Last post on Aug 25, 2013 at 2:23 PM
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Toyota Sienna, Auto Body, Van
#93 of 128 2008 Toyota Sienna xle awd leak
Oct 11, 2011 (12:12 pm)
My husband and I purchased a certified 2008 Toyota Sienna XLE AWD in April 2011. About two weeks ago we noticed that under the third row seat the rug was wet. We contacted Toyota directly and was given a claim number and a case manager. The case manager instructed us to bring the car back to the dealer. The dealer couldn't find a leak so they hired another company that specializes in leaky cars. Today they found the leak. The water was coming from under the car in two areas and also through the 3rd backup light area. They are washing the rug but we did request a new rug. Waiting to see what happens. When we brought the car in for water problem we mentioned about the recall and they said that since this was an XLE it wasn't included in the recall because we don't have a spare tire well. This just show how wrong they can be.
#94 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [fibber2]
Oct 11, 2011 (12:19 pm)
Wow corporate Toyota never even gave me a case manager. They gave me a claim number and then I never heard anything until I called them back 2 weeks later - and they just told me to call the dealer. Unhappy Toyota owner!!!
#95 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [yinzermama]
Oct 11, 2011 (12:50 pm)
Try getting a case manager assigned to you. Our case manager calls me every week to see how things are going. I forgot to mention that the reason we don't have a spare wheel well is because we have the no flat tire on the car.
#96 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [brandybrindy]
Oct 11, 2011 (1:02 pm)
I am not even sure what I would be pushing for at this point. I'm out over $200 trying to get answers, for something that should have been corrected under warranty - it seems like small potatoes, and yet... it's still $200 I shouldn't have had to spend, you know? Plus all the aggrivation and time with out a car etc.
#97 of 128 Re: 2008 Toyota Sienna xle awd leak [brandybrindy]
Oct 11, 2011 (5:30 pm)
I think you misunderstood some of what the dealership said to you. Because you have an AWD van, you don't have a spare tire. There was a recall for a cabling system & hoist corrosion problem that some thought was related to how water might get into the interior. That hoist apparatus mounts under the right hand second row seat - but only on FWD models.
#98 of 128 Re: 2008 Toyota Sienna xle awd leak [fibber2]
Oct 11, 2011 (6:14 pm)
Who do you think misunderstands? Me (the original poster) or the guy who just said he has AWD? My van is not AWD, I have a spare tire. I have paper work stating the faulty floor seals caused the leak - they fixed the floor seals, they replaced the carpet, the leak continued.
In the end the leak was so obvious I don't know how they missed it. I feel stupid because I didn't check but I had no idea how to even get the carpet out and I am not a mechanic so at least I have that to go on.
(editing to say clearly the floor seal issue did not cause the leak, so the paper work is wrong, but I have it! the dealership actually claimed this, this is not a misunderstanding on my part)
#99 of 128 Re: 2008 Toyota Sienna xle awd leak [yinzermama]
Oct 12, 2011 (6:54 am)
Reread my post. It clearly says "Replying to: Brandybrindy"
and they said that since this was an XLE it wasn't included in the recall because we don't have a spare tire well. This just show how wrong they can be.
Unless you changed your name, you are yelling at the wrong guy. You might look back a few posts and remember that I provided you with a lot of information early on. I'm once again trying to help someone else out who doesn't thoroughly understand the situation, or what they are being told.
#100 of 128 Re: 2008 Toyota Sienna xle awd leak [fibber2]
Oct 12, 2011 (8:40 am)
I'm not yelling, really. Just confused. I apologize.
#101 of 128 Re: 2008 Toyota Sienna xle awd leak [yinzermama]
Oct 12, 2011 (11:03 am)
Accepted! Sorry to hear that you are still having difficulties with the van.
#102 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [yinzermama]
Mar 21, 2012 (8:23 pm)
Check the bottom of your cargo area or front driver/passenger side, esp. after lots of rain if you have a 2011 Sienna van. We have an SE model. After a few consecutive downpours this past month - 3 days of pouring rain, I went to get the stroller out of the trunk. I noticed a few light large spots at the bottom of the rear cargo area. I put my hand down and noticed the area was wet. Strange because we don't store liquids in the back. I told my husband and he checked it out. Turns out the entire trunk/cargo area was soaking wet...right down through the padding underneath the carpet. It took 2-3 entire large paper towel rolls just to barely get the puddles under control and airing out the back. Luckily it was sunny for two days after we discovered the issue. The van started to stink from the mold forming ,and we were panicking since we have kids with allergy and asthma. Mold alert. The metal underneath the carpet padding had started to rust a bit. We just bought the car back in August of 2011. Took the car back to the dealer service center. First diagnosis, they called us next day and told us it would be $1290 because it was our fault one of the back windows latch was not sealed closed. Funny because we didn't even know we had back window latches and even when the service person in charge did a walkabout, no one noticed the window open. Ironic that nothing else was wet too from the top down. Not the back seats, not the strollers and kids knicknacks lying on top of the cargo area. So it's our word against theirs. I asked him if he was absolutely sure. If they had checked out all other posibilities and tested other possible entry points. He said that they were Toyota trained specialists and they were 100% sure. I'd read on some posts that after a few times of the same thing happening to another individual, they finally called in Toyota engineers to come look at it. I asked my service guy if they could do that and again, "ma'am, we ARE the factory trained technicians." After deliberating with my husband, we felt we had no choice but to have whatever needed done to fix the propblem properly to be covered under the warranty. Especially since we have one car and our kids are physically sensitive. After we gave them the go ahead, they were finally able to open up the mess (so before, it was just their best "guess" as to how the water had gotten in. They need our "okay" for the charge to actually open up the car). They tested the back and said it was water tight. Then they asked me if we parked on an incline. We do. About a 30 degree incline tops. Found out the water was actually coming in the through underneath the windshield "gutters" into a channel alongside the sides of the inner frame and flowing back to the cargo area. So guess what, we are covered under warranty. This is the kicker though, service person mentioned that yes, the water leaking in was probably happening for the lifetime of the car. He even told me that there was another same Sienna 2011 that had come in with the SAME issue. It is a design flaw/defect. So how do you fix that? NOW they are bringing the actual factory Toyota guys who will look over the repairs. Someone wrote on this board that they had just drilled holes underneath the car so the water could escape and not reach the back. I DON'T want holes drilled into my new car. And that person still had even worse water leak issues. Have been trying to find out if Toyota will in the least extend my warranty or do something about this car we just bought with a defect built into it. So, if you have a Toyota Sienna 2011 SE, have it tested. It's been two weeks since they've been "holding" our car. Said they are waiting for parts and are waiting for the Toyota factory guys to come oversee this repair. Wondering with the big recalls they have now if they are keeping this under wraps or if people are still unaware of the defect unless they parked like us on incline. I've read various posts where the 2011 Sienna leaked in the front driver and passenger areas which is worse because of the electronics and wiring. I am very concerned the problem will come back after reading some other posts on the web. Toyota has to do something for all of us who have just purchased new vehicles in good faith.