Last post on May 21, 2013 at 6:57 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1126 of 2081 Re: 2008 GMC Acadia leaking sunroof - water - moldy smelling [2008slt2acadia]
May 23, 2011 (9:02 am)
Thank you sending the VIN. I would like to set up a case with GM Customer Assistance. In order to set up the case I will need your complete contact information (including full name, mailing address and phone number), current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Caron, GM Customer Service
#1127 of 2081 Acadia A/C & Wheel Bearing
May 24, 2011 (4:42 pm)
My 2010 Acadia only has 18k miles and is in the shop for the second time because the AC makes a grinding noise and looses cool air. (A "common issue with this model" according to the dealership mechanic). I live in AZ, so this is clearly an major problem. In addition, it's riding really rough lately (feels like I'm driving on a grated road) and they say there might be a problem with the wheel bearings. Wow - I paid $40k for a new car so it wouldn't be in the shop! Now I'm driving a Chevy HHR (rental) and wondering if buying American wasn't a huge mistake. I love my Acadia - if it would only run correctly!
#1128 of 2081 Re: Acadia A/C & Wheel Bearing [m0mzilla]
May 25, 2011 (7:34 am)
I apologize for the problems you are experiencing with your new vehicle. Please keep us posted when the issues have been taken care of. If you have any questions or concerns please feel free to contact us directly.
Caron, GM Customer Service
#1129 of 2081 Re: Acadia A/C & Wheel Bearing [gmcustsvc]
May 26, 2011 (4:50 pm)
Thanks, Caron. So, one overnight rental while my GMC is in the shop has turned into 3 nights/4 days! I do appreciate that the crew at the dealership is working diligently to solve my problem, but I must say I don't love paying a hefty car payment to drive around a dingy rental for a week. Makes me think why I bother paying for a pricey car in the first place.
The diagnosis is something about my front wheel hub assembly and a leak in my A/C coil, which requires removing my entire dash. Again, the problem is being addressed and hopefully corrected at no cost due to warrantee coverage. However, I must admit, I expected more from my new car and am certainly worried about what to expect in the future. I don't have a lot of faith that I'll be driving this car for the long haul. Sigh.
#1130 of 2081 Acadia A/C & Wheel Bearing
May 27, 2011 (1:39 pm)
STILL don't have my car back! It's Friday afternoon - Memorial Weekend and they're "hoping" they can get it to me late this afternoon. Completely unacceptable that I paid over $40k for a car and I can't take it for a Memorial Weekend roadtrip. I'm trapped at home and worse, I'm having to work LATE in order to stay in the area to get my car. I live on the other side of town and would otherwise have to drive back here in Friday rush hour traffic. This is beyond inconvienent and, so far, no one has gone out of their way at the dealership to apologize.
I think the easiest fix would have been to provide me with a loaner/rental car that was the equivalent of my car. Instead, I was given a stripped down little HHR and there seems to be little concern on what my vehicle needs might be in the meantime. Third row seating? Nope. Satelite radio? Navigation? Rearview camera? Nope. Seems like the simple gesture of putting me in a comperable vehicle (or even an upgrade) would have gone a long way in appeasing me as a customer. But instead - I'm treated like I should be lucky that they're fixing my car's problem. #Fail
#1131 of 2081 Transmission
May 29, 2011 (7:32 am)
Well I took my 2008 Acadia SLT2 into the dealership 2 weeks ago and complained that the transmission felt like it was slipping gears. Two hours later they informed me nothing was wrong. Well just 30 minutes ago, on the way home from church of all places, the tranmission went from 6th gear to 2nd gear, on the highway, then jumped up to 4th and the engine light came on. After pulling over, turning off the vehicle and then restarting it, I discovered that the reverse gear no longer existed. I was able to slowly creep home with my 2 year old in the back with only 2 or 3 gears. Thankfully church is not far from home.
Thank you GMC for the worst vehicle I have ever purchased. I know people who owned Pintos back in the 70s who had less to complain about. This is the latest in a long list of issues that began to occur just weeks after I purchased this vehicle brand new in '08. I had really hoped the problems were resolved after nearly 3 years but I now see that the problems are too plentiful to ever resolve and I am stuck with a lemon. GMC has knowingly robbed every consumer who purchased this piece of crap.
#1132 of 2081 power steering leaking on 2007 Acadia
May 31, 2011 (9:41 am)
My Acadia only has 40,000 miles on it and the power steering rack and/or pump is leaking. I can't get it in until thursday and it is just sitting there because I don't want to drive it. Isn't this way too soon to have this problem? Is there a recall I'm not aware of?
Also, before my warranty ran out a few months ago I asked them to check the steering because of the noise I was hearing they found nothing wrong. I asked them to check it again and still said nothing is wrong. Now, depending on what they end up replacing I will spend between $1000 and $2000 when it should have been found and fixed months ago.
I've already been through the nightmare of the leaking sunroof which took them weeks to figure out. I'm not looking forward to this nightmare
#1133 of 2081 Re: Car engine shutting off while driving [obyone]
May 31, 2011 (11:54 am)
This time when they cleaned my headliner they didn't use the same product as before. They used a foaming product that doesn't sink into the fabric too deep and it didn't leave a ring. We have a good service department manager. The windshield looks great. They were supposed to have ordered a new part for the driver's door that goes behind the handle. They've taken the panel down so many times that the clip had fracture bends and was sitting loose in it's spot. Well no one knew where this piece was. So the manager ended up taking one off of a new car off the lot. Well for some reason it just floated in the door not sitting right. Then the manager noticed that my door panel didn't look quite right either from being taken off so many times, so he ended up putting an order in for a new door panel for my car. This is the kind of service I like about my dealer ship.
#1134 of 2081 Re: Car engine shutting off while driving [bdtifton]
May 31, 2011 (12:15 pm)
Our buyback was actually started through our service department manager who called the area rep. Since the dealership could not find the source of the problem and agreed that it was a safety issue, they themselves drove the car and it happened to them (the manager actually refused to let anyone drive the car after that and gave us one of theirs to drive). After he called the rep they sent down someone to take one last look at it and he could not find anything except some grounds. My car was torn up in side. So this proved that the problem was unfixable and the car was unsafe. We only drove the car for less then 5monthes. The rep came to talk to us at the dealership and the only thing on their side that could be done is buy it back. We don't have a lemon law. We got lucky with our manager and a great rep. We didn't lose any money on our car. We actually made a little and we were told that normally you'd have to pick from what's on the lot or in your area. We wanted the same vehicle with the same options. They agreed to look out of state for it. They couldn't find it. So our rep let us order a new 2011 which gave us room to add stuff if we wanted and they paid for a rental while we waited which was from June to August. We basically didn't DO anything besides stand firm on what we wanted and knew that it was a safety issue. We had all documentations, and I kept track of all phone calls of who I talked to and what it was about. Good luck!
#1135 of 2081 Re: Acadia A/C & Wheel Bearing [m0mzilla]
May 31, 2011 (1:01 pm)
Thank you for the update. I apologize and understand your frustrations. Please continue to keep me posted when the issue has been taken care of.
Caron, GM Customer Service