- #3807 of 5692
-
Re: Bad experience with the Genesis [allmet33]
by regretful2
-
Nov 29, 2008 (12:39 am)
-
|
|
Replying to: allmet33 (Nov 26, 2008 7:17 am)
I can see now that some of the contributors to this post are actually Hyundai employees whose daily living may depend on people buying their vehicles. It's okay allmet33, we won't hold it against you. Driving my Genesis for 80 miles to pin-point, diagnose and ensure the car was fixed only goes to show that the mechanics had no idea of what they were doing and that they were so big headed that they didn't even bother asking for help from the right people (i.e Hyundai headquarters). Again, it goes to show incompetence, ignorance and obvious disregard for the customer. I never experienced that from my Lexus dealer. I know quite a bit about fixing cars and I can assure you that, with the proper knowledge and tools (computers these days), you do not need to drive a car those many miles to make sure it's fixed.
In any event, I got corporate involved now and they seem to want to do the right thing. They are flying some expert mechanics (unlike the dealer ones) from California Monday to take a look at my car and we'll go from there. Stay tuned...
|
- #3808 of 5692
-
Bad experience with the Genesis [regretful2]
by deeezldoc
-
Nov 29, 2008 (7:29 am)
-
|
|
Replying to: regretful2 (Nov 29, 2008 12:39 am)
Let me give a disclaimer before I get accused of working for Hyundai or a dealer-I am a service manager in a large dealership-it's not Hyundai. My techs are required to check before they start repairs-this problem may have been hard to diagnose. They probably should have asked corporate for help instead of forcing you to do it-this is where they screwed up. Cut the guys some slack-noises and driveability are two of the hardest things to nail down. The techs aren't allowed to just go in an change out parts because they "think" they know what it is-if they order parts and install them they are required to hand a failed part back over to Hundai. No failed part=the dealership and tech don't get paid. You can bet that once the tech is done-they are going to road test the vehicle to make sure all is well. This is where most dealerships get it wrong-they finish the vehicle and park it outside for you to pick up without doing a thorough test to make sure they got it all done. I have owned my 3.8L Genesis since the middle of July and I haven't had a problem. I've also never seen a Genesis on the road here in Arizona besides mine since I bought it-I don't know where all of them are hiding.
Good Luck-they will get your car fixed correctly.
|
- #3809 of 5692
-
Re: Bad experience with the Genesis [regretful2]
by pat HOST
-
Nov 30, 2008 (5:47 am)
-
|
|
Replying to: regretful2 (Nov 29, 2008 12:39 am)
Let's stick to the cars and skip the comments about other posters. The particular poster you mention is a long time member and we have no reason to think he is anything other than a poster here just as you are.
Believe or don't believe whomever you like, but let's talk about the cars instead of each other.
Thanks.
|
- #3810 of 5692
-
Re: Funny! [allmet33]
by chabowski
-
Nov 30, 2008 (7:52 pm)
-
|
|
Replying to: allmet33 (Nov 24, 2008 11:08 am)
Fairly standard industry practice. My brother works for Toyota's technical center in Ann Arbor, MI. They'll buy significantly updated or entirely new models that are direct competitors to Toyota or Lexus models and test drive and then completely disassemble them. Employees, especially engineers, are encouraged to check out these cars over weekend and/or for trips. Until the gas price exploded, Toyota even picked up the gas. Few years ago, we had a family vacation and we had a flotilla of GM and Ford vehicles: Caddies and Lincolns. Much better than renting from Enterprise!
My brother was very impressed with the Genesis.
|
- #3811 of 5692
-
Re: Bad experience with the Genesis [regretful2]
by allmet33
-
Dec 01, 2008 (6:52 am)
-
|
|
Replying to: regretful2 (Nov 29, 2008 12:39 am)
Regretful2, I hope you were able to take your foot out of your mouth long enough to enjoy your Thanksgiving feast. I assure you, I am not a Hyundai employee...if I was, I would have that new Genesis with no problems. At best, I'm a Hyundai fan having owned 3 Hyundai vehicles (with the Azera being my current one). I've experienced, first hand, the progression the automaker has made in terms of quality and dependability starting with their miserable start ('87 Excel 4dr sedan), moving forward to their turning point ('02 Sonata) and then now.
Hmmmmmmmmmmmm...you're right, you can hook up a computer to find out quite a bit about your vehicle, however...nothing can ever replace a good ol road test. Sure, you can think a problem is fixed once you've put the tools down, but you never really know until you put the vehicle back on the road.
At any rate, I'm sorry to hear you're experiencing the problems you are. I hope everything gets taken care of and you are motoring down the road with a smile on your face.
|
- #3812 of 5692
-
Wonder if this will make it into the Genesis!
by allmet33
-
Dec 01, 2008 (10:01 am)
-
|
|
Hyundai & Kia Planning AWD Cars
|
- #3813 of 5692
-
Interesting!!!
by allmet33
-
Dec 01, 2008 (10:02 am)
-
|
|
RKSport Hyundai Genesis Sedan
|
- #3814 of 5692
-
by sergio19
-
Dec 02, 2008 (6:05 am)
-
|
Allmet,
Thanks for sharing...that's really awesome. Hyundai is really moving forward and doesn't look like they are slowing down anytime soon.
|
- #3815 of 5692
-
Re: Interesting!!! [allmet33]
by blnewto
-
Dec 02, 2008 (6:29 am)
-
|
|
Replying to: allmet33 (Dec 01, 2008 10:02 am)
Now that's what I'm talkin' about! Beating BMW to an M7 
|
- #3816 of 5692
-
Re: [sergio19]
by allmet33
-
Dec 02, 2008 (6:32 am)
-
|
|
Replying to: sergio19 (Dec 02, 2008 6:05 am)
I'm just glad to see they aren't resting on their laurels.
|
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Sedans 
