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Sedans Hyundai Genesis Hyundai Genesis Sedan 2009-
5692 messages, Last post on Nov 25, 2009 at 6:02 AM
You are in the Hyundai Genesis Forum. Your Hosts are pat & karens
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Just wanted to rant a little about my buying experience... This is not a bash on Hyundai per se, but 99.9% of All dealerships from ALL makes... I've been looking for the Hyundai Genesis for 3 weeks now in a specific color (blue ext. saddle int.). Wayne Hyundai (Wayne, NJ): I had a deal in place with that said they would try to find me the car... I signed a purchase order and gave them a $1000 deposit and they tapped my credit. 1 week later they still can't find the car so I told them to try and get me the blk/saddle combo instead. In addition I asked them if I could cancel my deal if I were able to find it from another dealer and they agreed. 2 more days go by and still no word from them. I have no idea what takes so long to find a specific color combo; you either have it or you don't. My guess is they couldn't find what I wanted and were waiting for me to break down and choose another color. So I called them yesterday and asked them to email a cancellation confirmation. Of course I'm still waiting for this email... Nemet Hyundai (Bronx, NY): After hearing that I couldn't find the blue/saddle combo I saw on this dealers online inventory that they had one in stock. I called the dealership personally to ask if they had this color in stock and I was assured they did. So I took a one hour drive to see this car only to find out that it WASN'T IN YET! AND that it was already sold anyway!!! Hyundai City (Burlington, NJ): They had one in stock so I asked them if they could match the deal I had in place already. I told them the details of my original deal giving them the out the door figures. I asked them TWICE if they could match the out the door figures and they agreed so I asked them to send me a quote via email. Lo and behold, the email comes in and they match the price WITHOUT including TTL!!! Another day wasted.... Suresky Hyundai (Goshen, NY): I finally just started cold calling dealerships and asking if they had the blue/saddle. This dealership stated that they could get this color in by the next day but it would have 200 miles on it because it would have to be driven in from the other dealership... At this point I'm willing to take the deal so they take my deposit over the phone and tap my credit (which I agreed to ) at 7:30pm last night. I hardly get a night's rest due to the excitement and when I don't hear anything from them by noon I decide to give them a call... Turns out that the car is "UNAVAILABLE"!!! I have no idea what could happen overnight to make the car unavailable but they say that they've made a call into Hyundai to ask for the next one that comes in. Of course their word means S * * T to me now... So here I am without a car. My credits been tapped twice in two weeks and I have nothing but a handful of empty promises from these scumbags. If I go to another dealership my credit gets hit AGAIN... The only dealer who has been forthright with me is JEFF REID who was kind enough to point me towards the few dealerships who do have my color. Unfortunately his dealership is a thousand miles away... Buying a car should be an EXCITING, HAPPY, FUN thing to do... I don't think I've been unreasonable; I've treated the dealerships with respect (undeserved though it may be). Yet instead of those good feelings I feel like I've just run a mental marathon... But before you think this whole thing is ONLY about Hyundai let me tell you I've seen these exact same stunts pulled at Honda, Lexus, Infiniti and BMW when I was helping my parents get a car. The only difference is their S * * T came with a little more polish... |
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Replying to: bashogrebash (Nov 25, 2008 10:25 am) You're right, it's not Hyundai...it's the dealerships who are at fault here. Sounds like they are making a bunch of empty promises and tap dancing to try and distract you long enough that maybe they'll find one for you. What's crazy is...why not try the honest approach and just tell you..."Ummmm...sir, there are no Genesis models with the color combo, trim level you're looking for at this time. We can keep your deposit and as soon as one becomes available...we'll notifiy you." To tell someone you can deliver one in a day or two is crazy. To be honest, going into this process knowing the cars aren't being shipped in full force quite yet...you should have come expect difficulty in finding the exact color, trim, package combo you really want (unless you just get lucky). If this were a year down the road and the Genesis were fully established in the U.S. and you were still having this problem, then it would truly be a huge issue. While it must be frustrating because you want what you want, try to keep it in mind that the supply of desired package isn't on par with the demand for them. I hate to say it, this is one the growing pains one must face when dealing with a brand new model. Don't say it's a Hyundai thing, Saturn had this problem with the Sky, Pontiac with the Solstice and they're stateside. Audi has this issue with the A5...they actually have folks buying them without being able to test drive them in some cases because the dealer can't keep one on hand. P.S. Getting your credit tapped twice in 2 weeks really isn't as bad as you think it is. If you were getting turned down, then it would raise a flag, but if you're being accepted...it's all good. The good thing is that it let's a dealer know you've been accepted somewhere else and they may try to make you a better offer if they can.
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Replying to: allmet33 (Nov 25, 2008 10:38 am)
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This is my last post on any Hyundai site. For those who have not experienced problems with your Azeras or Genesis', congratulations. However, it appears many will not admit to problems or just don't understand how a luxury car is supposed to perform - in all categories. Some people will never admit they made a bad decision, but I am willing to admit it. BTW, the reviews on Edmunds are generally completed within a couple of months of purchasing the car; too early for problems to have surfaced. Good luck with your cars, but I have given up on Hyundai.
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Replying to: bashogrebash (Nov 25, 2008 10:49 am) I wouldn't be surprised if they even went so far as to tell you that your deposit is non-refundable too, just to keep you stuck. I'm really sorry you're going through all that. I would seriously contact the GM of the dealership and sit down with him and let him know what's going on and see what HE'S willing to do to make it right!!! Good luck!!! |
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Replying to: carolinabob (Nov 25, 2008 12:48 pm) Sorry to see you go and I do empathize with you and your situation. However, to diss the Genesis the way you have is unwarranted when you don't own one yourself. Yes, you can definitely talk plenty about the issues you're having with your Azera and rightfully so. I don't think it's so much a problem that many won't admit to the same problem you and others have because they may truly not be experiencing them. The problem may not be as widespread as you may feel it is. I personally know 5 or 6 other folks that own Azeras in the later '06 to late '07 range that haven't had any issues at all. Heck, one buddy had an '06 that got totalled in an accident and he went and replaced it with an '07 that had 16K miles on it and even he has said the ride is fine with no issues. Not sure what the comment about how a luxury car is supposed to perform applies. The Azera is entry level luxury at best and the Genesis, well...it's already been proven to hold it's own against the likes of Lexus and Infiniti in terms of luxury feel with the materials used (save for the center console) and execution. The only aspect that's really been questioned is the suspension and I think the problem with it is folks are expecting it to be more than it really is. The Genesis is not the luxury sport sedan many desire it to be or claim it's supposed to be. It's a luxury highway cruiser and in that mold, the car performs admirably under those conditions. Sure, the Genesis isn't perfect, but it's leaps and bounds ahead of anything else Hyundai has produced which is truly a good thing for the company. Take care and happy holidays to you and yours. Mike |
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Replying to: carolinabob (Nov 25, 2008 12:48 pm) |
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Replying to: bashogrebash (Nov 25, 2008 10:25 am) |
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Replying to: bashogrebash (Nov 25, 2008 10:25 am) With all due respect to you and the car salespeople that hang out on this board; the car buying process is anything but happy and fun. Exciting...well that depends. This is due to the adversarial process of buying a car. With the one dealer who took your deposit-they never had the car, they never knew if they could get the car, they took your money on THE HOPE of being able to find your car. Then they found out they couldn't. I have never bought a "high end" car, so I can't speak on that end. However, I will tell you what you listed above would have been no different have you been trying to purchased a Ford, GM car, Honda, Chrysler, Toyota, etc., etc., or Hyundai Sonata. Hyundai dealers and other listed above are not really interested in long term relationships. There is a 90% plus chance the sales person you buy a car from will not even be there the next time around. That's the way it is! Those are the tricks dealers play. |
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I purchased a brand new Hyundai Genesis from HUB Hyundai in the west Houston area last week. After only 4 days of "enjoying" my new vehicle, it developed a couple of problems being the most serious one a rambling noise when starting to move from a complete stop. It progressively got worse to the point where I had to stop driving it and have it towed back to the dealership. After 2 days of testing, the dealer's service advisor tells me that it was a problem with the parking brake that it's housed with the regular brakes and claims it is fixed now. First it is unacceptable that a car with less than 300 miles on it has already experienced such serious defect. To add insult to injury, the dealer kept my car for 2 days, unable to diagnose the problem, and put 80 miles on it "testing" it. That is just shear incompetence or fraud, by using my vehicle for other purposes without my knowledge or authorization. It is inconceivable that a $40,000 + new car may exhibit such low quality, and the dealership such poor judgment. What a far cry from the Lexus dealership where I used to take my previous vehicle (Lexus GS300). My advise to all of you thinking about buying a Genesis with the misconception you are getting a luxury car: stay as far away as possible and save some more to buy a real luxury car. Remember, you are paying more money for the whole package (REAL customer service) and in my opinion is well worth it. I'll never buy a Hyundai again! |
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