Last post on Nov 08, 2013 at 8:00 AM
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Chevrolet Equinox, SUV
#64 of 83 USB port issue
Apr 24, 2013 (5:43 pm)
I have a 2012 Chevy equinox and have also been having issues with my USB port. Starting in the middle of March, my USB port no longer recognize the music on my iPhone 4S. The iPhone will connect and sometimes show the song that should be playing but no music actually plays. When I select the artist or song menu, it tells me that the music is indexing. The am able to use the iPhone in a 2012 GMC terrain and can use the controls just fine. I took the vehicle to the dealership today and had them run a diagnostic test. They stated everything was running correctly. They suggested I try running the phone in airplane mode when playing music. This did not work. What else can I do. I have not had this car a year and I know it's not the phone since it previously worked in the car. Thanks for the help. Megan
#65 of 83 Re: USB port issue [megnav86]
Apr 25, 2013 (12:56 pm)
I'm sorry that you've been having trouble with your USB port on your vehicle. I know that can be frustrating, especially since you've tried it on another vehicle and it connected without a problem. Have you tried contacting the GM Infotainment department? They may be able to walk you through getting this issue resolved. I've provided their contact information below.
GM Customer Care
#66 of 83 Re: USB port issue [gmcustsvc]
May 04, 2013 (11:13 am)
I have been having the very same issue with my iPhone 4S and 2012 Equinox. I know it's the Nox because it does the same things to my husband's iPhone. I paid good money for this vehicle, & I pay good money for my music. I have a two hour round trip commute to work five days a week. It would be nice if GM would get this fixed. I took their buyout five years ago, and it appears that they are determined to keep making the same mistakes..
#67 of 83 Re: USB port issue [janet63]
May 05, 2013 (1:38 pm)
Have you had an opportunity to take your 12' Equinox into a GM dealership for diagnosis. I will also be contacting our Infotainment department to speak with them about this issue. Would you mind emailing me your full name, address, VIN and mileage to socialmediagm.com ATTN: Amber. Once I've spoken to our Infotainment division I will contact you with their response. I look forward to hearing from you.
GM Customer Care
#68 of 83 Re: USB port issue [gmcustsvc]
May 07, 2013 (4:57 am)
Yes, I asked the dealership to take a look at it when they changed the oil a couple of weeks ago. They said it was the iPhone because the Nox's software was up to date. Well, so is the iPhone. In the meantime, I had an idea. Last night when I got home I turned off the stereo (which I don't normally do) & disconnected the battery. I also turned off the iPhone for a while. I turned the iPhone back on before I went to bed. When I started the Nox this morning, everything was fine. I will be in touch if it goes out on me again in the near future.
#69 of 83 Re: USB port issue [janet63]
May 07, 2013 (12:31 pm)
Great to hear that your connection is working fine now! Hopefully everything operates properly from here on out. Keep me updated!
GM Customer Care
#71 of 83 2012 Chevrolet Equinox
Jun 03, 2013 (9:51 am)
My mom (82 yrs old), has been having a problem with a crackling noise coming from the rear passenger speaker. The dealer replaced the wiring harness to the amplifier. The car was fine for about 2 weeks, then the noise started again. Even if the stereo is shut off, the speaker still emits a loud crackling noise. I cannot find other owners with this same problem.
#72 of 83 Re: Hard Drive issue in Radio [mdp123]
Jun 06, 2013 (12:10 pm)
I am having this same issue in my brand new 2013 Equiox LTZ. It often does not recognize my iPod and often I have to unplug, restart iPod, and plug back in, or as you mentioned, it freezes and starts on "all songs" and not what playlist it left of at. The song that comes first alphabetically has begun to drive me mad?! I called my dealership but they are 2 hours away and told me to stop by another dealership. I have yet to make time. It is soooo annoying!
#73 of 83 Re: Hard Drive issue in Radio [cameronby]
Aug 09, 2013 (10:29 am)
I posted about this back in January and wanted to give an update. To rehash quickly. We purchased brand new 2011 equinox ltz with full nav/entertainment/HDD package. We have the nav/dvd/Hard drive package with the full screen in the front. We are the original owner. The system will let you use the 6 favorite buttons in the HDD mode to assign favorite artist, favorite albums, and favorite playlist to each of those 6 keys, from the songs stored on the disk drive. Ever since the beginning when we use the save favorites they will randomly disappear and reset to nothing saved. There is no consistent amount of time for this too occur, it has kept the saved setting for up to 10 days and has lost them in as short as 1 day. Since the beginning we have had in the dealership 5 times now over this issues. Chev has replaced the entire radio package (it is a unit so the hard disk drive, the radio, screen, nav system, etc) three times now. The last time they did change do a slightly different model. Nothing has helped. I have it sitting in the shop again right now for some other reason and have them looking at it again. They have been in touch with GM HQ and nobody can answer what is going on. GM has given up and at this point doesnt seem to even believe me because the dealership can never "make" it happen. The last time they suggested I document when it happens. I have been doing this. It is mywifes car so I check it periodically when I drive it.
Each instance documented is a case where I check and see that it is blank and i will assign some more saved favorites again. I have 36 instances of finding it blank since 01/01/13. Short of leaving it with the dealership for possibly 2 weeks just so they can see it go blank there isn't anything else that can be done. They dont see any error codes. They have as of late (both the dealership and GM HQ) now trying to blame me for introducing a virus ???. Good grief it is not a Windows or apple system (i happen to work in the tech industry) so the idea that it is a virus designed to work on a a bizarre niche OS that is powering the GM (non windows) media system and that I would happen to have discovered it on my windows platforms when ripping CD's is rather bizarre odds...but not impossible.
Since according to them I am the only person in the entire country reporting or seeing this I am hoping somebody on here has come across this as well?