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GMC Acadia Problems and Repairs

2084 messages,  Last post on May 22, 2013 at 12:17 PM

You are in the GMC Acadia Forum.

What is this discussion about? GMC Acadia, SUV

    
 
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Messages Page 134 of 209

#1331 of 2084 Re: 2011 Acadia With Total Engine Failure by jwachsman

Oct 15, 2011 (2:14 pm)

Replying to: seahawk02 (Oct 12, 2011 6:45 am)
I bought my new 2011 Acadia during the last week of June, and the engine went completely out four weeks ago. I was shocked that the engine would fail in a car with less than 10,000 miles. It's still in the shop, and GMC will not authorize the dealer that sold me the car to put a new engine in it (even though the dealer's head mechanic advocated for a replacement). GMC is making the dealer's service department rebuild my engine. Apparently, GMC's cost analysis determined that they can save a buck by going that route. THIS is service. I have paid $45,000 for a brand new car that now has a "rebuilt" engine. I would advise anyone who has this product to get rid of the Acadia as soon as possible. Obviously, GMC does not stand behind their products.

#1332 of 2084 Re: 2011 Acadia With Total Engine Failure [jwachsman] by syberman

Oct 15, 2011 (3:05 pm)

Replying to: jwachsman (Oct 15, 2011 2:14 pm)
The exact thing happened to me but the engine blew three weeks after I got the Acadia The dealer replaced the burned out engine with a new one. It took only a week. If I would have had to go with a rebuilt engine I would have been pretty upset.
 
A number of years ago the same thing happened to me with a brand new $80,000 Mercedes. I had the car for two weeks and the oil pump failed. The dealer did a viscosity test on the oil and claimed it was my fault because i didn't change the oil (after two weeks?).
 
Mercedes wanted me to pay for the entire engine replacement.
 
To make a long story short, I had a graphic designer draw up a full page newspaper ad for our local paper inviting the public to help me smash the car, in front of the dealership, with a sledge hammer.
 
I gave Mercedes one week to replace the engine at their cost or I would publish the ad. I sent the ad to the Mercedes corporate headquarters in New Jersey.
 
At first, Mercedes threatened to sue me if I defaced the Mercedes logo (hood ornament). Some slick Mercedes lawyer thought that would work.
 
I told them to stuff it. I also reminded them that the event would probably draw international media. Imagine angry people smashing a new $80,000 Mercedes. What a great media event for TV news!
 
The night of the publishing deadline Mercedes backed down and paid for the new engine plus additional cash for my inconvenience.
 
If you don't get satisfaction that is due you, I would suggest that you take a play out of my playbook.
 
And, yes, I would have published and held the event. What good is an engineless car. Plus, I paid cash for it so a bank couldn't have stopped me.
 
Good luck. Every experience I have had with GM making good on their word has been fantastic. I hope they do you justice. A rebuilt engine in a new car is an insult.

#1333 of 2084 Re: 2011 Acadia With Total Engine Failure [syberman] by anakleon75

Oct 16, 2011 (8:05 pm)

Replying to: syberman (Oct 15, 2011 3:05 pm)
Sad to hear for ur Acadia!! Mine is 2011/SLT1 bought and drive out from dealer last Sep 01/2010. Yes, steering wheel was repaired after 4months of driving it. Thanks, to date i've got 15,000 + miles on it and haven't had a bad experience esp engine, brakes & tranny. My mpg 19 to 21. What is the main cause of the engine failure?? Appreciate your post and i will keep on monitoring my acadia for updates. Goodluck to ur new engine.

#1334 of 2084 Re: 2011 Acadia With Total Engine Failure [anakleon75] by syberman

Oct 16, 2011 (8:52 pm)

Replying to: anakleon75 (Oct 16, 2011 8:05 pm)
Other than the failed engine and the rear view camera coming dislodged, the car has been great. As i said, the engine was promptly replaced. The cause of the engine failure was somehow a metal burr from manufacturing was left somewhere in the engine and caused its failure.
 
For some reason I really like my 2010 Acadia purchased in June 2010 -- fully equipped. I want to buy one for everyone in my family.
 
This site is monitored by GM customer service reps and I would guess that you will be shortly contacted. They'll try to make it good for you. If not, let me know. I know how to write full page newspaper ads inviting people to a new car thrashing with a sledgehammer. I wasn't bluffing. If Mercedes wouldn't have come up to the plate to rectify the wrong, that new car being trashed by angry consumers would have been all over the news.

#1335 of 2084 Re: 2011 Acadia With Total Engine Failure [anakleon75] by gmcustsvc

Oct 17, 2011 (11:12 am)

Replying to: anakleon75 (Oct 16, 2011 8:05 pm)
anakleon75,
Feel free to email me if you have any questions comments or concerns.
Christina
GM Customer Service

#1336 of 2084 Re: 2011 Acadia With Total Engine Failure [jwachsman] by gmcustsvc

Oct 18, 2011 (9:11 am)

Replying to: jwachsman (Oct 15, 2011 2:14 pm)
jwachsman,
Have you spoke with Customer Assistance? If not, I would definitely recommend doing so. Please feel free to email me with your information.
Christina
GM Customer Service

#1337 of 2084 Re: 2011 Acadia With Total Engine Failure [jwachsman] by gmcustsvc

Oct 18, 2011 (9:11 am)

Replying to: jwachsman (Oct 15, 2011 2:14 pm)
jwachsman,
Have you spoke with Customer Assistance? If not, I would definitely recommend doing so. Please feel free to email me with your information.
Christina
GM Customer Service

#1338 of 2084 Re: 2008 Acadia engine and transmission [traci4] by gmcustsvc

Oct 18, 2011 (10:38 am)

Replying to: traci4 (Oct 12, 2011 11:05 am)
traci4,
I apologize for your frustrations. Have you spoke with Customer Assistance? What did you dealer say about the situation? I look forward to your response.
Christina
GM Customer Service

#1339 of 2084 Re: Power Steering Failure/ Rain & Puddles [homeward] by abfab1211

Oct 18, 2011 (10:49 am)

Replying to: homeward (Sep 30, 2011 12:49 pm)
I had this problem several times. I took it to the dealership multiple times and they couldn't replicate it. I replaced the air filter (I know that sounds stupid) and haven't had the problem since then. The techs never got an error code that they could identify to fix the problem. I don't know if this helps but it might not hurt.

#1340 of 2084 Re: 2011 Acadia With Total Engine Failure [syberman] by gmcustsvc

Oct 18, 2011 (11:20 am)

Replying to: syberman (Oct 16, 2011 8:52 pm)
syberman,
I know you were going to the dealer to have them take a look at the camera, what's going on with that? I look forward to your update.
Christina
GM Customer Service

Messages Page 134 of 209

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