Last post on Jun 06, 2013 at 1:10 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#62 of 72 Re: Hard Drive issue in Radio [mdp123]
Jan 16, 2013 (11:50 am)
We're sorry that your efforts with the dealership have not resolved the concern you're having with your radio. If you would like for us to further document this through Customer Assistance and see if there are any avenues open that have not yet been explored, please email us at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, and a summary of the situation).
Sarah, GM Customer Service
#63 of 72 Re: Hard Drive issue in Radio [gmcustsvc]
Feb 04, 2013 (12:59 pm)
Yes I would very much love some help. The Dealership has searched through all bulletins and has not found anything of help to them. As an additional question are the HD systems designed to always play songs in alphabetical order? this is different than how the songs rip but no matter what we do they stay that way with no other sort option. Since I have posted this we have had the unit reset itself randomly going back to "all song mode" about 5 times, with no clear cause.
I will write to the email with the info you suggested. Thanks.
#64 of 72 USB port issue
Apr 24, 2013 (6:43 pm)
I have a 2012 Chevy equinox and have also been having issues with my USB port. Starting in the middle of March, my USB port no longer recognize the music on my iPhone 4S. The iPhone will connect and sometimes show the song that should be playing but no music actually plays. When I select the artist or song menu, it tells me that the music is indexing. The am able to use the iPhone in a 2012 GMC terrain and can use the controls just fine. I took the vehicle to the dealership today and had them run a diagnostic test. They stated everything was running correctly. They suggested I try running the phone in airplane mode when playing music. This did not work. What else can I do. I have not had this car a year and I know it's not the phone since it previously worked in the car. Thanks for the help. Megan
#65 of 72 Re: USB port issue [megnav86]
Apr 25, 2013 (1:56 pm)
I'm sorry that you've been having trouble with your USB port on your vehicle. I know that can be frustrating, especially since you've tried it on another vehicle and it connected without a problem. Have you tried contacting the GM Infotainment department? They may be able to walk you through getting this issue resolved. I've provided their contact information below.
GM Customer Care
#66 of 72 Re: USB port issue [gmcustsvc]
May 04, 2013 (12:13 pm)
I have been having the very same issue with my iPhone 4S and 2012 Equinox. I know it's the Nox because it does the same things to my husband's iPhone. I paid good money for this vehicle, & I pay good money for my music. I have a two hour round trip commute to work five days a week. It would be nice if GM would get this fixed. I took their buyout five years ago, and it appears that they are determined to keep making the same mistakes..
#67 of 72 Re: USB port issue [janet63]
May 05, 2013 (2:38 pm)
Have you had an opportunity to take your 12' Equinox into a GM dealership for diagnosis. I will also be contacting our Infotainment department to speak with them about this issue. Would you mind emailing me your full name, address, VIN and mileage to socialmediagm.com ATTN: Amber. Once I've spoken to our Infotainment division I will contact you with their response. I look forward to hearing from you.
GM Customer Care
#68 of 72 Re: USB port issue [gmcustsvc]
May 07, 2013 (5:57 am)
Yes, I asked the dealership to take a look at it when they changed the oil a couple of weeks ago. They said it was the iPhone because the Nox's software was up to date. Well, so is the iPhone. In the meantime, I had an idea. Last night when I got home I turned off the stereo (which I don't normally do) & disconnected the battery. I also turned off the iPhone for a while. I turned the iPhone back on before I went to bed. When I started the Nox this morning, everything was fine. I will be in touch if it goes out on me again in the near future.
#69 of 72 Re: USB port issue [janet63]
May 07, 2013 (1:31 pm)
Great to hear that your connection is working fine now! Hopefully everything operates properly from here on out. Keep me updated!
GM Customer Care
#71 of 72 2012 Chevrolet Equinox
Jun 03, 2013 (10:51 am)
My mom (82 yrs old), has been having a problem with a crackling noise coming from the rear passenger speaker. The dealer replaced the wiring harness to the amplifier. The car was fine for about 2 weeks, then the noise started again. Even if the stereo is shut off, the speaker still emits a loud crackling noise. I cannot find other owners with this same problem.