Last post on Dec 02, 2013 at 7:01 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
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#1177 of 2162 Engine Shuts of at GMC won't call me back
Jul 01, 2011 (5:30 pm)
I am hoping someone has some advice for me. We have a 2008 Acadia which has been one issue after another. Most recently, the car has now stalled 4 times on us.
I can't break, steer, or accelerate. It just completely shuts off. It most recently happened with my kids in the car and I was stuck in the middle of the road. I was terrified. I had to get my kids out of the car and push it to the side of the road. The dealership can't recreate the problem, so GMC told me to go pick it up from the dealership. Um, would you drive that car?
I have spent the past 2 days calling GMC. If one more person tells me "I understand you are frustrated" I will scream. I was trying to talk to someone so I could see what our options are. We don't want to drive this car anymore because it is not safe. I find it confusing that GMC advised us to drive it. When I have been calling in supervisors are on conference calls. I am promised a call back and it doesn't happen. The last person I spoke with gave me a fax number to send my complaint to. It is just insulting. 24 hours ago I wanted to ask them about trading it in. Now you couldn't pay me to drive another GMC.
Has anyone had any luck with getting someone at GMC to actually respond? I don't know what to do and I am considering hiring an attorney, but it seems like I wouldn't have a case unless there as an accident, and I am not willing to drive the car. So I guess I am just out $35K? That just doesn't seem right.
#1178 of 2162 2011 Acadia broke down!!!
Jul 01, 2011 (5:50 pm)
I have a 2011 Acadia.....and have had it for 4 months. Over the last week I kept feeling like when I accelerated it wasn't going as fast as it should. It just seemed to be running "odd". Today I am driving and what sounded like a backfire and then grinding, made me pull over. I figured flat tire. So I check all the tires and they are fine. Get back in and try to press the gas and it moved, but it was grinding.....get back out....check tires again. Finally, called roadside assistance. Had to have it towed.....but the car is 4 months old!!!!!! I haven't been thrilled with the car truth be told, but this just ticks me off. Paying that much a month and it breaks down after a few months!!!! GRRR! Of course it is a holiday weekend so I am pretty sure I am without a car for a least a few days!!!
#1179 of 2162 Re: Issues so far? [jseck2]
Jul 01, 2011 (6:52 pm)
If you are buying it for better gas mileage than a full size SUV. We bought a 2011 Acadia Denali AWD, around town best we have seen is 14.5 and on the highway 17. Dealer says it's getting 24.2 on the highway after a 100 mile road test but when we got the car back the on board computer displayed 17. Think they are lying????? you know they are so they don't have to take it back.
we have almost 7,000 miles on the car and they keep saying wait it will get better. BUYER BEWARE!!!!!!!! We wish we could get back our 2009 Yukon Denali at that we traded in wanting a car with better fuel mileage man are we sorry at least the Yukon had some get up and go 400HP.
#1181 of 2162 Re: Issues so far? [sthcr]
Jul 01, 2011 (9:44 pm)
I think you are blaming the wrong company. If you look closely you will see that it says EPA mileage est. (cty/hwy): 17/24 mpg key letters being EPA.
If you go to http://www.fueleconomy.gov you can get additional information on how those numbers were attained and get the new numbers issued by the EPA which for the 2007 Arcadia AWD which is 16/22 combined 18 mpg. For the 2011 Arcadia AWD the numbers now look like 16/23 combined 19.
Course the gov't has this disclaimer: the EPA ratings are a useful tool for comparing the fuel economies of different vehicles but may not accurately predict the average MPG you will get.
As they say, YMMV.
#1182 of 2162 Re: Engine Shuts of at GMC won't call me back [acadiaistrash]
Jul 05, 2011 (8:40 am)
I apologize for your experience. Do you have the names and/or extensions of the people you have spoke with? Can you please email me with more information including your VIN, current mileage, involved dealer? I look forward to working with you!
GM Customer Service
#1183 of 2162 Re: Engine Shuts of at GMC won't call me back [gmcustsvc]
Jul 05, 2011 (8:58 am)
Thanks, Christina - I am not very familiar with this site but I believe I just emailed you. Please let me know if you don't receive it.
#1184 of 2162 Re: 2011 Acadia broke down!!! [mamasquash]
Jul 06, 2011 (7:57 am)
I apologize for the problems you are experiencing with your new vehicle. Please keep me posted when the vehicle has been diagnosed.
Caron, GM Customer Service
Jul 06, 2011 (8:49 am)
I have not seen this posted (maybe I missed it) but if you experience less than desired MPG, check the fuel you are putting in your car. The MPG rating on the stickers are for 100% gasoline, ie, no Ethanol. 5% ethanol content in gas would relate to ~5% decrease in MPG. If your gas has 10% Ethanol, that could drop you MPG by 10%.
E85 drops MPG up to 30%.
#1186 of 2162 Re: Issues so far? [sthcr]
Jul 07, 2011 (6:04 am)
The best fuel economy possible is the direct result of proper maintenance and good driving habits. Listed below are GM's recommendations to achieve the best mileage possible. The first group are things to consider for your vehicle, while the second are tips relating to your driving habits.
One of the major contributors to poor fuel economy are under inflated tires. Tires low with pressure create drag that the vehicle’s powertrain must overcome, wasting dollars in fuel. Always keep your tires inflated to the proper pressure as shown on the vehicle placard. This not only serves to increase gas mileage but cuts down on tire wear, further decreasing your costs per mile.
A vehicle that has a dirty air filter can’t efficiently draw air into the engine. This restriction forces the engine to expend energy to "breathe" wasting fuel in the process. Change recommendations are found in your vehicle Owner’s Manual.
Always use the proper viscosity oil in your engine. Oil that has a higher than required viscosity will create more drag on the internal components of the engine causing more work for it, especially when cold. Each Owner’s Manual contains information on the proper type of oil for your vehicle. Look for the "starburst" symbol on the front of the bottle, and the SM rating on the API circle on the back label. If you are in doubt, stop by your dealer for an oil change, and any other services required. Most current GM vehicles are equipped with oil life monitors to further assist on the "when" to change your oil. (Aveo/Wave/Optra/Epica currently do not have oil life monitors).
Note: GM Vehicles DO NOT require additional engine oil additives. Some additives may cause harmful effects to the internal seals and additionally void the terms of your vehicles New Car Warranty.
Purchasing higher than required octane fuel is a waste of money. Using higher octane fuels in a vehicle that only required regular unleaded fuel will neither increase performance nor improve gas mileage. In all cases refer to your owner’s manual and ONLY use the octane rated fuel recommended for your vehicle.
Even though current GM vehicles have 100,000 mi (160,000 km) service intervals for spark plugs if your vehicle is at that point in its life, have the spark plugs changed to assure proper running and continued efficient, trouble free operation.
Avoid quick/full throttle acceleration from a standstill in town and high cruising speeds on the interstates. While the optimum MPG for highway cruising speed varies from vehicle to vehicle, faster is almost always worse. If your vehicle is equipped with a Driver Information Center that displays Instant Fuel Economy, select that readout and vary your cruising speed while on the highway. The display will change continuously with uphill and downhill sections but you should quickly be able to identify on level ground the speed range that your vehicle does the best in. Avoid leaving unnecessary items in your trunk. It takes power to move increased weight and that means more gasoline consumption and reduced performance. While the change may be slight, multiplied by thousands of miles, it all adds up. Your vehicle uses much more fuel when the engine is cold. This is especially true in the winter months when the engine will take the longest to warm up. Combine errands or trips so that the vehicle only needs to warm up once to encompass many different stops.
Caron, GM Customer Service