Last post on Dec 02, 2013 at 7:01 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1650 of 2162 2009 Acadia "OMG!!! Whats Next???"
Apr 22, 2012 (10:14 am)
I posted a message about the problems im having with my 09 Acadia on January of 2012. After nearly having a accident when the steering colum fail.. and other problems like Clunking noise on front of the vehicle, 3 different code need re-programming for "engine problem" and replacing my steering columm which GMC agreed to pay half of the repair. I really felt they should have pay the whole thing since this issue is widely spread on this type of vehicle. Now I still have the clunking noise which I am now use to live with it, the re-programming of the transmission seems to made my shifting worst right around 65-75mph. Now lately my rear latch shocks for the rear access door are shot! I ended replacing them my self instead of bringing it to the shop...and just today 4/21/2012 my rear access door latch don't want to open no matter how much I push, pull or tug on the handle...We are on the park with my kids and their bikes, when I tried openning the trunk with no avail, I ended calling my friend with a pick-up truck to help us out..To make matter worst there is no manual release button or back-up release for the trunk or rear access door...I AM REALLY, REALLY, REALLY sick of this piece of junk...I guess I will be calling the shop for repair!!! ****WARNING IF YOU ARE READING THIS DO NOT BUY THIS PIECE OF JUNK I AM TRYING TO SAVE YOU FROM HEAD ACHE"
#1651 of 2162 Malfunction Indicator Light on 2011 GMC Acadia Denali AWD
Apr 27, 2012 (3:52 pm)
Has anyone experienced a problem with the Malfunction Indicator Light (the one that looks like an engine) staying on, even after maintenance?
I purchased a 2011 GMC Acadia Denali AWD new from my local dealership in May 2011. My buying experience was pleasant and the scheduled service changes seemed to go well (i.e. oil, tire rotations etc). The Malfunction Indicator Light came on in mid-March and stayed on. I followed the trouble shooting listed in the Operator Manual with no success. I scheduled an appointment with the local dealer service department and was told that the knock sensor had gone bad and that the replacement would be covered by warranty. I was assured that there was no harm in continuing to drive the vehicle and that I would receive a phone call when the part arrived in order to schedule the service appointment to change the sensor. After three weeks of NOT receiving a call, I called the dealership and found out the part had arrived. I took the first available appointment two days later. After 2 1/2 hours waiting, the sensor was replaced and I was told that the problem was resolved. I drove less than ten miles before the same light came back on. I called GMC and went back to the dealer. I was told that the new sensor had also gone bad and that the dealer would now replace the knock sensor again as well as the attached wire harness. I was told I would be called as soon as the parts arrived. After the first experience, I asked to make a tentative appointment. I NEVER received a call. I called prior to my appointment to ensure the parts had arrived and they had. I waited for over three hours this time and was told that the wire harness was bad but the knock sensor wasn't so only the harness was changed. I drove the Acadia once and the next time I started it (approx 2 hours later), the light was again on. I called the dealership and was asked to drop off the vehicle that day. I dropped the vehicle off and was told the testing would be done that night and I would be called in the morning so I could be informed on the findings. Guess what......NO CALL AGAIN! I had to call to see what the problem was. I was told a computer module had malfunctioned and that a new module had been ordered and would be replaced the following day AND that I would receive a call to let me know the status of my vehicle. NO CALL for the fourth time. I called the service department today and was informed that the car was test driven after replacing the module and that the light was off initially but by the end of the test came back on. Supposedly, the service department called GMC Engineering (they don't seem to be good at calling people in my opinion) and were told to replace all wiring between the power train and the computer modules. I was told that changing the wires would be a 4 to 5 hour job and that it wouldn't be complete until this coming Monday. I was also told I would be called and I'm not holding my breath. There is one person in the entire service department that seems to be competent and I'm trying to use only him. The rest of the department is a complete disappointment. I do not appreciate being told time after time that I will be called only to have it not happen and I'm curious as to what experience or lack there of the mechanics have. I don't feel like the right course of action has been taken after the first replacement of the sensor. Since this light deals primarily with the transmission and vehicle emissions, I'm afraid there may be a worse underlying problem with the transmission (especially after using this forum) and that it is being tap danced around. This is my first GMC and is very close to being my last.
#1652 of 2162 Re: Malfunction Indicator Light on 2011 GMC Acadia Denali AWD [stohome]
Apr 27, 2012 (7:16 pm)
I suggest you find another dealer. Good luck.
#1653 of 2162 Re: Malfunction Indicator Light on 2011 GMC Acadia Denali AWD [stohome]
Apr 28, 2012 (10:04 am)
Thank you for taking the time to post your experience and concerns. Can you please email me directly with the name of the dealer you are working with, your VIN, current mileage, and complete contact information to Social MediaGM.com? Please include your experience. I look forward to hearing further from you.
GM Customer Service
#1654 of 2162 Certified Pre-Owned Tire and Brake Pad condition
Apr 30, 2012 (1:50 pm)
Today I was told that I have to replace all four tires and brake pads, and replace the front rotors on my 2008 GMC Acadia SLT, which I purchase August 2011.
I'm looking at my Certified Pre-Owned 172-Point inspection report and my tire treads depths were 7, 6, 7, and 5 /32nds. My brake pad thicknesses were 5, 8, 4, and 8 mm.
My salesperson told me the tires had another 25-thousand miles and that the brake pads were brand new. I now know that is not true and that the tires and brake pads were actually close to the minimum values.
So my question for other Certified Pre-Owned buyers is did your vehicle also start with values close to the minimums?
If so, did anyone explain to you what the values meant in terms of remaining use?
Finally, for those with experience of certified per-owned vehicles from different companies, did you experience the same issue with inspection values being just above the minimums?
Thank you so much for any information, thoughts or suggestions!
#1655 of 2162 Re: 2008 Acadia steering problems [gmcustsvcsarah]
Apr 30, 2012 (2:04 pm)
Sarah, sent the email to you. I have taken my Acadia down to Davenport on 04/13/2012 and rented a car until they called to say my car is fixed. Well after spending 423.00 on a rental, I couldn't afford to any longer. So my husband lent me his truck. It has been 11 days now, that my car has been at Davenport and its still not fixed. I just made a 900.00 payment to drive my car for the month of May. And from what they told my husband that they are going to now replace the transmission? Someone please help me end this night mare and get my car back in drivable without any problems steering.
#1656 of 2162 Re: 2008 Acadia steering problems [tmiller87]
May 01, 2012 (5:16 am)
Good morning tmiller87,
Thank you for sending an email our way; please expect to hear back from us soon.
All the best,
GM Customer Service
#1657 of 2162 Re: car keeps running, even after taking key out of ignition [gmcustsvcsarah]
May 01, 2012 (5:41 pm)
im having the same issues, very frustrating... car keeps running while keys out, rear wiper keeps running even though button isnt pressed, having to boast every morning due to dash flickering on/off all night, very weird...
#1658 of 2162 Re: car keeps running, even after taking key out of ignition [barrymania1981]
May 02, 2012 (4:55 am)
Good morning barrymania1981,
I'm sorry that you're frustrated with your Acadia! Have you had this diagnosed by anybody at this point? If we can look into this further with you, please contact us at socialmediagm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership).
GM Customer Service
#1659 of 2162 Re: car keeps running, even after taking key out of ignition [barrymania1981]
May 02, 2012 (8:23 am)
Sorry, but if you have a sunroof, looks like you might be having the same issues a bunch of us are having - water leaking onto your electronics. I'm at $1300 out of my own pocket so far to get me out of first gear and to get the car to stop running when I pull the keys out. $2500 if I want my airbags to work too. Might want to check the Buick Enclave and Saturn Outlook forums as well, and NHTSA website, and youtube. For your sake, I hope they have a recall issued before you have to bring it in.