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Toyota Sienna, Auto Body, Van
#87 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [fibber2]
Jun 02, 2011 (5:45 am)
Hey - thank you for answering! This is actually bad news for me as that means I STILL don't know why my car is leaking. So a week after faxing the paper work showing "floor seals replaced during open recall. This should correct water intrusion" as well as the paper work saying I had the van in last summer for a leak and they couldn't find one I got a phone call and the lady said it was not their fault, they can't replace the carpet, I had to call Toyota. Five minutes later they called back and said they would replace the carpet. NO idea why. So the carpet has been replaced. I asked that they be sure the leak is fixed while the carpet was out - and my van no longer smells - but now I wonder what if it WAS another issue? I know for sure the water was coming from underneath. I did not leave a window open. It seems to be OK now but I don't have the 3rd row folded down so any moisture would dry faster if anything was coming in.
So at this point ... I don't know what to do. Maybe I should take it to another dealer and have it tested for leaks???
The lady at my dealership did say these seals have nothing to do with water leaking in but that was NOT what the service people told me. Hence my confusion. I really don't want a mildewy car again - it was SO gross!!!
Maybe I should sell it while it smells good and be rid of it? LOL Only problem is we have an 8 seater and I HATE the redesign of the 8 seater so I would want a used one... which could put me right back where I am.
#88 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [yinzermama]
Jun 03, 2011 (4:34 am)
Glad I could help (a little bit...). I understand your frustration. Leaks can drive you crazy, and can be so difficult to trace.
There are a few plastic plugs in the underbody that lead into the seat well area and into the rear quarter panels. If you look at some of the hitch instructions, they show places where you can route the wiring in from outside. I'd start by making sure they are intact.
Next, when it rains, open up the jack door (right side) and make sure that area is dry. It could be a roof leak that finds it's way down thru the "C" or "D" pillar and into the lower body structure. It is possible to remove the large plastic interior piece on the left side to check that side as well.
You will also find the rear AC unit is in the right wall, and there is a condensation drain hose that runs by the jack holder that could be disconnected or leaking.
Any of these could back up water into the interior.
#89 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [fibber2]
Jun 04, 2011 (4:52 am)
Thank you so much! I will look into those areas. I am inclined to think the AC is not involved because of how this got so much worse over the winter when I was not using the AC but who knows. Those things sound easy enough to look into. I am also going to take it to another Toyota dealer and have them give it a once over just for reassurance. And in the back of my head I still think "sell the car and run!!!!!!" Trying to come up with some answers to this problem it just seems I came up with stories of SO many mystery water leaks in the Sienna. Coming from the spare tire issue which covered such a LONG period of time, it seemed logical to blame that, but maybe, maybe not. I absolutely love the design of this van vs. the captain's chair models (I like how all 3 middle seats are really reasonable seats and can hold a car seat) but I don't like this mystery leak issue.
#90 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [yinzermama]
Jun 04, 2011 (6:02 am)
With just two kids, we've held to the 7 seat models. But hey, that's why they've been smart enough to build both.
As far as selling the van, you really need to weigh out all your other positive experiences with it, plus the $$ hit of a short sale. But agree, replacing the carpet is worthless unless you can find and fix the underlying cause - because it will just come back again.
Please, let us know what you find. This way we all advance our body of knowledge. That's the best way of thanking this board for assisting you!
#91 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [fibber2]
Jun 18, 2011 (7:49 am)
I had the same problem. The rear window on the drivers side had the wrong window seal installed at the factory. Water was leaking around the window onto the floor. Open your rear windows and look at the rubber seal. Mine was drooping and folded under. I hope this helps.
#92 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [wickster72]
Oct 06, 2011 (11:13 am)
Update to say after the carpet was replaced it started leaking again. Called another dealer who referred us to a guy called the water doctor. He found the seal around the back was leaking at the bottom - very common - how did they miss this??? sealed that up and gave a one year guarantee. Month later, water again, starting to smell - he came back, carpet was SOAKED, found one of the plastic plugs (grommets) in the underside of the well area was either poorly sealed or never sealed. This is where the whole leak originated - HOW did the dealership miss this??? So over a year later, having been without my car on something like 5 occasions, having carpet replaced, having the dealership TWICE indicate the leak was in some way my fault - I am back at square one, with mildewed smelly carpet. But I THINK the leak is finally fixed. Now I am trying to decide whether or not it is worth the time and effort to even let the dealership know how big a boo boo they made and why they have lost us as customers. We are just one family but we are a two toyota family.
What a mess!!!
#93 of 128 2008 Toyota Sienna xle awd leak
Oct 11, 2011 (12:12 pm)
My husband and I purchased a certified 2008 Toyota Sienna XLE AWD in April 2011. About two weeks ago we noticed that under the third row seat the rug was wet. We contacted Toyota directly and was given a claim number and a case manager. The case manager instructed us to bring the car back to the dealer. The dealer couldn't find a leak so they hired another company that specializes in leaky cars. Today they found the leak. The water was coming from under the car in two areas and also through the 3rd backup light area. They are washing the rug but we did request a new rug. Waiting to see what happens. When we brought the car in for water problem we mentioned about the recall and they said that since this was an XLE it wasn't included in the recall because we don't have a spare tire well. This just show how wrong they can be.
#94 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [fibber2]
Oct 11, 2011 (12:19 pm)
Wow corporate Toyota never even gave me a case manager. They gave me a claim number and then I never heard anything until I called them back 2 weeks later - and they just told me to call the dealer. Unhappy Toyota owner!!!
#95 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [yinzermama]
Oct 11, 2011 (12:50 pm)
Try getting a case manager assigned to you. Our case manager calls me every week to see how things are going. I forgot to mention that the reason we don't have a spare wheel well is because we have the no flat tire on the car.
#96 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [brandybrindy]
Oct 11, 2011 (1:02 pm)
I am not even sure what I would be pushing for at this point. I'm out over $200 trying to get answers, for something that should have been corrected under warranty - it seems like small potatoes, and yet... it's still $200 I shouldn't have had to spend, you know? Plus all the aggrivation and time with out a car etc.