Last post on Dec 02, 2013 at 7:01 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1448 of 2162 Re: 2008 GMC Acadia [gmcustsvcsarah]
Dec 23, 2011 (8:44 pm)
Hi Sarah, as I stated before I did have a case opened. I wrote the CEO of GMC and I was connected to his secretary. She helped me but after the warranty was over I was left to deal with taking the car to the dealer, since then I've had the transmission rebuilt and the computer steals goes out and resets, the DVD player which I had never used until my 3 weeks does not work. I took to a dealer and they looked at it and told me that it's out of warranty so I'm on my own. I really just took the plastic off and open the remote. I'm so beyond frustrated with the history that I've had with the Acadia as well as GM. I purchased a Ford a few years ago and if the car couldn't be repaired I was given a new car. GM seems to allow the customer to go beyond hatred of the company and the that they they're dealing with. You leave your contact info and I will be glad to to converse with you.
#1449 of 2162 Re: GMC 2007 Acadia having problems [gmcustsvcsarah]
Dec 26, 2011 (6:35 am)
I have an '07 GMC Acadia with the sunroofs, and it/ they (?) are leaking very badly, now. After a heavy rain, I hear water sloshing around on the rear sunroof, and then in the heater fan housing. Evidence of water leaks (in the fan housing) began some time ago, but now is much, much worse. even leaking from around the headliner now, and onto the seats. Last year, I had to replace the fan motor, as it had stopped working. When I took it out, it was obvious that water had been in the housing.
My Acadia in '07 was the most expensive and beautiful car I had ever bought . Now, at 72, I dread going through what I have read that so many others have had to deal with, with this car. I called my local dealer, and he told me that the only recall (extension tubes) had already been done on my car, so any other problems would not be covered. I hope you can help, as this just is a nightmare for me.
#1450 of 2162 Re: 2008 GMC Acadia [drumdude12]
Dec 26, 2011 (12:44 pm)
If you were to use the email address provided in my Edmunds profile, it would be received and we could move forward from there.
GM Customer Service
#1451 of 2162 Re: GMC 2007 Acadia having problems [renie39]
Dec 26, 2011 (12:48 pm)
Good afternoon, Irene,
I apologize for any anxiety that this leak may have caused you. If you would like, we would be happy to get a Customer Assistance case established for you. Please email us some more information, including: your name/Edmunds username and contact information (phone and address), the last 8 digits of your vehicle's VIN and current mileage, and the name of your involved dealership. Any other details about when you've visited your dealership for this same concern would also be helpful for us.
We look forward to hearing from you,
GM Customer Service
#1452 of 2162 Leak/Transmission Issues
Dec 27, 2011 (9:30 am)
I bought a 2008 SLT model in July. Granted it was used however, none of the problems I am having should be normal. In November after a heavy rain I came out from work to find my car leaking water from the back lights into the car and from the emergency brake area. Since then it occurred again the other day at work after a heavier rain. This time it came out of my back up light inside and from passenger side visor area. This is unacceptable and seems GMC knows this is an issue but is not recalling it. I bought an extended warranty from the dealership I bought it from not a GMC lot but they said it probably would not be covered under warranty. Well, it should be because there is nothing that I did or did not do to cause this issue. It is GMC fault in the way they designed the car.
Then this past Friday, just driving along and out of no where my engine light comes on. Within about 5 miles at a red light we go to turn and it was like the car was in neutral or something. It only became worse with us figuring out it was the transmission. My car has 60K miles why transmission issues? Now I'm trying to get this fixed with a million other things going on in my life. I feel GMC has made a LEMON on a car and needs to do something for us who got sucker ed.
#1453 of 2162 Re: Leak/Transmission Issues [bauer3]
Dec 27, 2011 (11:50 am)
I too had a 2008 SLT Acadia and had the EXACT same problems in the opposite order around the same mileage. We had our car die in the same way and had to have the transmission replaced. Luckily it was covered under our 100K powertrain warranty. Then we went out of town and had the leakage problem. It was a disaster being out of town with a leaking, mildew smelling car! I filed a complaint with GM service at that point (bc we had also had MANY other problems that were documented before these). The dealership blamed the leakage problem on the leaves in our driveway clogging the sunroof grooves... nevermind that we have had 3 other cars with sunroofs that we parked in the same place and never had water leaking into our cars! They cleaned it out and told us to park it in a different spot and keep the grooves cleaned... It is a complete design failure on GMs part. We were certain it would be an ongoing problem... In the end, after several back and forths with our GM Customer Service rep, they offered us a small incentive ($2000) towards another GM car and we traded it in for the Yukon. I couldn't be happier with the Yukon and so relieved not to have to deal with the Acadia anymore! We loved the look and size of the Acadia but it was a nightmare and SOO unreliable! It will probably only get worse for you (I hate to say that but just read this forum and you will see). You may want to Contact GM with records/documentation that you have and file a complaint and see if they will work with you. Good luck!
#1454 of 2162 Re: Leak/Transmission Issues [bauer3]
Dec 28, 2011 (5:38 am)
We would be happy to look into the terms of the warranty/service program you purchased with your vehicle. Please send us the last 8 digits of your VIN through an email and we'd be sure to let you know more information.
Also, if you would like to open a Customer Assistance Case with us, we can get that set up for you as well. Include in your email your name/username, contact information (phone and address, please), current mileage and involved dealership.
All the best,
GM Customer Service
#1455 of 2162 For those that have bought used Acadias
Dec 28, 2011 (10:14 am)
perhaps you should do what the original owners did. Rather than be frustrated it seems they dumped theirs for you to buy. Maybe, just maybe, you should do the same.
#1456 of 2162 Re: To Anyone Considering an Acadia: [gmcustsvcsarah]
Dec 28, 2011 (8:53 pm)
Thanks Sarah for the info. I am a Canadian customer, thus I will contact the CDN GMC rep.
#1457 of 2162 Disgusted with GM
Dec 31, 2011 (6:22 pm)
I purchased a 2007 GMC Acadia not even a year ago and have had nothing but problems. Not even a week after I purchased the steering column had a cable problem on recall. I was without my vehicle for a week. Then I had to purchase new tires around $1000 then the windshield, then the driver seat lift had to be replaced, the air conditioner had to be replaced, the headlight had to be replaced, and it has had a clicking noise in the front end since I purchased it and NOW it is sitting at a station 30 minutes away broke down with transmission gone out!!!!! It has 76000 miles on it and it already had 62000 on when I bought it. Most of the miles have been back and forth to service center.
I have been without a vehicle more than I have had one!!! Now I am stranded with NO vehicle the dealership wont even supply a courtesy car!! I have been put off, talked ugly to and treated like dirt by the dealership!! Mostly because I am a woman!! I have contacted GMC for the second time and told due to holidays I am just basically SOL!! i am ready for a lawsuit!!