Last post on May 21, 2013 at 10:26 AM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Apr 21, 2011 (8:04 am)
I have a 2008 Acadia. This car has been in the shop 4 so many issues including Rack and Pinion twice, faulty a/c/ Brake booster pump, the list goes on an on. I am currently waiting on customer service to tell me that they will cover the current rack and pinion issuies. The car has been in the shop twice previously for this issue. I took it in this week to Sherwood Pontiac GMC and they said GM won't do anything because the car has over 100K miles, nothwithstanding that they replace the rack and pinion 13 months ago. I have notified the NHTS folks about their steering issues. GM has lost me as a customer. I just bought Ford Stock
and I will buy a Ford product and support that purchase.
#1080 of 2080 Re: mewwood [mewwood]
Apr 21, 2011 (8:54 am)
Since you are involved with customer service, could you please send me your case number? I would like to look further into the situation.
Caron, GM Customer Service
#1081 of 2080 Re: Issues so far? [vgraves]
Apr 21, 2011 (11:40 am)
You stated your vehicle has been in the shop 5 times for the same issues. Has the transmission problem been taken care of?
Caron, GM Customer Service
Apr 24, 2011 (8:36 pm)
I have a 2007 GMC Acadia. I love this car! This has been a good vehicle experience overall but of late there has been a strange issue. For a while my 50k car has had a bit of a whine in the steering. I took it to get the oil changed at the dealer and mentioned it and they checked and filled fluids and it seemed to go away. Lately though, both me and my wife while driving the car had the steering completely lock up pulling out of our alley. Very dangerous. It's always in the same position, car is cold, coming over a bump out of the alley onto the main road. There seems to be many steering related problems here with these cars. Any thoughts? There also seems to be a monitor here with GM. I'm planning on getting my car in maybe Tuesday to be checked out. After many years of mot having any GM's, my wife and I have bought 4 in the past 4 years. Should I be concerned?
#1083 of 2080 2011 Acadia Power Steering
Apr 25, 2011 (3:55 am)
I wish I'd found this Forum before I made my purchase. After being a Ford owner for 17 years (with no complaints) I bought a GMC 2011 Acadia on 04/12/11 and less than two weeks later the power steering quit. Wasn't even quite sure what happened and it was Easter Sunday so I couldn't call the dealership. Tried calling OnStar and they said the diagnostics report showed nothing. Needless to say I am very displeased and leery about this vehicle - right out of the gate something fairly significant occurs? I was making a left hand turn when it quit and was extremely fortunate there was no oncoming traffic. It is being brought back to the dealership today.
#1084 of 2080 Re: GMC 2007 Acadia having problems [gmcustsvc]
Apr 25, 2011 (9:10 am)
Thank you for the reply... Well here is another one to add to my case..
As I was driving in the rain Saturday morning with my children and grand daughter in my Acadia, besides the usual sound of squeaking belts which I had the dealer look at a long time ago and told me there was nothing wrong with the belts.
I went to follow the curve and my steering locked up for about 3-5 seconds almost causing me to go off the road into the ditch... NOT A HAPPY PERSON was I... I was actually scared to even drive it after that but was on the highway and didn't want to stop on the side of the road with the kids.
Things keep getting worse and worse with this vehicle, everytime I start it now, it sounds like it doesnt want too.
Please tell me GMC is this all related to the timing chains?? If so and I do fix this vehicle speinding $2800.00 are you going to promise me it will run like it did when I first got my Acadia??? Just wondering since the district rep told me the old codes stored in my car where electrical problems, but now they are not.
Thanks for your time
#1085 of 2080 Re: GMC 2007 Acadia having problems [rbahnsen]
Apr 25, 2011 (1:36 pm)
I had the same exact steering problems with my 07 Acadia: infrequent whining noises, stiff wheel etc. I took it in about 4 times and got no answer (couldn't re-create it, added power steering fluid etc). Then came the day it locked up, with loud squeaking belt noises. I went ballastic with the dealership, after 2 hours of driving 2 miles an hour on the backroads of Atlanta, got it to the dealership. They said they thought GM had found the problem: because of all the rain, water was getting up the wheel wells onto the steering column. They installed wheel well covers. Two weeks later it happened again; same situation, pulling into rush hour traffic.
It stayed at the dealership for two weeks, us and them in a Mexican standoff. The time period had lapsed for the lemon law and this was a lease. They said it would probably take a year to settle and by then the lease would be up, and I would still have no car that was drivable, and as GM had not identified this as a recall, it would not be easy to win. This was also when GM bankrupted.
So, we bit the bullet, broke the lease and bought a Terrain. I love it. Had it two years and have had no problems at all. Pretty good for first year model. Have been reading these posts since giving back my Acadia. Doesn't look like much has changes
#1086 of 2080 Re: GMC 2007 Acadia having problems [stillgmloyal]
Apr 25, 2011 (2:38 pm)
So, we bit the bullet, broke the lease and bought a Terrain.
So did GM assist you financially with breaking the lease? Most of their leases were through GMAC. The cost of breaking a lease is usually the cost to pay the lease over it's normal term.
#1087 of 2080 Re: Steering issues [voxampguy]
Apr 25, 2011 (8:36 pm)
Vox. I have a 2008 with 33K miles. In January I had the power steering pump and the rack and pinion replaced. There is a Service bulletin on the pump. Mine was low on fluid as well. It had been whining and when I took it in for an oil change I asked them to check it. They found a leak at the pump and both boots on the rack and pinion had split open. I'd ask them about the TSB out on the pump.
#1088 of 2080 Re: GMC 2007 Acadia having problems [rbahnsen]
Apr 26, 2011 (2:12 pm)
I apologize for the issues you are having. I did look over the case and seen that you did mention this to the agent. Everything has been documented. I will keep an eye on the status of the case as well.
Caron, GM Customer Service