Last post on Nov 08, 2013 at 8:00 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#61 of 83 Hard Drive issue in Radio
Jan 15, 2013 (10:04 pm)
I have a 2011 Equinox LTZ with the entertainment package (HDD, etc). Our Equi seems to have a pervasive glitch that has been very difficult for the dealership to fix. By design when playing music from the HDD, when the car is turned off and then back on, it will resume where it left off. We periodically have the music start playing with the very first song in the "All songs" list. Usually this is something that starts with 01- song name. However normally it will stay in album mode, or what ever the mod and song it was last on. Additionally, at random intervals the stored "Favorites" will all be wiped out. While this is not a critical feature of the car it is annoying nonetheless. We have had the car at the dealership 3 times over this and they have replaced/swapped out the entire entertainment/radio/HDD unit. The latest time GM HQ instructed them to put in a slightly different model but still one for that year Equinox. This seems to have slowed down the instances of this happening but it is still happening. Has anybody else seen this occurring or have any advice. There possible could be a firmware or chip issue since this problem has been consistent across 3 different units. I suspect there is a short or some type of glitch that causes the unit to return to a default state (all song mode and start with the top/ whip out memory settings) Ironically when the favorites all disappear the saved RADIO stations are not lost. I would love some advice. I have a suspicion this goes on FAR more than GM is aware but most people probably dont realize it is doing this and think somebody else maybe have just change songs.
Thanks in advance. Michael
#62 of 83 Re: Hard Drive issue in Radio [mdp123]
Jan 16, 2013 (10:50 am)
We're sorry that your efforts with the dealership have not resolved the concern you're having with your radio. If you would like for us to further document this through Customer Assistance and see if there are any avenues open that have not yet been explored, please email us at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, and a summary of the situation).
Sarah, GM Customer Service
#63 of 83 Re: Hard Drive issue in Radio [gmcustsvc]
Feb 04, 2013 (11:59 am)
Yes I would very much love some help. The Dealership has searched through all bulletins and has not found anything of help to them. As an additional question are the HD systems designed to always play songs in alphabetical order? this is different than how the songs rip but no matter what we do they stay that way with no other sort option. Since I have posted this we have had the unit reset itself randomly going back to "all song mode" about 5 times, with no clear cause.
I will write to the email with the info you suggested. Thanks.
#64 of 83 USB port issue
Apr 24, 2013 (5:43 pm)
I have a 2012 Chevy equinox and have also been having issues with my USB port. Starting in the middle of March, my USB port no longer recognize the music on my iPhone 4S. The iPhone will connect and sometimes show the song that should be playing but no music actually plays. When I select the artist or song menu, it tells me that the music is indexing. The am able to use the iPhone in a 2012 GMC terrain and can use the controls just fine. I took the vehicle to the dealership today and had them run a diagnostic test. They stated everything was running correctly. They suggested I try running the phone in airplane mode when playing music. This did not work. What else can I do. I have not had this car a year and I know it's not the phone since it previously worked in the car. Thanks for the help. Megan
#65 of 83 Re: USB port issue [megnav86]
Apr 25, 2013 (12:56 pm)
I'm sorry that you've been having trouble with your USB port on your vehicle. I know that can be frustrating, especially since you've tried it on another vehicle and it connected without a problem. Have you tried contacting the GM Infotainment department? They may be able to walk you through getting this issue resolved. I've provided their contact information below.
GM Customer Care
#66 of 83 Re: USB port issue [gmcustsvc]
May 04, 2013 (11:13 am)
I have been having the very same issue with my iPhone 4S and 2012 Equinox. I know it's the Nox because it does the same things to my husband's iPhone. I paid good money for this vehicle, & I pay good money for my music. I have a two hour round trip commute to work five days a week. It would be nice if GM would get this fixed. I took their buyout five years ago, and it appears that they are determined to keep making the same mistakes..
#67 of 83 Re: USB port issue [janet63]
May 05, 2013 (1:38 pm)
Have you had an opportunity to take your 12' Equinox into a GM dealership for diagnosis. I will also be contacting our Infotainment department to speak with them about this issue. Would you mind emailing me your full name, address, VIN and mileage to socialmediagm.com ATTN: Amber. Once I've spoken to our Infotainment division I will contact you with their response. I look forward to hearing from you.
GM Customer Care
#68 of 83 Re: USB port issue [gmcustsvc]
May 07, 2013 (4:57 am)
Yes, I asked the dealership to take a look at it when they changed the oil a couple of weeks ago. They said it was the iPhone because the Nox's software was up to date. Well, so is the iPhone. In the meantime, I had an idea. Last night when I got home I turned off the stereo (which I don't normally do) & disconnected the battery. I also turned off the iPhone for a while. I turned the iPhone back on before I went to bed. When I started the Nox this morning, everything was fine. I will be in touch if it goes out on me again in the near future.
#69 of 83 Re: USB port issue [janet63]
May 07, 2013 (12:31 pm)
Great to hear that your connection is working fine now! Hopefully everything operates properly from here on out. Keep me updated!
GM Customer Care