thousand bucks just to change oil.
I have had my 2007 Acadia for 2,5 years, done almost 100,000 kms. Yes, it does go for service every now and then, and yes, I had issues witb gearbox, but I knew that would happen long time before I bought it, because car reviews are there to read!