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Sedans Hyundai Genesis Hyundai Genesis Sedan 2009-
5692 messages, Last post on Nov 25, 2009 at 6:02 AM
You are in the Hyundai Genesis Forum. Your Hosts are pat & karens
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Replying to: bashogrebash (Nov 25, 2008 10:49 am) I wouldn't be surprised if they even went so far as to tell you that your deposit is non-refundable too, just to keep you stuck. I'm really sorry you're going through all that. I would seriously contact the GM of the dealership and sit down with him and let him know what's going on and see what HE'S willing to do to make it right!!! Good luck!!! |
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Replying to: carolinabob (Nov 25, 2008 12:48 pm) Sorry to see you go and I do empathize with you and your situation. However, to diss the Genesis the way you have is unwarranted when you don't own one yourself. Yes, you can definitely talk plenty about the issues you're having with your Azera and rightfully so. I don't think it's so much a problem that many won't admit to the same problem you and others have because they may truly not be experiencing them. The problem may not be as widespread as you may feel it is. I personally know 5 or 6 other folks that own Azeras in the later '06 to late '07 range that haven't had any issues at all. Heck, one buddy had an '06 that got totalled in an accident and he went and replaced it with an '07 that had 16K miles on it and even he has said the ride is fine with no issues. Not sure what the comment about how a luxury car is supposed to perform applies. The Azera is entry level luxury at best and the Genesis, well...it's already been proven to hold it's own against the likes of Lexus and Infiniti in terms of luxury feel with the materials used (save for the center console) and execution. The only aspect that's really been questioned is the suspension and I think the problem with it is folks are expecting it to be more than it really is. The Genesis is not the luxury sport sedan many desire it to be or claim it's supposed to be. It's a luxury highway cruiser and in that mold, the car performs admirably under those conditions. Sure, the Genesis isn't perfect, but it's leaps and bounds ahead of anything else Hyundai has produced which is truly a good thing for the company. Take care and happy holidays to you and yours. Mike |
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Replying to: carolinabob (Nov 25, 2008 12:48 pm) |
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Replying to: bashogrebash (Nov 25, 2008 10:25 am) |
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Replying to: bashogrebash (Nov 25, 2008 10:25 am) With all due respect to you and the car salespeople that hang out on this board; the car buying process is anything but happy and fun. Exciting...well that depends. This is due to the adversarial process of buying a car. With the one dealer who took your deposit-they never had the car, they never knew if they could get the car, they took your money on THE HOPE of being able to find your car. Then they found out they couldn't. I have never bought a "high end" car, so I can't speak on that end. However, I will tell you what you listed above would have been no different have you been trying to purchased a Ford, GM car, Honda, Chrysler, Toyota, etc., etc., or Hyundai Sonata. Hyundai dealers and other listed above are not really interested in long term relationships. There is a 90% plus chance the sales person you buy a car from will not even be there the next time around. That's the way it is! Those are the tricks dealers play. |
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I purchased a brand new Hyundai Genesis from HUB Hyundai in the west Houston area last week. After only 4 days of "enjoying" my new vehicle, it developed a couple of problems being the most serious one a rambling noise when starting to move from a complete stop. It progressively got worse to the point where I had to stop driving it and have it towed back to the dealership. After 2 days of testing, the dealer's service advisor tells me that it was a problem with the parking brake that it's housed with the regular brakes and claims it is fixed now. First it is unacceptable that a car with less than 300 miles on it has already experienced such serious defect. To add insult to injury, the dealer kept my car for 2 days, unable to diagnose the problem, and put 80 miles on it "testing" it. That is just shear incompetence or fraud, by using my vehicle for other purposes without my knowledge or authorization. It is inconceivable that a $40,000 + new car may exhibit such low quality, and the dealership such poor judgment. What a far cry from the Lexus dealership where I used to take my previous vehicle (Lexus GS300). My advise to all of you thinking about buying a Genesis with the misconception you are getting a luxury car: stay as far away as possible and save some more to buy a real luxury car. Remember, you are paying more money for the whole package (REAL customer service) and in my opinion is well worth it. I'll never buy a Hyundai again! |
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Replying to: regretful2 (Nov 26, 2008 2:12 am) Crying about the dealership putting 80 miles on your car to test it and make sure it's been fixed...come on now. Would you rather them call you and say it's fixed without any testing? Yeah, I'm sure your hair would be on fire with that one! Personally, with something like that...I'd be upset if I found out a repair like that wasn't road tested. I bet you would have been more upset if they didn't put the 80 miles on it testing it, gave you the keys and as soon as you drove of...the problem popped up again...wouldn't you? |
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Replying to: regretful2 (Nov 26, 2008 2:12 am) Come on guys-no disrespect intended to you or Hyundai - but these are the same dealers who sell a $9,000.00 Hyundai Accent! I made an earlier post here about a friend of mine who had a Porsche and he was met by a guy in a lab coat who took notes on EVERYTHING he said when taking the car in for service. This same guy takes his wife's Jeep in for service - complains about a high pitched noise that happens at a certain speed at the Jeep service guys says to him "Are you kidding me?' He bought his wife a luxury car the next time around.....
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Replying to: chuck1 (Nov 26, 2008 11:48 am) That would be cool to take the Caravan I purchased at Lexus in for an oil change and be met with a guy in a lab coat. I'm sure I'd get a superior oil change there, because of the lab coat. Over the years I've actually received the best service on my cars at places that looked like... dumps. But they had some great mechanics working there. They didn't wear lab coats, though. |
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Replying to: chuck1 (Nov 26, 2008 11:48 am) Like I've said before, there are dealerships that get it and there are plenty that don't. Thankfully, I deal with one that gets it. |
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