Last post on Aug 25, 2013 at 2:23 PM
You are in the Toyota Sienna
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Toyota Sienna, Auto Body, Van
#102 of 128 Re: Water leaks and floor seals recall issue on 2008 Sienna [yinzermama]
Mar 21, 2012 (8:23 pm)
Check the bottom of your cargo area or front driver/passenger side, esp. after lots of rain if you have a 2011 Sienna van. We have an SE model. After a few consecutive downpours this past month - 3 days of pouring rain, I went to get the stroller out of the trunk. I noticed a few light large spots at the bottom of the rear cargo area. I put my hand down and noticed the area was wet. Strange because we don't store liquids in the back. I told my husband and he checked it out. Turns out the entire trunk/cargo area was soaking wet...right down through the padding underneath the carpet. It took 2-3 entire large paper towel rolls just to barely get the puddles under control and airing out the back. Luckily it was sunny for two days after we discovered the issue. The van started to stink from the mold forming ,and we were panicking since we have kids with allergy and asthma. Mold alert. The metal underneath the carpet padding had started to rust a bit. We just bought the car back in August of 2011. Took the car back to the dealer service center. First diagnosis, they called us next day and told us it would be $1290 because it was our fault one of the back windows latch was not sealed closed. Funny because we didn't even know we had back window latches and even when the service person in charge did a walkabout, no one noticed the window open. Ironic that nothing else was wet too from the top down. Not the back seats, not the strollers and kids knicknacks lying on top of the cargo area. So it's our word against theirs. I asked him if he was absolutely sure. If they had checked out all other posibilities and tested other possible entry points. He said that they were Toyota trained specialists and they were 100% sure. I'd read on some posts that after a few times of the same thing happening to another individual, they finally called in Toyota engineers to come look at it. I asked my service guy if they could do that and again, "ma'am, we ARE the factory trained technicians." After deliberating with my husband, we felt we had no choice but to have whatever needed done to fix the propblem properly to be covered under the warranty. Especially since we have one car and our kids are physically sensitive. After we gave them the go ahead, they were finally able to open up the mess (so before, it was just their best "guess" as to how the water had gotten in. They need our "okay" for the charge to actually open up the car). They tested the back and said it was water tight. Then they asked me if we parked on an incline. We do. About a 30 degree incline tops. Found out the water was actually coming in the through underneath the windshield "gutters" into a channel alongside the sides of the inner frame and flowing back to the cargo area. So guess what, we are covered under warranty. This is the kicker though, service person mentioned that yes, the water leaking in was probably happening for the lifetime of the car. He even told me that there was another same Sienna 2011 that had come in with the SAME issue. It is a design flaw/defect. So how do you fix that? NOW they are bringing the actual factory Toyota guys who will look over the repairs. Someone wrote on this board that they had just drilled holes underneath the car so the water could escape and not reach the back. I DON'T want holes drilled into my new car. And that person still had even worse water leak issues. Have been trying to find out if Toyota will in the least extend my warranty or do something about this car we just bought with a defect built into it. So, if you have a Toyota Sienna 2011 SE, have it tested. It's been two weeks since they've been "holding" our car. Said they are waiting for parts and are waiting for the Toyota factory guys to come oversee this repair. Wondering with the big recalls they have now if they are keeping this under wraps or if people are still unaware of the defect unless they parked like us on incline. I've read various posts where the 2011 Sienna leaked in the front driver and passenger areas which is worse because of the electronics and wiring. I am very concerned the problem will come back after reading some other posts on the web. Toyota has to do something for all of us who have just purchased new vehicles in good faith.
#103 of 128 update to leaky Sienna
Aug 26, 2012 (3:47 pm)
Updating this to say that after many attempts to fix the leak, we took a loss and traded the van in- supposedly to go to auction. Have come to find the dealer sold it as "certified" but without fixing the leak. I have this in writing from the dealer - it's not mere speculation. Actually told me there never was a leak! We had cases open with corporate over this leak. Van was definitely leaking. Should someone who bought a used 2008 Sienna near Pittsburgh PA on August 24th, 2012 come to find it is leaking and want the details - let me know. Not sure how to find them otherwise but on the off chance they find the leak and google leaky Sienna... maybe they will find me. Cannot believe the audacity of car dealerships.
Probably the best design ever for a family minivan - hate the new Siennas, Odyssey is a lukewarm runner up.
#104 of 128 Re: update to leaky Sienna [yinzermama]
Sep 18, 2012 (8:16 am)
Oh no. I've got a sick feeling in the pit of my stomach as I read through your final post. We just bought a used 2008 Certified Toyota Sienna (8 passenger) on August 24 in Mars, PA from Baierl Toyota.
It sounds like this may be the van you had so many problems with. What color was your van? Do you remember about how many miles it had on it when you traded it in?
We haven't had leakage issues yet, but keep it in a garage and have only been driving it for a few weeks.
I am hoping it's not the same van, but it seems like it probably is:(
#105 of 128 Re: update to leaky Sienna [kimberlyorchid]
Sep 18, 2012 (12:00 pm)
#106 of 128 Re: update to leaky Sienna [kimberlyorchid]
Sep 18, 2012 (12:07 pm)
Not sure if my answer posted - 39k. but i forgot to mention it was blue.
do you have the 3rd row up or stowed?
and yes it was baierl.
#107 of 128 Re: update to leaky Sienna [yinzermama]
Sep 19, 2012 (8:10 am)
It is definitely the same van. Right now we have 2/3 of the third row stowed and 1/3 up for my son to sit (I keep the other 2 kids in the second row so everyone has their own space-ha, ha!).
You mentioned having some information regarding your experiences with Toyota and with the dealers in trying to solve your water problem. Any information you can offer regarding this vehicle and your experience would be greatly appreciated.
Thank you for posting what your experience was and also what you knew about it being certified and resold. It was pure chance that I came across your post. I'm lucky I did. We did buy the full bumper to bumper warranty, though I don't know if it will apply to this problem.
#108 of 128 Re: update to leaky Sienna [kimberlyorchid]
Sep 18, 2012 (1:00 pm)
I emailed you - just letting you know.
#110 of 128 Re: update to leaky Sienna [kirstie_h]
Sep 20, 2012 (7:08 am)
Yes, I have. I have also in the last week or so learned that responding to negative reviews as if you are concerned or looking in to the matter is suggested as a means of turning a negative review into a positive, a la reputation-saving websites. Bob Bairel has not gotten back to me despite having contacted him in both writing and via phone (both before hearing from Kimberly). Waiting to see if this car still leaks at which point we will have more information.
It's possible they fixed it and only told me there was no leak in the hopes that I would go away - but it doesn't make a lot of sense if that's the case. All I am going on is what they told me (and which I have in writing so to the best of my knowledge is true)
I have also reviewed them at dealerrater - which caused a statistically questionable number of positive reviews to come flooding in shortly thereafter. Could be coincidence... or maybe not.
#111 of 128 Re: update to leaky Sienna [yinzermama]
by Kirstie@Edmunds HOST
Sep 20, 2012 (2:28 pm)
Well, you did a great job of following up on the comment left by the dealership, indicating that their comment was potentially just for show, since they won't respond to you personally.
While I have no insight into those specific reviews on dealerrater.com, other reviews that we have seen published there have not been accepted here, so we know that their standards for acceptable reviews are, um... different than ours. They may be bogus, or maybe they asked a bunch of satisfied customers to post reviews there to help "bury" your review.
In any case, thanks for taking the time to review them and follow-up with comment on our site. We have seen some issues resolved, and reviews updated, as a result of genuine efforts on the part of dealerships to communicate with dissatisfied customers, and I'm sorry that your situation has not been one of those... yet!