Last post on Jun 05, 2013 at 9:04 AM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
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#1388 of 2098 Re: GMC 2007 Acadia having problems [rbahnsen]
Nov 25, 2011 (1:30 pm)
Yes, GM is well aware of the problem. Save your time and energy on the suit... many have tried. You don't think its a coincidence the roof rack system looks different on the 2009s and newer. They just don't want to do a full recall and probably don't have the answer for a poor design. Quick review... I bought a 2008 acadia used... didn't realize the water problem (after doing what I thought was a ton of research on the model - had foreign, but with three kids needed something bigger - so bought first american ever). It leaked after having a month and half... dealer was a good group... They said give them a chance to fix it. I said after the first rain if it comes back I want you to take it back - well it rained again and soak on two of my kids... I raised hell and had them break the sale - which I truly believe they never do since it was a couple of hours back and forth with the dealer and GM... dealership was awesome... bought a new one 2011 at a mild discount. yes... I was out more money, but didn't want the headache especially since I know other mechanical stuff is coming at some point - its american for crying out loud - no issues with water at all on new one... I tell you though... after every rain I run my hand along the headliner, just to check... I have to let it go at some point)...
Ok... Here is the deal... The dealer WILL NEVER be able to fix it. No matter how good their intentions are... poor design and your headliner will be ripped to pieces. Awhile back I found a post somehwere (i probably read hundreds of posts on this - yes hundreds) he is the deal... i guess GM had cut a few holes (two?) for some additional rack of functionality on the stationary moon roof. They decided to not go with the design for some reason and plugged the holes with that foam which leaks through... the pillar tubes have been an issue, but I think most of the water comes from the moon roof... and here is the clincher... you can't see the holes from the bottom, .i.e not by removing the headliner... ok the post said that they took it to a glass guy - the type that replace windshields... who removed the stationary moon roof from the top... once you do that you can see the holes pretty clearly then plug them with sealer, supposed no more problem. GM will not do this for you -- they can't... If you want to avoid the headaches: legal, GM customer service with no answers, but polite replies, service at the deallership with no real power... try this route...
#1389 of 2098 Re: Creaky Driver's Seat [gmcustsvcsarah]
Nov 27, 2011 (4:17 pm)
Hi Sarah ~
They fixed it for about a day. It's going back again on Tuesday. Now the passenger side seat is creaking, too. I know it's the seat frame and it only happens on left hand turns whem my body weight shifts to the right. Do you have any advice to offer me before I go to the dealer on Tuesday?
Diane (a.k.a. MacMilly)
#1390 of 2098 Re: 2011 Acadia With Total Engine Failure [anakleon75]
Nov 28, 2011 (6:10 pm)
You and I were going thru our buy backs at the same time last year. I've had some minor issues, but saw your message about the steering wheel having to be replaced. Could you tell me more about that? Over the past few weeks when ever I turn the wheel in either direction it makes a soft swishing sound. I'm hoping this is nothing serious. I've seen some posts where they say the steering system isn't covered under warranty. The other issue I have is in the second row one of the captain chairs creaks really bad when I'm turning corners. It's gotten to the point that no one has to even sit in it and it will do it. I hate to have my car brought in because I'm afraid it'll come back out with more problems. The issues with the last Acadia were enough!
#1392 of 2098 Disappointed
Nov 29, 2011 (2:11 am)
I purchased my Acadia brand new in 2009 and I've asked the service tech at the dealership about the loud knocking sound that I hear when I make a hard left/right turn or when I turn my steering wheel back and forth quickly to back in or straighten up. It sounds even louder and harder when its cold outside. It sounds like my steering column or axle is broken. What is this?????
I'm also ticked off about the problems I've been having with my head lights. They started out not coming on when I turn on my truck but eventually coming on after driving for a few blocks, until both of them went out last Tuesday (low beams only). I took my truck to a major car service center and they couldn't replace the bulbs or tell me if it was just blown out bulbs because GM manufactured the vehicle so crazy that you have to remove some parts under the hood and the grill to get to the dog gone head lights. I took it to the dealership the next day just for them to break the news to me and tell me that it wasn't just blown out bulbs, my sockets and wires had burned out on both sides (left & right low beams)...geesh! The parts were only about $75 but the labor was $290 and I had to pay out of pocket because I was over the 3 year or 36,000 miles warranty (48,300). Its almost the same thing with the park lights. I was going to let a friend SIMPLY replace my blown out park light, just to find out I've got to take it to the dealership to have it replaced because the front bumper has to be taken off to replace it....dang it! Well, the dealership replaces the bulb, with the wrong color. When I bring it to the service technician's attention he says to me, "Well Ma'am, GM changed bulbs so that white color looking light that we put in there is what they are using now, but I will check some other dealerships to see if I can find you another bulb like the other three that are in there (orange color)." That was 5 months and even after calling and asking three 3 times I still have 3 orange park lights and 1 white park light. I even suggested they change them all while they were fixing my headlights last week since they are responsible for the mess up(park lights), but Noooo, I still have 3 orange park lights and 1 white park light.
If anyone knows the part number for the ORANGE park lights in the 2009 Acadia please let me know, maybe I can HELP them find the bulb!
I am a former GM employee and I've never owed a GM product until now and this will probably be my first and last GM vehicle. I think I may be going back to the foreign car market.....sorry.
#1393 of 2098 Re: Creaky Driver's Seat [macmilly]
Nov 29, 2011 (6:35 am)
Good morning Diane,
I'm sorry that it wasn't resolved for you the first time around. I believe you're taking it in today, correct? Thank you for your patience and for continuing to work with us on this and I look forward to hearing how the visit goes.
As for advice, working with the dealership is the first step we take, as they're our eyes and ears into the vehicle concerns, so I'm unable to provide any technical advice or troubleshooting at the moment.
All the best,
GM Customer Service
#1394 of 2098 Re: 2011 Acadia With Total Engine Failure [nmydst]
Nov 29, 2011 (6:44 am)
I can understand your concern with the steering wheel. If you would like for us to check into this further, please send us an email with more information including your name/user name and the last 8 digits of your VIN.
GM Customer Service
#1395 of 2098 Re: Disappointed [mommyx3]
Nov 29, 2011 (7:05 am)
For the knocking, has your dealership proposed any causes?
Also, I'm not 100% positive that this is what you're looking for, but could the Sylvania bulb, part no. 194NA LL, work for your parking lights? Let me know -- I'll continue to search.
GM Customer Service
#1397 of 2098 2007 Acadia problem HELP
Nov 29, 2011 (1:55 pm)
I have had this problem now for months and months. Had it at a GMC dealer 3 times now. First there was a grinding noise in the steering colum and the blinkers would not make a sound when turned on and the stereo sound would just quit. So they replaced the steering colum. Well it is still doing this, the radio sound just quites and the blinkers dont make that clicking sound. So this time the dealership put in a new radio. Well now the radio doesnt shut off when you leave you vehicle. What the heck is going on? Has anyone else had these problems.