Last post on Dec 02, 2013 at 7:01 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1404 of 2162 Re: GMC 2007 Acadia having problems [salsa5]
Nov 30, 2011 (10:24 am)
How is your 2011 Acadia behaving now? Any problems? I am asking because I just purchased a 2011 SLT2 with 13000 miles and I am experencing horrible gas milage, around 12 mpg. You are right in saying that the dealer can not fix a design problem. Only GM engineering can find a solution after they have been task by GM mangement to research the issue. We as a group must get GM to recognize that the poor gas milage is a real problem. This can only be done by effecting GM profit by effecting the sales of Acadia's and or a class action suit addressing fraudent adveristing of gas milage and deceiving the public.
#1405 of 2162 Re: To Anyone Considering an Acadia: [gmcustsvcsarah]
Nov 30, 2011 (11:37 am)
No Sarah I have not spoken to anyone from GM other than our service managers over the years. I turned to blogging this morning to realize that way too many people have the same issues.
Our family has bought GMC's/Chevrolet's for years. We are so disappointed with this vehicle.
Today I am sitting home from work on my birthday with a "Low Engine Performance" vehicle in my driveway that cannot be brought in till Friday.
#1406 of 2162 Re: To Anyone Considering an Acadia: [ineedaricci]
Nov 30, 2011 (11:52 am)
I now own a 2011 Acadia SLT2 with poor gas milage. Until GM recognizes there is a problem and assigns tasking to there engineeering group to research the issue,nothing will be done, other than GM customer service collecting data and yesing us to death. The dealers can't fix a vehicle that has a design flaw. I say this because the vehicle does not report any trouble codes. This flaw needs to be brought to a higher level of review. Namely the news media and or legal counsel
#1407 of 2162 Re: To Anyone Considering an Acadia: [rjblade]
Nov 30, 2011 (12:12 pm)
I couldn't agree more...
#1408 of 2162 Re: To Anyone Considering an Acadia: [ineedaricci]
Dec 01, 2011 (7:17 am)
If you would like to get a Customer Assistance Case set up, please email us more information including your name/user name, contact information, the last 8 digits of your VIN, your servicing dealership, and any further details about the vehicle concerns you would like to include.
All the best,
GM Customer Service
#1409 of 2162 Re: To Anyone Considering an Acadia: [rjblade]
Dec 01, 2011 (5:46 pm)
It maybe too early to tell but it looks one person is trying to get GMC's attention with that ihatemyacadia dot com someone mentioned earlier. I looked at it...it's REALLY new, not much details yet...maybe folks should tag team with them at that site. I might, my Outlook has a leaking problem...I'd LOVE to find someone who is creating some sort of lawsuit....pipe dream I'm sure.
#1410 of 2162 Re: To Anyone Considering an Acadia: [ineedaricci]
Dec 01, 2011 (6:03 pm)
Nothing personal but I've had little satisfaction from GM. I agree with the person who said go to the media. I'm going to look into the acadia website....maybe if enough people voice their hatred and displeasure for GM's lack of support, people will stop buying the Acadia and/or GM will take care of those of us who have been screwed over the years....it's really not fair what some of us have been through. When you spend over $40k for a new vehicle, you expect to have it on the road 360 out of 365 days in a year....on TWO occassions mine has been in the shop for over two weeks...26 days one time!!! Not to mention all the one's and two's...
Saturn fell...Pontiac fell..Hummer fell...now's not the time to STOP supporting your customers...right now, I'm considering a Toyota...lol I would run mine into the drink but with as much water as it's taken on, it would probably SWIM....
#1411 of 2162 Re: 2007 Acadia problem HELP [gmcustsvcsarah]
Dec 02, 2011 (4:39 am)
I have a 2008 Acadia that I used to love (kewords being "used to"). The car has had many little problems and just 2 weeks ago I had to have the water pump and many other things replaced because this 3 year old car with only 50K miles has decided it is breaking down. Not only did it have to be repaired on my dime, but I had to wait 2 days for the part. The local GMC dealer was out of them. My guess is many other owners needed them too.
The airbag sensor was replaced and the dealer told me it could have been my fault. He said it is hard to tell if I didn't jam something in the mechanism or if it happened on its own, so he said I would have to pay for it rather than warranty. After I complained that if he can't tell how it happened, then how can he blame me? He also said a rock could have hit the mechanism under the car to trigger it. Sounds like a design problem, not driver error.
My headlights have also blown out after 2 years. The manual suggests these are only replaced by a dealer because of how I have to get at them. Headlights should be something anyone can do. More design problems.
I brought my Acadia to the dealer because of a whining noise. They tried to tell me it was a tire issue and even kept the car ALL DAY and drove it 100 miles that day to "fix it". I left the lot with a big bill and the same whining noise. I brought it to a local garage only to find out the power steering fluid was low. The dealer should have been able to guess that one, one would think.
The rear seats are VERY difficult to slide forward even after I WD40-ed them as my dealer told me. After a week, they are back to sticking. My third seat fell forward while I was driving...design problem? My stereo speakers are starting to sound crackly. My air pressure system is sometimes off. GMC dealer said I must need new tires. replaced them and found it was a switch of some sort.
The bottom line is this: I wish I kept my 2002 Ford Explorer. My sister is still using it with no problems. Maybe I will borrow that...MY OLD CAR...when my 3 year old Acadia breaks down again.
#1412 of 2162 Re: To Anyone Considering an Acadia: [heyyou1]
Dec 02, 2011 (4:46 am)
As Heyyou mention, I have said in a previous post. Nothing will be done about the poor gas mileage until GM recognizes the problem and tasks the engineering group to research the issue. Until that time, GM customer service will be data logging and archieving the information. One way to get GM attention is to start a law suit for fraudlent claims of published gas milage and deception to the public, and or effect there sales on Acadia's, by going public in the news media to enlighten the rest of the general public as to the issue's with the Acadia real world gas milage. The dealerships can not fix somthing that has an inherient design flaw, There are no malfunctioin codes being shown when the technician does a scan for codes.
#1413 of 2162 Re: 2007 Acadia problem HELP [thumbsdowngmc]
Dec 02, 2011 (5:23 am)
Two more things to add to my original post...When I step on the brake I hear a loud click that seems to be coming from right under my foot. I thought it had to do with the brakes I just replaced. The mechanic said that there is some sort of arms under the car that are made of aluminum (used to be made of steel in old cars) and they are bending. I will likely have to replace them in 6 months and will start wearing at my tires around then. Also, even though I have the tow package for my Acadia and only pull a recreational boat for 2 miles twice a year, I had to have something replaced (boots or joints, I think...for another $200!) because the car couldn't handle the weight when pulling even though the boat and trailer are lighter than reccomended pull load. I should have kept my Ford!