Last post on Aug 25, 2013 at 2:23 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Auto Body, Van
#118 of 128 Re: update to leaky Sienna [yinzermama]
Oct 03, 2012 (7:22 am)
Well, I learned a few things today about CPO programs. MSX International, a provider of outsourced business solutions for the automotive industry, put out a summary booklet on the state of the industry, giving specifics on each brand’s program.
It does require a vehicle inspection completed by an outside party not affiliated with the dealership. (So exactly how ‘independent’ is that agent??? I was told it was dealership staff, but maybe they consider an independent on retainer that does this daily as one of their own??? Who knows....)
Not all Toyota dealers participate. Participation is currently around 95%.
The fee paid to Toyota is only $450 per vehicle. (Quite a bargain, when you consider the liability the manufacture is assuming.)
Dealer must sign a Participation Agreement – legal T&C’s.
Vehicles can be up to 7 model years old, and up to 85k miles, and have a clean Carfax history.
While each program has their own specific checklist, the generic one published in this report lists “Odors”, “Carpet”, “Weatherstripping”, and “Water Leaks” as points of scrutiny.
Toyota certified over 330,000 vehicles in 2011.
#119 of 128 Re: update to leaky Sienna [fibber2]
Oct 03, 2012 (10:36 am)
Wow. $450. So they made even more profit off this than I thought. I would have thought it would be more like $1000-1500 to slap the certification on.
So it has been confirmed the car was sold still leaking. I don't know who did the actual certification. I know that if you sat inside the car you could go through carwash after cawash and not realize the car was leaking if you didn't know where to look. They could have passed this car on to another party and casually said hey look it over - and the 3rd party might not have caught it if they weren't told to look for it. There was some discoloration to the carpet and some smelliness to the pad but it wasn't too bad as mostly we kept it pulled back to keep from getting wet with a cloth diaper in the well to catch the leak (this was the 2nd carpet). They could have cleaned the carpet first then sent it to the 3rd party, who knows.
The dealership stands behind their right to refuse to sell a car to any person they choose, and insists that this (not selling my car back to me) was done to protect me - they also say the car was sold leaking due to a "miscommunication."
I'm usually pretty good - possibly to the point of being overly lenient - about giving people the benefit of the doubt but it is hard not to see this whole thing as entirely profit motivated. Even if you want to argue that the service records don't make the issue too clear - they are kind of cryptic, and I had the car to independant places that would't report it the same as well - I have emails with the dealership mentioning the leak when the car first went up for sale, predating the sale to the new owner by over a week. I don't understand how they can get back to me with a straight face and tell me the car didn't leak. That would be one heck of a thing for me to have been imagining for the last 2 years. Lousy, lousy experience all around. It's all well and good to say the warranty will protect the new owner but what if the problem ultimately can't be fixed or what if the new owner doesn't discover it until the warranty is up? Garage-kept, that could very well have happened.
And this dealership is HUGE. How often does this happen?
#120 of 128 Re: update to leaky Sienna [yinzermama]
Oct 04, 2012 (7:27 pm)
At only $450 per vehicle, I was surprised too. It seems that the company takes on a big burden for under $500. Perhaps there is also some fee associated with being a CPO dealer? Or maybe Toyota feels that this boosts used car values and lease residuals to an extent that the fee collected and liability is inconsequential to the grand plan.
#121 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [yinzermama]
Apr 16, 2013 (3:35 am)
I have a 2008 Toyota sienna van that has a Braun mobility package added to it. Problem started last fall-- apparently water had leaked into the van, gotten under floorboards and was standing in junction boxes that contain wiring for handicap ramp. After spending $5000 for repairs-- and thinking water got in thru the sunroof - it happened again! It had been sitting in the driveway during a storm-- mechanic cleaned out water , checked sunroof drains and window seals and couldn't find leak. Noticed water standing in floorboard again yesterday! It has been in the garage, no rain exposure! The last time it was driven was 4 days ago and I did have the AC on full blast! Please help! I'm at my wits end! I don't even know where to take it since the Braun mechanic couldn't find the leak!
#122 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [paintgirl2]
Apr 16, 2013 (9:31 am)
I am the person who purchased the 08 Sienna that this original thread was posted about. The leak was fixed by removing the roof rack and sealing between two body panels on the roof that meet up under the roof rack. Apparently there was a crack between the panels, which is where the water was coming in.
#123 of 128 '08 XLE water in cargo hold
Jul 20, 2013 (4:41 pm)
My '08 XLE is taking on water in the cargo hold. I'm not sure how long this has been going on, we noticed it for the first time in May after a terrible storm and thought maybe it was a fluke, but it has happened since then and I suspect from the rust spots on the carpet & funky smell that its been going on for a while and I just didn't notice (blamed the funky smell on my kids).
It takes on water when I drive thru standing water (not floods, just your typical large puddles during rainy weather)--it seems to be coming in on the right passenger side. Any suggestions?
Jul 20, 2013 (6:37 pm)
So scratch that last message. Pulled up the carpet in the cargo hold (the mold smell was overwhelming) and had the husband put a hose to the passenger rear roof rack connector. Within two minutes I was standing in a puddle.
Any idea what this costs to fix? I emailed Toyota Corporate & will call my dealer Monday--if this is a known defect (and it seems to be) why should I pay for the fix?
#125 of 128 Re: Figured it out [queenbea1]
Jul 22, 2013 (5:15 pm)
Assuming the roof panel hasn't actually rusted out, the solution will probably be a liberal dose of silicon sealer. If you end up doing it yourself, look for the expensive stuff that says low acid, safe for metals. So sealers liberate so much acetic acid as they cure that they can cause more problems down the road.
#126 of 128 Re: Figured it out [fibber2]
Jul 23, 2013 (8:20 pm)
Thanks! I took it to the dealer today. It wasn't the roof rack, it was the weather stripping. $280 repair--my first. Much cheaper than a new car.
#127 of 128 Re: Figured it out [queenbea1]
Jul 25, 2013 (4:12 am)
Unfortunately now you have to address the moldy carpet!