Last post on Aug 25, 2013 at 2:23 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Auto Body, Van
#104 of 128 Re: update to leaky Sienna [yinzermama]
Sep 18, 2012 (8:16 am)
Oh no. I've got a sick feeling in the pit of my stomach as I read through your final post. We just bought a used 2008 Certified Toyota Sienna (8 passenger) on August 24 in Mars, PA from Baierl Toyota.
It sounds like this may be the van you had so many problems with. What color was your van? Do you remember about how many miles it had on it when you traded it in?
We haven't had leakage issues yet, but keep it in a garage and have only been driving it for a few weeks.
I am hoping it's not the same van, but it seems like it probably is:(
#105 of 128 Re: update to leaky Sienna [kimberlyorchid]
Sep 18, 2012 (12:00 pm)
#106 of 128 Re: update to leaky Sienna [kimberlyorchid]
Sep 18, 2012 (12:07 pm)
Not sure if my answer posted - 39k. but i forgot to mention it was blue.
do you have the 3rd row up or stowed?
and yes it was baierl.
#107 of 128 Re: update to leaky Sienna [yinzermama]
Sep 19, 2012 (8:10 am)
It is definitely the same van. Right now we have 2/3 of the third row stowed and 1/3 up for my son to sit (I keep the other 2 kids in the second row so everyone has their own space-ha, ha!).
You mentioned having some information regarding your experiences with Toyota and with the dealers in trying to solve your water problem. Any information you can offer regarding this vehicle and your experience would be greatly appreciated.
Thank you for posting what your experience was and also what you knew about it being certified and resold. It was pure chance that I came across your post. I'm lucky I did. We did buy the full bumper to bumper warranty, though I don't know if it will apply to this problem.
#108 of 128 Re: update to leaky Sienna [kimberlyorchid]
Sep 18, 2012 (1:00 pm)
I emailed you - just letting you know.
#110 of 128 Re: update to leaky Sienna [kirstie_h]
Sep 20, 2012 (7:08 am)
Yes, I have. I have also in the last week or so learned that responding to negative reviews as if you are concerned or looking in to the matter is suggested as a means of turning a negative review into a positive, a la reputation-saving websites. Bob Bairel has not gotten back to me despite having contacted him in both writing and via phone (both before hearing from Kimberly). Waiting to see if this car still leaks at which point we will have more information.
It's possible they fixed it and only told me there was no leak in the hopes that I would go away - but it doesn't make a lot of sense if that's the case. All I am going on is what they told me (and which I have in writing so to the best of my knowledge is true)
I have also reviewed them at dealerrater - which caused a statistically questionable number of positive reviews to come flooding in shortly thereafter. Could be coincidence... or maybe not.
#111 of 128 Re: update to leaky Sienna [yinzermama]
by Kirstie@Edmunds HOST
Sep 20, 2012 (2:28 pm)
Well, you did a great job of following up on the comment left by the dealership, indicating that their comment was potentially just for show, since they won't respond to you personally.
While I have no insight into those specific reviews on dealerrater.com, other reviews that we have seen published there have not been accepted here, so we know that their standards for acceptable reviews are, um... different than ours. They may be bogus, or maybe they asked a bunch of satisfied customers to post reviews there to help "bury" your review.
In any case, thanks for taking the time to review them and follow-up with comment on our site. We have seen some issues resolved, and reviews updated, as a result of genuine efforts on the part of dealerships to communicate with dissatisfied customers, and I'm sorry that your situation has not been one of those... yet!
#112 of 128 Re: update to leaky Sienna [kirstie_h]
Sep 20, 2012 (5:32 pm)
i'm actually a little embarrassed that my comment was rather flippant and sarcastic but i can't edit it. :-/
as for the other reviews, I suspect it is a little of this, a little of that. some of them are flat out made up - too few details, too many praises. some are real, but why do they happen to appear now? and at least one I suspect is the same story being posted twice.
#113 of 128 Re: update to leaky Sienna [kimberlyorchid]
Sep 20, 2012 (6:20 pm)
Before I purchased my Certified van last year I went over to the service department and requested a full data-dump. All repair orders, a short commentary on outcome, and the charges back to Toyota national for warranty reimbursement are available for the download. You just have to ask!
Now I have to say, my 35 month old van with a mere 20,053 miles and in seemingly cherry condition had not lead an exemplary early life. Poor thing must have been built on a Monday. And third shift at that. At first I was taken aback by the issues, but after reading it over in detail and then spending a full hour (at least a half hour of it under the van) going over the vehicle again in excruciating detail, I decided to move on to the closing. We've doubled the mileage, and so far, so good. Fingers crossed....
Net is that I went into it with my eyes wide open. I know they might have hoodwinked you, but you can still have the last laugh with data in hand proving they lied.