Last post on Dec 02, 2013 at 7:01 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1354 of 2162 Re: 2011 Acadia With Total Engine Failure [gmcustsvc]
Oct 29, 2011 (11:42 am)
Thank you for checking on me.
The car is at the dealer, and they told me that they will replace the engine with a new one. I've been told it will be 3-4 weeks before we get it back.
At least they were nice and put my wife into a nice rental GMC Yukon
My wife also told me that the steering started to make noise, I'm afraid that this could be another issue.
#1355 of 2162 Re: 2011 Acadia With Total Engine Failure [2zmax]
Oct 31, 2011 (11:05 am)
Your welcome! Glad to hear things are going well at the dealer. Please keep me posted on your situation. Feel free to email me directly with any updates.
GM Customer Service
#1356 of 2162 Re: Transmission failure 55K miles [gomjua]
Nov 01, 2011 (9:03 am)
I am sorry to hear that your transmission went out. Keep us posted on your progress at the dealership, and if Customer Assistance can help with any further questions, please email Christina with your name, contact information, VIN, and dealer name.
GM Customer Service
#1357 of 2162 Knocking while accelerating
Nov 02, 2011 (6:32 am)
I have had my Acadia from the start and I have had a knocking noise that happens when i accelerate right when I start the car around the 5-15 mph mark. It sounds like there might be a loose ring but the dealership has never been able to replicate the noise (go figure) Has any one else experienced this???? Thanks
#1359 of 2162 Please steal my 2007 Acadia
Nov 02, 2011 (2:02 pm)
I've owned this car from day 1. I went into the dealership to look at a different car and was turned onto the Acadia by a salesman. I saw it, drove it and fell in love with it. A couple of months into it and the radio went out. After a month of not hearing ANYTHING about a replacement radio, I went to a different dealership...they finally got me a stereo...but my problems didn't end.
Next, the sunroof leak. While it was there, I was told the sunroof was MY FAULT because I didn't keep the drain plugs clean...ummm, what drain plugs? I've NEVER had to clean drain plugs. "It's YOUR fault sir...but THIS time, we'll clean it for you...if it happens again, you have to pay for it". While it was there, there was a recall for the transmission software and "loose bolts"...HUH?!??!
Now, here I am with 130k miles on the car and I'm on my SECOND motor, THIRD transmission, been in FIVE times for the sunroof leaking, the steering gives out periodically, THREE times for the AC has gone out, I've spent well over 45 days without my car while it's in the shop and it's BACK at the dealership AGAIN for the transmission.
I've been in conversations with GMC directly and worked with Leo, really nice guy. He just doesn't seem to care that I am riding around in a death trap with my wife and kids. I asked for assistance to get OUT of this car and into a new one and I've been virtually laughed at and told I had not spent enough money OUT OF POCKET in repairs to warrant any assistance. never mind the $1,400 I spent on the 75k mile warranty I was told that would cover me for an EXTRA 75,000 miles only to find out it ended at 75k on the vehicle. Then, let's forget the EXTRA $1,100 I spent for a SECOND extended warranty to cover me until I hit 110,00 miles...yeah, I didn't spend ANYTHING out of pocket. And let's not even mention the rental car costs I've had to pay...but NOOOOOO, I haven't paid enough out of pocket.
I'd like to find a good class action law suit lawyer to challenge GMC on this mechanical design flaw of a vehicle and get an AMICABLE resolution. I'm not looking for a freebie hand out, I just want to be back in the position I was BEFORE I bought this vehicle....no loan and $5,000 in my hand to put down on a new vehicle....heck, I'll even give GMC another chance. I've been a Ford/Mazda/Volvo owner my whole life until this vehicle....now, I'm wishing I never left the Ford family of vehicles....at it's CORE, this car is a , no if's, and's or but's about it. If I can't find a good lawyer, maybe I can find a good TV station interested in documenting the WONDERFUL history of the 2007 GMC Acadia....POS car.
So, any of you wonderful GMC customer service reps on this message board REALLY want to do some good?!??! Go to bat to keep a customer who REALLY has gotten screwed by your employer.
#1360 of 2162 Please steal my 2007 Acadia
Nov 02, 2011 (2:11 pm)
You sir...are a glutton for punishment. No way I could put up with a vehicle that treated you like that...and once upon a time I had a 2007 Acadia.
#1361 of 2162 Re: Please steal my 2007 Acadia [heyyou1]
Nov 03, 2011 (5:18 am)
I’m sorry for the frustrations you’ve experienced. Please email us with your VIN and/or previous SR numbers and we’d be happy to further investigate.
Thanks in advance,
GM Customer Service
#1362 of 2162 Re: Knocking while accelerating [kcajax79]
Nov 03, 2011 (5:23 pm)
Yes, mine has done this since I bought it (brand new). It must be the norm, as everyone I have talked to that owns one says theres does it too....Hope this helps!
#1363 of 2162 2011 Acadia motor issues
Nov 06, 2011 (8:58 am)
My husband and I just bought a 2011 Acadia on Oct. 25th it was a used vehicle with 26K miles on it, one previous owner and is should still be under factory warranty. It is the first vehicle we have allowed ourselves to spend more money on and get what we really wanted, needless to say we were in love with it and extremely excited to have something so new and nice. Anyways while out running errands on Oct. 31st it started making this horrible clunking noise, my husband who is pretty handy with vehicles thinks its something in the motor... So we get it towed to the dealer here in town and are now worried that we might have to pay $8,000 to get the motor replaced on it because the first owner (avis rental in Portland, OR) won't return calls to our dealer about the service records on the vehicle. I find it pretty disheartening that we had the vehicle not even a week have a major issue with the vehicle and may have to pay for the repair because it may not have been maintained properly by Avis even though this should fall under its warranty issues. Not only would we have to pay all this money but it makes me wonder how dependable the vehicle is going to be in the future, we are expecting our first child and were looking for a reliable family vehicle that was comfortable and roomy for long trips since we travel frequently. Now we are with out a vehicle, and are waiting for them to tear the motor apart and make a judgement on whether or not the repair is because a lack of maintenance by the previous owner or if we will actually get to be covered by the warranty, all this could take about a month to get straightened out. I even feel a little betrayed because we have been such loyal GM vehicle owners and never have had an issue before so to be treated like its our fault the vehicle breaking down is somehow our fault and having to pay a huge bill like that when we are budgeting right now for a child just really makes me sick to my stomach. I guess we will see this week when they figure out the exact issue.