Last post on May 23, 2013 at 12:54 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1041 of 2091 Re: Car engine shutting off while driving [cdarja]
Mar 24, 2011 (8:31 am)
My acadia has shut down while driving three times. I have called GMC about it and they have been great dealing with me on the phone. They have suggested I take my car in for inspection and investigation as to why. Unfortunately it's a phantom thing. There is no trace of what has happened. You'd think the computer would show something. Nothing.
When we first took my car in for investigation, they put a "Flight Recorder" in my car. What this does is, it records all the information the car gives while driving. If in case it shut down, then it would record it. Unfortunately, it didn't shut down. This made me feel like an idiot.
While driving on the freeway (highway) to the airport my car shut down and steering was tough and I had to pull on the side of the highway. Mind you I have two little kids in the back and thankfully the car starts up again after I'm able to safely park it.
If I were to pull out into the street and my car decides to stall and another car or Semi truck comes along, we'd probably be hit pretty bad or be killed. THIS IS A BIG ISSUE. If by chance we get into an accident caused by this stall there is NOTHING that shows it was the cars stalling. My car is also a 2008 and I've only had it for 3 years. The dealership and GMC have been great on the phone and in person to deal with, BUT the problem still lies there and I'm hoping something happens to fix it or possibly change everything in the car. Otherwise I'll have to get another car that I can't afford and I've almost paid off my car.
#1042 of 2091 Re: 2011 GMC Acadia - Blue and black smoke on start ups [bhoppyk]
Mar 24, 2011 (9:09 am)
Have your concerns been addressed and resolved?
GM Customer Service
#1044 of 2091 Re: 2011 GMC Acadia - Blue and black smoke on start ups [melissats]
Mar 25, 2011 (6:27 am)
I'm sorry to hear about the concerns you're having with your Acadia. Please feel free to message me your VIN, mileage, involved dealer and contact information so I can look into this further for you.
GM Customer Service
#1045 of 2091 Re: Worst Gas Mileage ever [hdore]
Mar 25, 2011 (8:33 am)
I can understand your frustrations, but I am glad to here that you are working with your local dealership to resolve the issue. Please feel free to keep me informed on any new developments with the fix. Thank you in advance.
Tricia, GM Customer Service.
#1046 of 2091 Timing chain issues - get it together GMC
Mar 25, 2011 (11:30 pm)
I am now a proud owner of a Honda Pilot...I sent my lemon of a 2009 GMC Acadia on to be fixed and resold... I AM DONE WITH GMC.
I had dealt with this issue over 2 months...with no resolution.
1st visit: check engine light on - first dealer said, "oh...false call" and cleared the notification.
2nd visit: check engine light on - 2nd dealer said, "oh...don't know what this light is about...must call Detroit...here is a loaner car for the weekend.." Come back on Monday to tell me that it is a timing chain issue...but they were not certified to deal with it. Informed that when light comes on again - take it to dealer #3.
3rd visit: less than one week later - check engine light on again: Dealer 3 says, "GMC requires fuel injection service fist...then wait until check engine light comes on again...then we can fix the REAL timing chain problem."
4th visit: 2 weeks later - check engine light on again. Dealer 3 works on it for 3 days - pulls engine and replaces 3 timing chains. Pick it up.
5th visit: Less than 2 1/2 miles from the dealer - the check engine light comes on again. Take it back immediately. Informed that it was just a false sensor. Adjusted.
Engine stalled on the way out from 5th visit. Ugh.
Day after 5th visit - check engine light is on again. Same day - traded car in for a Honda Pilot.
2 days - happy with Honda Pilot. Receive letter from GMC.
"Oh...btw...we have some timing chain issues that appear to be caused by certain driving conditions and going too long between oil changes...so bring your vehicle in and we will 1) modify the sensor (that you have a problem with your timing chain to not come on any more); and 2) tell your vehicle to change your oil more often."
I never went longer than 5,000 miles between oil changes. Used the recommended synthetic blend oil. I rode mostly highway miles - flat. Never towed with the vehicle. Seriously...WHAT driving conditions. GMC - you have a problem with this engine. Fess up and fix it already!!!
#1047 of 2091 Over Heating Engine
Mar 29, 2011 (5:20 am)
I have a 2010 Acadia and have been experiencing problems with the engine over-heating. I live in Houston and that means heat and traffic. What we have found is that, when driving in rush hour traffic during warm months (which is most months in Houston), the engine temp starts to rise until reaching 3/4 on the gauge (I believe that's 235 degrees). At that point, the cooling component of the air conditioner stops but the fan keeps blowing. Once the engine returns closer to normal (210 degrees), the air conditioning restarts.
The service personnel have been long on politeness but short on solutions. This is kind of a deal breaker in Houston as you arrive at your destination drenched in sweat. Has anyone experience similar problems?
Mar 29, 2011 (5:36 am)
I have a 2007 FWD Acadia. I had the Transmission oil changed at ~50K miles. My transmission just failed at 93,000 miles and had it towed to the dealer. It flat out fell apart and was in pieces when the dealer took it apart.
Although GMC replaced this under warranty, this is the first transmission I have had in a car I have used for businees since 1974 that has failed. I think the next think to go is the steering wheel pump as it is whining very loudly. I know that the power steering has been an issue from the very beginning an it is a shame that GMC has not offered a Warranty fix. The dealer says that there is nothing he can do about the whining and I have to just wait until it fails and have is replaced at my cost.
I am looking at new vehicles and looking at a 2011 or waiting until 2012 Acadia's come out scares me. I like everthing about the vehicle but I just get the sense that GMC does not want to spead R&D money to make it a better vehicle.
#1049 of 2091 Re: Transmission [safety9285]
Mar 29, 2011 (6:55 pm)
All dealer repairs under warranty enter a central database for tracking. If there is a significant number of related issues a fix will be worked on and a TSB issued. Whether your issues reach national proportions or not determines whether GM will work on a fix.
The dealer has the option of replacing your pump whether it be goodwill in trying to keep your future business. As to whether GM will warrant the part that is another question. Do you use the dealer service department for maintenance such as changing oil, rotating tires, etc.? If not, I wouldn't expect much help from them.
#1050 of 2091 Re: Transmission [obyone]
Mar 29, 2011 (11:43 pm)
Manufacturers also keep track of specific dealer's warranty claims. Too many claims and the dealer could be reprimanded. Years ago I had a brand new Dodge Caravan. When I declerated coming off the highway, the transmission made a loud whining noise. I complained to the dealer and I got nowhere with my usual service advisor. One day, I bring the van in for an oil change and I'm dealing with a new service advisor and mention the transmission. He says let's take it for a ride. We drive it on the highway, hear the noise and he says the transfer gears need to be replaced. I got the vehicle fixed under warranty because of him. Next time I'm in for service, I'm looking for him to thank him and I find out that he had been fired. Turns out he was putting through too many claims. On the one hand, I felt bad about it because he may have lost his job because of my claim. On the other hand, I just couldn't take hearing that whining noise anymore.