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Sedans Hyundai Genesis Hyundai Genesis Sedan 2009-
5692 messages, Last post on Nov 25, 2009 at 6:02 AM
You are in the Hyundai Genesis Forum. Your Hosts are pat & karens
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I purchased a brand new Hyundai Genesis from HUB Hyundai in the west Houston area last week. After only 4 days of "enjoying" my new vehicle, it developed a couple of problems being the most serious one a rambling noise when starting to move from a complete stop. It progressively got worse to the point where I had to stop driving it and have it towed back to the dealership. After 2 days of testing, the dealer's service advisor tells me that it was a problem with the parking brake that it's housed with the regular brakes and claims it is fixed now. First it is unacceptable that a car with less than 300 miles on it has already experienced such serious defect. To add insult to injury, the dealer kept my car for 2 days, unable to diagnose the problem, and put 80 miles on it "testing" it. That is just shear incompetence or fraud, by using my vehicle for other purposes without my knowledge or authorization. It is inconceivable that a $40,000 + new car may exhibit such low quality, and the dealership such poor judgment. What a far cry from the Lexus dealership where I used to take my previous vehicle (Lexus GS300). My advise to all of you thinking about buying a Genesis with the misconception you are getting a luxury car: stay as far away as possible and save some more to buy a real luxury car. Remember, you are paying more money for the whole package (REAL customer service) and in my opinion is well worth it. I'll never buy a Hyundai again! |
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Replying to: regretful2 (Nov 26, 2008 2:12 am) Crying about the dealership putting 80 miles on your car to test it and make sure it's been fixed...come on now. Would you rather them call you and say it's fixed without any testing? Yeah, I'm sure your hair would be on fire with that one! Personally, with something like that...I'd be upset if I found out a repair like that wasn't road tested. I bet you would have been more upset if they didn't put the 80 miles on it testing it, gave you the keys and as soon as you drove of...the problem popped up again...wouldn't you? |
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Replying to: regretful2 (Nov 26, 2008 2:12 am) Come on guys-no disrespect intended to you or Hyundai - but these are the same dealers who sell a $9,000.00 Hyundai Accent! I made an earlier post here about a friend of mine who had a Porsche and he was met by a guy in a lab coat who took notes on EVERYTHING he said when taking the car in for service. This same guy takes his wife's Jeep in for service - complains about a high pitched noise that happens at a certain speed at the Jeep service guys says to him "Are you kidding me?' He bought his wife a luxury car the next time around.....
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Replying to: chuck1 (Nov 26, 2008 11:48 am) That would be cool to take the Caravan I purchased at Lexus in for an oil change and be met with a guy in a lab coat. I'm sure I'd get a superior oil change there, because of the lab coat. Over the years I've actually received the best service on my cars at places that looked like... dumps. But they had some great mechanics working there. They didn't wear lab coats, though. |
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Replying to: chuck1 (Nov 26, 2008 11:48 am) Like I've said before, there are dealerships that get it and there are plenty that don't. Thankfully, I deal with one that gets it. |
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Our family has owned 7 Hyundai's. Quite a few. None of us have had even one defect within the first 90 days of ownership. I am surprised to hear of problems with a Genesis and an Azera but I suppose it can happen. I find it tends to happen much more in forum posts than it does in the real world. Whatever that means.
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Replying to: prosource1 (Nov 26, 2008 1:08 pm) |
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Instead of trading anecdotes, why not look at some data? JD Power recently released their 2008 Initial Quality Study, which tracks owner experiences over the first 90 days with their new cars. As you can see, Hyundai does quite well compared to a lot of other people selling generally far more expensive cars. Doesn't mean your Hyundai won't have a problem, but does indicate that there's nothing much fundamentally wrong with their engineering or quality control. PS: Anyone want a second-hand Range Rover?  
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If a service rep is wearing a lab coat, they may be taking themselves way too seriously. 
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| Some of these comments seem to suggest that you should not be thinking that your Genesis is up there with the more expensive cars that some of the posters must be driving. I think that to suggest that the Genesis is as good makes them feel stupid for paying so much more for the "name". I can easily drive any car I want since my net worth is almost $3million and I did drive both a Lexus and Infiniti before but I think that the Genesis is the equal of both of them. Remeber a Rose by any other name would smell just as sweet! | |
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