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Volvo XC90 Seats and Headrests

19 messages,  Last post on Jun 19, 2009 at 5:58 PM

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#1 of 19 Leather seats wearing/cracking in 2004/30K miles by gugal Mar 30, 2007 (10:53 am)
Have 2004 XC90 with 30K miles. Noticed the driver side leather seat starting to crack. Bought it brand new and have taken good care of it. Took it back to the dealership because I thought it was not normal wear and tear and wanted warranty to cover it. Service manager told me that it was not unusual at all and that it happens regularly and the vast majority of other volvos that are 3 years old will have cracking leather seats. He claims it IS normal wear and tear. Has anyone else had this problem? Replies to this message: cabhrab (Apr 04, 2007 9:53 am)
#2 of 19 Re: Leather seats wearing/cracking in 2004/30K miles [gugal] by cabhrab Apr 04, 2007 (9:53 am)
Replying to: gugal (Mar 30, 2007 10:53 am) Glad to hear someone else encountered this. We have an S80, just ordered an XC90 Sport, and after a coupel of years the driver seat cracked, etc. It looks terrible and even the console leather is now flaking off but now we have had the car since 2001 so I doubt the dealer will do anything but they told us the same thing when we confronted them after a couple or three years when we first noticed it.
#3 of 19 Re: Leather seats wearing/cracking by gugal Apr 04, 2007 (2:04 pm)
FYI--dealer told me that cracking was due to the high quality of the leather--its more delicate...I know others with BMWs and Mercedes whose leather hasn't cracked after 5 years and I doubt they use low quality leather. Dealer relented and will replace the leather on the driver's side as a "one-time courtesy". Now I wonder if I should get it replaced and then trade it in considering the leather may very well crack again in 2.5 years.
#4 of 19 Unusual leather seat wear by graywolf1 Aug 19, 2007 (6:25 pm)
Noticed 1 small tear in the seam of the driver side chair, two days later 3 small tears. My XC90 is a 2006 so I took it back to the dealer who stated I must have made punctured them with my belt???????? After I explained that could not have happened, he stated that the seats were only covered up to 12k. After an intense debate, the service tech, while never admitting to material defect agreed to replace the seat cover but continued to maintain that he believed it was my fault. Replies to this message: gugal (Aug 20, 2007 7:46 am)
#5 of 19 Re: Unusual leather seat wear [graywolf1] by gugal Aug 20, 2007 (7:46 am)
Replying to: graywolf1 (Aug 19, 2007 6:25 pm) Interesting...my service manager also wouldn't admit to material defect but insisted it was essentially my fault--normal wear and tear due to how often I get in and out of the driver's seat. That's very strange because I don't drive it very often--it's a 2004 with barely 30,000 miles on it. I expected more from Volvo.
#6 of 19 Re: Unusual leather seat wear by tgkoenigsegg Aug 20, 2007 (9:32 pm)
I have an 2002 S60 and the leather does not have much wear on it. There are different seats on the XC90. I am not sure if it is real leather on the XC90. It might be artificial but I am not sure. Replies to this message: parklife (Jul 28, 2007 12:12 pm) kylechoffman (Nov 10, 2007 10:59 am) gugal (Nov 10, 2007 5:22 pm)
#7 of 19 My headrest is ripped also by parklife Jul 28, 2007 (12:12 pm)
Replying to: tgkoenigsegg (Aug 20, 2007 9:32 pm) My 3rd row headrest was torn upon delivery of my new XC90. The salesman pointed it out to me and they will replace it under warranty. Replies to this message: kylechoffman (Nov 10, 2007 10:59 am) gugal (Nov 10, 2007 5:22 pm)
#8 of 19 Re: My headrest is ripped also [parklife] by kylechoffman Nov 10, 2007 (10:59 am)
Replying to: parklife (Jul 28, 2007 12:12 pm) 2006 XC90 16K miles - Noticed while cleaning the car that the drivers seat is cracking all over the place and I see white below the leather. This is a commuter car - its been babied. Not sure if I should approach the dealer i bought from or call volvous. Replies to this message: gugal (Nov 10, 2007 5:22 pm)
#9 of 19 Re: My headrest is ripped also [kylechoffman] by gugal Nov 10, 2007 (5:22 pm)
Replying to: kylechoffman (Nov 10, 2007 10:59 am) Definitely approach the dealer. I got mine to replace the driver seat with 30K miles on a 2004. They still refused to admit defect and actually noted it as a "one time courtesy" on the service sheet. However, its only been a few months since they replaced it and now I'm noticing the cracking on white spots showing through the worn leather on the passenger seat as well as the armrest. Who can they blame for that? I rarely have anyone in the passenger seat as I drive it mainly to work which is 5 miles away. I am furious. They are not replacing those because of the one time courtesy caveat. Their advice was to buy leather conditioner and/or seat covers to prevent this from happening again. Seat covers??? Why don't I just save a couple grand and get cloth seats and cover those up! I will not buy Volvo again.

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