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#1354 of 2084 Re: 2011 Acadia With Total Engine Failure [gmcustsvc] by 2zmax

Oct 29, 2011 (12:42 pm)

Replying to: gmcustsvc (Oct 25, 2011 12:46 pm)

Christina,
Thank you for checking on me.
The car is at the dealer, and they told me that they will replace the engine with a new one. I've been told it will be 3-4 weeks before we get it back.
At least they were nice and put my wife into a nice rental GMC Yukon
My wife also told me that the steering started to make noise, I'm afraid that this could be another issue.
Thanks

Replies to this message:

• gmcustsvc (Oct 31, 2011 12:05 pm)

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#1355 of 2084 Re: 2011 Acadia With Total Engine Failure [2zmax] by gmcustsvc

Oct 31, 2011 (12:05 pm)

Replying to: 2zmax (Oct 29, 2011 12:42 pm)

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#1356 of 2084 Re: Transmission failure 55K miles [gomjua] by gmcustsvc

Nov 01, 2011 (10:03 am)

Replying to: gomjua (Oct 28, 2011 11:19 am)

Replies to this message:

• kcajax79 (Nov 02, 2011 7:32 am)
  • seahawk02 (Nov 03, 2011 6:23 pm)

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#1357 of 2084 Knocking while accelerating by kcajax79

Nov 02, 2011 (7:32 am)

Replying to: gmcustsvc (Nov 01, 2011 10:03 am)

Replies to this message:

• seahawk02 (Nov 03, 2011 6:23 pm)

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#1359 of 2084 Please steal my 2007 Acadia by heyyou1

Nov 02, 2011 (3:02 pm)

I've owned this car from day 1. I went into the dealership to look at a different car and was turned onto the Acadia by a salesman. I saw it, drove it and fell in love with it. A couple of months into it and the radio went out. After a month of not hearing ANYTHING about a replacement radio, I went to a different dealership...they finally got me a stereo...but my problems didn't end.
 
Next, the sunroof leak. While it was there, I was told the sunroof was MY FAULT because I didn't keep the drain plugs clean...ummm, what drain plugs? I've NEVER had to clean drain plugs. "It's YOUR fault sir...but THIS time, we'll clean it for you...if it happens again, you have to pay for it". While it was there, there was a recall for the transmission software and "loose bolts"...HUH?!??!
 
Now, here I am with 130k miles on the car and I'm on my SECOND motor, THIRD transmission, been in FIVE times for the sunroof leaking, the steering gives out periodically, THREE times for the AC has gone out, I've spent well over 45 days without my car while it's in the shop and it's BACK at the dealership AGAIN for the transmission.
 
I've been in conversations with GMC directly and worked with Leo, really nice guy. He just doesn't seem to care that I am riding around in a death trap with my wife and kids. I asked for assistance to get OUT of this car and into a new one and I've been virtually laughed at and told I had not spent enough money OUT OF POCKET in repairs to warrant any assistance. never mind the $1,400 I spent on the 75k mile warranty I was told that would cover me for an EXTRA 75,000 miles only to find out it ended at 75k on the vehicle. Then, let's forget the EXTRA $1,100 I spent for a SECOND extended warranty to cover me until I hit 110,00 miles...yeah, I didn't spend ANYTHING out of pocket. And let's not even mention the rental car costs I've had to pay...but NOOOOOO, I haven't paid enough out of pocket.
 
I'd like to find a good class action law suit lawyer to challenge GMC on this mechanical design flaw of a vehicle and get an AMICABLE resolution. I'm not looking for a freebie hand out, I just want to be back in the position I was BEFORE I bought this vehicle....no loan and $5,000 in my hand to put down on a new vehicle....heck, I'll even give GMC another chance. I've been a Ford/Mazda/Volvo owner my whole life until this vehicle....now, I'm wishing I never left the Ford family of vehicles....at it's CORE, this car is a , no if's, and's or but's about it. If I can't find a good lawyer, maybe I can find a good TV station interested in documenting the WONDERFUL history of the 2007 GMC Acadia....POS car.
 
So, any of you wonderful GMC customer service reps on this message board REALLY want to do some good?!??! Go to bat to keep a customer who REALLY has gotten screwed by your employer.

Replies to this message:

• gmcustsvc (Nov 03, 2011 6:18 am)
  • heyyou1 (Nov 07, 2011 9:20 am)
• rusty2489 (Dec 14, 2011 9:52 am)

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#1360 of 2084 Please steal my 2007 Acadia by donl1

Nov 02, 2011 (3:11 pm)

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#1361 of 2084 Re: Please steal my 2007 Acadia [heyyou1] by gmcustsvc

Nov 03, 2011 (6:18 am)

Replying to: heyyou1 (Nov 02, 2011 3:02 pm)

Replies to this message:

• heyyou1 (Nov 07, 2011 9:20 am)

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#1362 of 2084 Re: Knocking while accelerating [kcajax79] by seahawk02

Nov 03, 2011 (6:23 pm)

Replying to: kcajax79 (Nov 02, 2011 7:32 am)

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#1363 of 2084 2011 Acadia motor issues by kristinylea

Nov 06, 2011 (9:58 am)

My husband and I just bought a 2011 Acadia on Oct. 25th it was a used vehicle with 26K miles on it, one previous owner and is should still be under factory warranty. It is the first vehicle we have allowed ourselves to spend more money on and get what we really wanted, needless to say we were in love with it and extremely excited to have something so new and nice. Anyways while out running errands on Oct. 31st it started making this horrible clunking noise, my husband who is pretty handy with vehicles thinks its something in the motor... So we get it towed to the dealer here in town and are now worried that we might have to pay $8,000 to get the motor replaced on it because the first owner (avis rental in Portland, OR) won't return calls to our dealer about the service records on the vehicle. I find it pretty disheartening that we had the vehicle not even a week have a major issue with the vehicle and may have to pay for the repair because it may not have been maintained properly by Avis even though this should fall under its warranty issues. Not only would we have to pay all this money but it makes me wonder how dependable the vehicle is going to be in the future, we are expecting our first child and were looking for a reliable family vehicle that was comfortable and roomy for long trips since we travel frequently. Now we are with out a vehicle, and are waiting for them to tear the motor apart and make a judgement on whether or not the repair is because a lack of maintenance by the previous owner or if we will actually get to be covered by the warranty, all this could take about a month to get straightened out. I even feel a little betrayed because we have been such loyal GM vehicle owners and never have had an issue before so to be treated like its our fault the vehicle breaking down is somehow our fault and having to pay a huge bill like that when we are budgeting right now for a child just really makes me sick to my stomach. I guess we will see this week when they figure out the exact issue.

Replies to this message:

• heyyou1 (Nov 06, 2011 5:45 pm)
• gmcustsvcsarah (Nov 07, 2011 2:57 pm)
• kristinylea (Nov 15, 2011 10:15 am)