- #3799 of 5692
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Re: Bad experience with the Genesis [chuck1]
by backy
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Nov 26, 2008 (12:44 pm)
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Replying to: chuck1 (Nov 26, 2008 11:48 am)
Then there are those Lexus dealers who sell, say, $8500 Dodge Caravans, like one of my local Lexus dealers is advertising right now.
That would be cool to take the Caravan I purchased at Lexus in for an oil change and be met with a guy in a lab coat. I'm sure I'd get a superior oil change there, because of the lab coat.
Over the years I've actually received the best service on my cars at places that looked like... dumps. But they had some great mechanics working there. They didn't wear lab coats, though.
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- #3800 of 5692
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Re: Bad experience with the Genesis [chuck1]
by allmet33
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Nov 26, 2008 (1:00 pm)
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Replying to: chuck1 (Nov 26, 2008 11:48 am)
No disrespect taken, I take my Azera into a Hyundai dealership and I'm met with a guy that works hard and respects good folk. He listens to every customer to find out what the problem is, takes their key and assures them it will be taken care of. I've even seen him pick up the phone to update a customer of any problems that arise (if there are any). If you choose to wait in the service area, he'll talk sports, politics, cars and various other topics with you to pass time. Does he wear a lab coat...nah.
Like I've said before, there are dealerships that get it and there are plenty that don't. Thankfully, I deal with one that gets it.
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- #3801 of 5692
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Hyundai Owner and Defects
by prosource1
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Nov 26, 2008 (1:08 pm)
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Our family has owned 7 Hyundai's. Quite a few. None of us have had even one defect within the first 90 days of ownership.
I am surprised to hear of problems with a Genesis and an Azera but I suppose it can happen.
I find it tends to happen much more in forum posts than it does in the real world. Whatever that means.
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- #3802 of 5692
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Re: Hyundai Owner and Defects [prosource1]
by joshuag
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Nov 26, 2008 (10:42 pm)
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Replying to: prosource1 (Nov 26, 2008 1:08 pm)
This just happens sometimes with cars. Plus the Genesis is a all new car. They are still getting everything worked out with it. We have had 5 Hyundai's in my family before and this has never happened to us either. My aunt did by a new Kia Sedona and the power sliding doors broke 2 hours after she drove it off the lot. That was almost 2 years ago with no other problems. So this guy with the Genesis with the problem, my aunts van had 20 miles on it when she had her first problem and has not had a problem since.
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- #3803 of 5692
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Hyundai initial quality
by skylab
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Nov 27, 2008 (8:13 am)
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Instead of trading anecdotes, why not look at some data? JD Power recently released their 2008 Initial Quality Study, which tracks owner experiences over the first 90 days with their new cars. As you can see, Hyundai does quite well compared to a lot of other people selling generally far more expensive cars. Doesn't mean your Hyundai won't have a problem, but does indicate that there's nothing much fundamentally wrong with their engineering or quality control. PS: Anyone want a second-hand Range Rover? 
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- #3804 of 5692
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Lab Coat?
by ksmigel
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Nov 28, 2008 (2:38 am)
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If a service rep is wearing a lab coat, they may be taking themselves way too seriously. 
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- #3805 of 5692
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Get a life
by sheltonzz
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Nov 28, 2008 (4:56 pm)
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Some of these comments seem to suggest that you should not be thinking that your Genesis is up there with the more expensive cars that some of the posters must be driving. I think that to suggest that the Genesis is as good makes them feel stupid for paying so much more for the "name". I can easily drive any car I want since my net worth is almost $3million and I did drive both a Lexus and Infiniti before but I think that the Genesis is the equal of both of them. Remeber a Rose by any other name would smell just as sweet!
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- #3806 of 5692
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Re: Update after 8,500 miles [allmet33]
by colegar
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Nov 28, 2008 (5:20 pm)
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Replying to: allmet33 (Nov 25, 2008 10:14 am)
Thanks for pointing out some of the differences (4.6 vs. 3.8). I only drove the 4.6 about four miles, half on freeway, half on city streets. I don't blame you for thinking it is strange that I was not blown away by the 4.6 because I had anticipated a huge difference. Like I said before, that difference was mostly apparent when I really stomped on it, not in normal spirited driving. I have owned some serious performance cars and I do like power! In fact, I bugged the Hyundai dealer for several months before any of the Genesis arrived and promised to take the first black on black V8 that he received. However, my Mercedes lease ran out in July and when he called me to drive the V6, I was pleasantly surprised enough that I decided not to wait several months for the V8. Having said all this about how similar the two versions drive, I too would opt for the 4.6 for the $2,000 difference if I were buying another one today. Not that I think it would be logical ... but who said that you should be logical when buying a luxury car???!
I am on another trip right now and by Sunday I will roll past 11,500 miles on the odometer. I assume that I have about as much seat time in a Genesis as anyone (except for the Korean version). I think it is a great car albeit with a couple of problems that I need them to get worked out (mainly battery drain problems).
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- #3807 of 5692
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Re: Bad experience with the Genesis [allmet33]
by regretful2
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Nov 29, 2008 (12:39 am)
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Replying to: allmet33 (Nov 26, 2008 7:17 am)
I can see now that some of the contributors to this post are actually Hyundai employees whose daily living may depend on people buying their vehicles. It's okay allmet33, we won't hold it against you. Driving my Genesis for 80 miles to pin-point, diagnose and ensure the car was fixed only goes to show that the mechanics had no idea of what they were doing and that they were so big headed that they didn't even bother asking for help from the right people (i.e Hyundai headquarters). Again, it goes to show incompetence, ignorance and obvious disregard for the customer. I never experienced that from my Lexus dealer. I know quite a bit about fixing cars and I can assure you that, with the proper knowledge and tools (computers these days), you do not need to drive a car those many miles to make sure it's fixed.
In any event, I got corporate involved now and they seem to want to do the right thing. They are flying some expert mechanics (unlike the dealer ones) from California Monday to take a look at my car and we'll go from there. Stay tuned...
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- #3808 of 5692
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Bad experience with the Genesis [regretful2]
by deeezldoc
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Nov 29, 2008 (7:29 am)
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Replying to: regretful2 (Nov 29, 2008 12:39 am)
Let me give a disclaimer before I get accused of working for Hyundai or a dealer-I am a service manager in a large dealership-it's not Hyundai. My techs are required to check before they start repairs-this problem may have been hard to diagnose. They probably should have asked corporate for help instead of forcing you to do it-this is where they screwed up. Cut the guys some slack-noises and driveability are two of the hardest things to nail down. The techs aren't allowed to just go in an change out parts because they "think" they know what it is-if they order parts and install them they are required to hand a failed part back over to Hundai. No failed part=the dealership and tech don't get paid. You can bet that once the tech is done-they are going to road test the vehicle to make sure all is well. This is where most dealerships get it wrong-they finish the vehicle and park it outside for you to pick up without doing a thorough test to make sure they got it all done. I have owned my 3.8L Genesis since the middle of July and I haven't had a problem. I've also never seen a Genesis on the road here in Arizona besides mine since I bought it-I don't know where all of them are hiding.
Good Luck-they will get your car fixed correctly.
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