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Sedans Hyundai Genesis Hyundai Genesis Sedan 2009-
5692 messages, Last post on Nov 25, 2009 at 6:02 AM
You are in the Hyundai Genesis Forum. Your Hosts are pat & karens
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A company with no history, experience, or reputation for luxury cars (in the U.S. at least) launches an all-new luxury sedan at a time that is the worst time for selling cars, let alone luxury cars, in many years. Yet that car outsells or at least sells about as many units as established models from brands that specialize in luxury cars. If that is not a success, I don't know what is.
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Replying to: backy (Dec 08, 2008 8:30 am)
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Replying to: allmet33 (Dec 08, 2008 8:38 am) Or more like the fact the Genesis was not the perfect luxury car on Hyundai's first attempt? If "upgrading" customer service means adding leather couches and lab coats, and a silver-plated espresso machine, with commensurate increases in price of the Genesis, I'd just as soon take the relatively utilitarian customer lounge at my neighborhood dealer while retaining its already high level of service.
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Replying to: backy (Dec 08, 2008 10:19 am) Playing devil's advocate...if we weren't in the recesssion we're in...would the sales of those cars be as bad as they are now? Personally, I don't care if the sales of those cars are on the decline, the fact that sales of the Genesis seem to be steady shows something. Or more like the fact the Genesis was not the perfect luxury car on Hyundai's first attempt? As it has been pointed out...the LS wasn't a perfect luxury sedan on the first attempt. If "upgrading" customer service means adding leather couches and lab coats... Personally...I agree with you on this. I don't believe all of that is necessary to have upgraded service. It means more to me to have a service department that is attentive to your needs. One that doesn't act like you're a burden, but the reason why they are there to begin with. One that can provide you with a comfortable (not lavish) waiting area is fine by me. Lab coats...what exactly does a lab coat mean? Dr. Frankenstein wore a lab coat. Sorry...I'd rather talk to the guy whose hands are greasy & oil because he actually works on the cars.  In the end, just don't make me feel like I wasted my time by bringing my car to you. To me...that's great service. I can easily walk down the street to any of the markets or restaurants and get what I want to eat. 
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Replying to: allmet33 (Dec 08, 2008 11:16 am) Exactly. Ever been to a Saturn dealership? Even though the vehicles aren't that expensive and the surroundings are not luxurious, the experience is pleasant. Why? Because the environment is clean and comfortable, and the dealership personnel (sales, service, and administration) are trained to treat customers with respect. It doesn't cost much to provide that kind of service. But Hyundai dealers (and Honda dealers and Toyota dealers and. . .) do not uniformly provide it. Some do quite well--others exemplify the bad old days of the car business. It doesn't help matters that many Hyundai dealerships got their start as adjuncts to used car businesses, and some still function that way. I believe that Hyundai could adopt the Saturn model of customer service and reach customers who might otherwise still be skeptical about the brand's quality. A separate certification program for those wishing to sell the Genesis would be a start. And no, I don't work for Saturn. Or for Hyundai, for that matter. |
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Replying to: stephen987 (Dec 08, 2008 11:24 am) I also own a Saturn and the service department at the dealer I go to offers quite a pleasant experience as well.
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Replying to: allmet33 (Dec 08, 2008 11:30 am) On a not-entirely-unrelated note, two new Hyundai dealerships have sprung up within 30 miles of here, competing with an established one in a somewhat impoverished area. One is owned and operated by a guy who's been operating a failing Mitsubishi dealership here for a couple of years, and the other is an offshoot of a fairly large (if not very reputable) Ford dealership. Neither one appears to have invested much money in either inventory or facilities, and neither appears to offer much competition for the older store, a small but reasonably attractive facility with an iffy reputation.
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Replying to: stephen987 (Dec 08, 2008 12:42 pm) I'm sure Hyundai could find a way to "punish" those dealers that don't live up to standards they could set and reward those that carry out or exceed those standards. However, I don't think it'll be something they would act on unless there was enough consumer complaint in that direction. |
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Replying to: stephen987 (Dec 08, 2008 11:24 am) 
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Replying to: backy (Dec 08, 2008 1:49 pm)
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