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GMC Acadia Problems and Repairs

2086 messages,  Last post on May 23, 2013 at 5:13 AM

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What is this discussion about? GMC Acadia, SUV

    
 
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Messages Page 145 of 209

#1438 of 2086 2009 GMC Acadia problem by suvmom99

Dec 20, 2011 (10:59 pm)

I will start by saying that I have bought 9 used cars over many years and have never felt the need to post on a forum regarding major problems of anything I've owned (from Nissan's to Chevrolet to Ford). I bought a used 2009 GMC Acadia SLT2 5 months ago and will never own another one unfortunately. As many others have said, I absolutely love the looks and amenities of the Acadia. I did my research prior to buying and knew there were several problems with the 2007s but mine looked to be in showroom condition and I figured by 2009 they had fixed many of the problems. About 20 minutes after leaving the dealer, I heard the infamous zipper noise in the steering, turned around and went back. They claimed they had never heard it and told me to drive it and see what happened. Turns out it doesn't do it cold - takes a while to warm up and begin. The dealer agreed to fix it and did for about 2 months and it was back again. However, after picking it up, the airbag sensor came on - stayed on for several days and went off. Bought new tires ($900 for 19s) and airbag sensor back on again. Water pouring in from sunroof area after leaving car wash ( this problem was on the service record as being replaced and fixed), hydraulics in rear access door went out, struts needed replacing and it was a danger to drive in rain prior to buying new Cooper tires - have only had them a few weeks with no major rain so I'm hoping that cured the problem. The door chimes will not stop if you hit lock too soon when exiting the vehicle. Pouring rain at a drive through and the window would not roll up until I cut vehicle off. The dealer put me in a 2011 SLE1 to drive while mine was in shop and the steering noise in it was worse than mine. how can GM ignore this problem? Although these are minor problems compared to transmissions, etc. the cost is not minor considering what I paid for this vehicle and it was a very fair price comparing to others. I would give anything to have my Tahoe back. The sad thing is there are very few vehicles that provide the same amenities and look as the Acadia (the Enclave is built on the same platform) but the nickel and dime problems are not worth it. I would NOT recommend this vehicle to anyone and I am a die hard GM person.

#1439 of 2086 2008 GMC Acadia by drumdude12

Dec 20, 2011 (11:53 pm)

I agree that this is the worst car that I have ever purchased, I've experienced all of the complaints. I recently had the transmission rebuilt. I have too many problems to list it would take forever. I tried contacting the CEO of GMC but I got his secretary instead. I was told that they will not give you another car but the will repair whatever is wrong, Well WRONG!!!!!!!! I'm still dealing with same issues. The public should know that these SUV's are pure JUNK!

#1440 of 2086 Re: 2009 GMC Acadia problem [suvmom99] by gmcustsvcsarah

Dec 21, 2011 (7:03 am)

Replying to: suvmom99 (Dec 20, 2011 10:59 pm)
I apologize that you have encountered so many frustrations with your 2009 Acadia. If you have a current concern (I am unsure if they are currently resolved or in the process of being resolved from your post?) and would like to work with Customer Assistance, or if you would like to open a case with us, please be sure to email us with more information including: your name/username, contact information (phone and address), the last 8 digits of your vehicle's VIN and current mileage, and the name of your involved dealership.
 
Kind regards,
Sarah
GM Customer Service

#1441 of 2086 Re: 2008 GMC Acadia [drumdude12] by gmcustsvcsarah

Dec 21, 2011 (7:08 am)

Replying to: drumdude12 (Dec 20, 2011 11:53 pm)
We do wish to work with you on addressing vehicle concerns through repair, as you mentioned in your post. Had you ever opened a service request with Customer Assistance? Do you have that case number available? Or do you have a current concern that you would like to work with us towards resolving?
 
Please send us an email with more information, and we'd like to see how we can be of assistance.
 
Happy Holidays,
Sarah
GM Customer Service

#1442 of 2086 Re: To Anyone Considering an Acadia: [gmcustsvcsarah] by dom2007

Dec 21, 2011 (8:27 am)

Replying to: gmcustsvcsarah (Dec 15, 2011 12:45 pm)
Sarah, what is GMC doing about all the issues with the Acadia? We have a 2007 model purchased in 2010 with 80,000km. 2 weeks later, it needed a new transmission and 5 weeks in the shop. Then a drivers power seat unit, steering column, water pump, it's on the 3rd steering rack, 4 th or 5 th steering pump including hoses and cooler, we had 3 water leaks in the interior recently fixed, it goes on and on including electrical gremlins that no one has any clue what to do with. One day the entire dash display went down and then the speedometer was stuck at 60km/h for a while, we had a window that wouldn't roll down for a few days and now it wants to stall when it is cold. We are sick of this thing. It is a huge inconvienience to be bringing it into the shop just about one a month and having it there for days and sometimes weeks. The only saving grace thus far is the extended warranty we purchased has saved us so far but what happens when it expires? The dealer has been great but I think they haven't been truthful with us and claim they have never heard of these issues with this car. It is clear that is not the case from all the posts on this site, I see that we are not alone. The dealer is now looking for a vehicle that we can replace ours with but I don't want another Acadia now that I have seen what other people have gone through. We want our money back for this pile of junk so we can buy another brand of vehicle. What is GMC prepared to do for us?

#1443 of 2086 Re: To Anyone Considering an Acadia: [dom2007] by gmcustsvcsarah

Dec 21, 2011 (9:12 am)

Replying to: dom2007 (Dec 21, 2011 8:27 am)
I understand why you are frustrated with your Acadia, and apologize for the inconvenience you've experienced as a result of the repairs you described in your post.
 
The current process for Customer Service Representatives, like myself, in assisting our customers is to establish a Customer Assistance Case. I can understand that, as these are evaluated on a case-by-case basis (wherein we look at factors like whether or not a driver purchased a GMPP, the number of times a vehicle had to be taken into the dealership for the same or for multiple repairs, etc), this may result in the appearance that "GM isn't doing anything" however the data from these cases is amassed in our databases, which GM does use to make product decisions.
 
I understand that you are looking to get into a new vehicle, and we can explore what options are available for you through one of these cases, as well. However, I also see that in your post you included some figures in metric (km, km/h). Are you writing from Canada or from another country outside of the United States? I only ask because I am only able to assist customers inside the United States. However, there is GM of Canada, where our Canadian customers can be assisted. They can be reached at 800-263-3777 Monday-Friday from 7:30-11:30pm EST, and Saturday from 7:30am-6pm. If you are writing from a country other than Canada, I would be happy to get you in touch with the appropriate Customer Assistance Center.
 
Regards,
Sarah
GM Customer Service

#1444 of 2086 Re: 2009 GMC Acadia problem [suvmom99] by lupe_r49

Dec 21, 2011 (12:02 pm)

Replying to: suvmom99 (Dec 20, 2011 10:59 pm)
I too wish I had not purchased a 2007 used Acadia last year. I too had to replace the tires, which were not easy to find and paid over $900 for all 4. Also, the steering completely broke and had to pay over $700 to repair (the steering still whines though, as I have read in other posts). The headlight has gone out 2 times in the last 6 months (had to pay for labor since the tire had to be removed in order to replace the bulb) that was another $60. The gas pump also gave out while we were on the road to my daughter's cheerleading competition 3 hours away from home! That repair was close to $300. I am embarrassed to tell my family of the poor choice I made in purchasing this vehicle. This vehicle has been unsafe and unreliable! I wish GMC would do something about these issues besides the replies from the nice customer service rep Sara (no offense). I have already made a call to GM, and was told that issues I was having with my Acadia, were due to lack of maintenance (I guess everyone on this forum also falls under that category???) I was told to call back and update them about my issues, but I have completely lost faith in GM. I know I have to get rid of my Acadia, but I feel guilty just thinking another family might purchase it if I trade it in. WHAT TO DO???

#1445 of 2086 GM steps up by mommyx3

Dec 21, 2011 (5:32 pm)

To anyone who has had or are having problems with your headlamps (low beams) working intermittently or the connectors to the low beam headlamps burning out (mine burned out a month ago), I received a letter from GM about this issue. Call to make an appt w/the dealership to make sure that the necessary parts are available and take your Acadia to the GM dealer to have the repairs done at no charge to the customer. If you have already paid to have the problem fixed they have also enclosed a form to fill out and take it to your dealership or mail it back to the address provided on the form (with necessary documentation) so that your dealership or GM can reimburse you.
If you didn't receive a letter you may want to call the dealership because they should be aware of this action, the letter states that "this service will be performed for you at no charger until December 31, 2013.

#1446 of 2086 Re: 2009 GMC Acadia problem [lupe_r49] by gmcustsvcsarah

Dec 23, 2011 (6:34 am)

Replying to: lupe_r49 (Dec 21, 2011 12:02 pm)
Lupe_r49,
When you called GM, did they open a Service Request for you? We can look further into this if you were to send it over in an email.
 
Happy Holidays,
Sarah
GM Customer Service

#1447 of 2086 Re: GM steps up [mommyx3] by gmcustsvcsarah

Dec 23, 2011 (6:35 am)

Replying to: mommyx3 (Dec 21, 2011 5:32 pm)
Thank you for posting, mommyx3! When are you planning on going in?
 
Happy Holidays,
Sarah
GM Customer Service

Messages Page 145 of 209

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