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Chevy Equinox Stereo, iPod, CD, Bluetooth, Sat, AUX, USB, DVD

69 messages,  Last post on May 07, 2013 at 1:31 PM

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What is this discussion about? Chevrolet Equinox, SUV

Messages Page 7 of 7

#60 of 69 Using the USB and Aux ports by kottoson

May 01, 2012 (8:45 am)

I just puchased a used 2010 LTZ a couple of weeks ago and love the connectivity (bluetooth, Aux port, USB).
 
I believe the bluetooth connection is for phone operation only. I did not have any problem pairing my phone to the system. Streaming music via blutooth from Pandora, Slacker, etc. is not possible.
 
If you want to stream music, connect a device to the Aux port. I have confirmed that this works with a Verizon Motorola Bionic (Android) phone. When connecting the Aux port to the speaker port on the phone, music is streamed through the stereo whether from the music player or from streaming radio like Pandora or Slacker. I did not try to skip songs using the steering wheel controls but I don't think that works since the Aux plug only has connections for stereo (audio) output and not an extra connection for phone control. There may be Aux cables out there that have this extra 'control' ring in the plug but the one I used didn't.
 
As for the USB connection. When used with my phone, the USB connects to my external SD card where all my music is and behaves like a hard drive. The music player on the phone is not used because the stereo is in control of the music. Seeing that, I have simply purchased a Sundisk USB flash drive which I loaded with all my music from my computer and plugged that into the port. It is always plugged in and returns to the song last being played when I turn the car on.
 
An idiosyncrasy when the radio has a USB device connected is that it has no 'memory'. Every time the vehicle is turned off, the only thing that is remembered is the last song it was playing. Every time the vehicle is started, the radio has to 're-index' (scan) the USB device and recatalog all the music. For example, this takes about 1 minute for the 3GB of music I have on my USB flash drive. During that time, skipping to the next or previous track is not possible. Once the radio has re-indexed the USB device, the steering wheel controls work to play the next or previous song. This also means if you selected a particular genre or artist, these selections are 'forgotten' when the vehicle is turned off. This is also true of the shuffle function if it was turned on. The next time the car is started, it returns to the default setting of 'shuffle: off'. With shuffle off, the radio plays tracks in alphabetical order according to their titles regardless of genre or artist.
 
By the way, does anyone out there know if the radio can be reprogrammed to remember the USB settings (catalog, genre, shuffle, etc) if the USB device is the same as it was when the vehicle was turned off?
 
I hope this helps some of you and is purely based on my experiences so far.

#61 of 69 Hard Drive issue in Radio by mdp123

Jan 15, 2013 (11:04 pm)

Hello,
 
I have a 2011 Equinox LTZ with the entertainment package (HDD, etc). Our Equi seems to have a pervasive glitch that has been very difficult for the dealership to fix. By design when playing music from the HDD, when the car is turned off and then back on, it will resume where it left off. We periodically have the music start playing with the very first song in the "All songs" list. Usually this is something that starts with 01- song name. However normally it will stay in album mode, or what ever the mod and song it was last on. Additionally, at random intervals the stored "Favorites" will all be wiped out. While this is not a critical feature of the car it is annoying nonetheless. We have had the car at the dealership 3 times over this and they have replaced/swapped out the entire entertainment/radio/HDD unit. The latest time GM HQ instructed them to put in a slightly different model but still one for that year Equinox. This seems to have slowed down the instances of this happening but it is still happening. Has anybody else seen this occurring or have any advice. There possible could be a firmware or chip issue since this problem has been consistent across 3 different units. I suspect there is a short or some type of glitch that causes the unit to return to a default state (all song mode and start with the top/ whip out memory settings) Ironically when the favorites all disappear the saved RADIO stations are not lost. I would love some advice. I have a suspicion this goes on FAR more than GM is aware but most people probably dont realize it is doing this and think somebody else maybe have just change songs.
 
Thanks in advance. Michael

#62 of 69 Re: Hard Drive issue in Radio [mdp123] by gmcustsvc

Jan 16, 2013 (11:50 am)

Replying to: mdp123 (Jan 15, 2013 11:04 pm)
Hello Michael,
 
We're sorry that your efforts with the dealership have not resolved the concern you're having with your radio. If you would like for us to further document this through Customer Assistance and see if there are any avenues open that have not yet been explored, please email us at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, and a summary of the situation).
 
Sarah, GM Customer Service

#63 of 69 Re: Hard Drive issue in Radio [gmcustsvc] by mdp123

Feb 04, 2013 (12:59 pm)

Replying to: gmcustsvc (Jan 16, 2013 11:50 am)
Hello Sarah,
 
Yes I would very much love some help. The Dealership has searched through all bulletins and has not found anything of help to them. As an additional question are the HD systems designed to always play songs in alphabetical order? this is different than how the songs rip but no matter what we do they stay that way with no other sort option. Since I have posted this we have had the unit reset itself randomly going back to "all song mode" about 5 times, with no clear cause.
 
I will write to the email with the info you suggested. Thanks.

#64 of 69 USB port issue by megnav86

Apr 24, 2013 (6:43 pm)

I have a 2012 Chevy equinox and have also been having issues with my USB port. Starting in the middle of March, my USB port no longer recognize the music on my iPhone 4S. The iPhone will connect and sometimes show the song that should be playing but no music actually plays. When I select the artist or song menu, it tells me that the music is indexing. The am able to use the iPhone in a 2012 GMC terrain and can use the controls just fine. I took the vehicle to the dealership today and had them run a diagnostic test. They stated everything was running correctly. They suggested I try running the phone in airplane mode when playing music. This did not work. What else can I do. I have not had this car a year and I know it's not the phone since it previously worked in the car. Thanks for the help. Megan

#65 of 69 Re: USB port issue [megnav86] by gmcustsvc

Apr 25, 2013 (1:56 pm)

Replying to: megnav86 (Apr 24, 2013 6:43 pm)
Hi Megan,
 
I'm sorry that you've been having trouble with your USB port on your vehicle. I know that can be frustrating, especially since you've tried it on another vehicle and it connected without a problem. Have you tried contacting the GM Infotainment department? They may be able to walk you through getting this issue resolved. I've provided their contact information below.
 
(855) 428-3669
 
Best Wishes
 
Amber N.
GM Customer Care

#66 of 69 Re: USB port issue [gmcustsvc] by janet63

May 04, 2013 (12:13 pm)

Replying to: gmcustsvc (Apr 25, 2013 1:56 pm)
I have been having the very same issue with my iPhone 4S and 2012 Equinox. I know it's the Nox because it does the same things to my husband's iPhone. I paid good money for this vehicle, & I pay good money for my music. I have a two hour round trip commute to work five days a week. It would be nice if GM would get this fixed. I took their buyout five years ago, and it appears that they are determined to keep making the same mistakes..
 
Janet

#67 of 69 Re: USB port issue [janet63] by gmcustsvc

May 05, 2013 (2:38 pm)

Replying to: janet63 (May 04, 2013 12:13 pm)
Hi Janet
 
Have you had an opportunity to take your 12' Equinox into a GM dealership for diagnosis. I will also be contacting our Infotainment department to speak with them about this issue. Would you mind emailing me your full name, address, VIN and mileage to socialmediagm.com ATTN: Amber. Once I've spoken to our Infotainment division I will contact you with their response. I look forward to hearing from you.
 
Regards
 
Amber N.
GM Customer Care

#68 of 69 Re: USB port issue [gmcustsvc] by janet63

May 07, 2013 (5:57 am)

Replying to: gmcustsvc (May 05, 2013 2:38 pm)
Hello, Amber,
 
Yes, I asked the dealership to take a look at it when they changed the oil a couple of weeks ago. They said it was the iPhone because the Nox's software was up to date. Well, so is the iPhone. In the meantime, I had an idea. Last night when I got home I turned off the stereo (which I don't normally do) & disconnected the battery. I also turned off the iPhone for a while. I turned the iPhone back on before I went to bed. When I started the Nox this morning, everything was fine. I will be in touch if it goes out on me again in the near future.

#69 of 69 Re: USB port issue [janet63] by gmcustsvc

May 07, 2013 (1:31 pm)

Replying to: janet63 (May 07, 2013 5:57 am)
janet63,
 
Great to hear that your connection is working fine now! Hopefully everything operates properly from here on out. Keep me updated!
 
Amber N.
GM Customer Care

Messages Page 7 of 7

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