Last post on Nov 24, 2013 at 5:11 PM
You are in the Sedans
What is this discussion about?
Lexus IS 250, Toyota Avalon, Cadillac STS, Volkswagen New Beetle, Infiniti G35, Mazda CX-7, Chrysler PT Cruiser, Saab 9-3, Jeep Liberty, Coupe, Hatchback, Sedan, Wagon, SUV
Go to NHTSA to file a safety complaint.
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#28 of 166 Re: sunroof exploded [richardb621]
Jul 12, 2009 (6:06 am)
Just a follow-up on the 2008 Jeep Liberty exploding sunroof. The dealer has refused to fix the sunroof under warranty; or in other words, they claim no responsibility for having to replacing the sunroof. In fact, the service manager told me that the decision was made by a regional service manager in Atlanta. When I asked for a means to contact this person, she told me that she could not give out any information about this person. She told me I should bring it to a glass shop and file an insurance claim for the repair. When I asked her “are you refusing service on my vehicle” the service manager then backed off and said she would get back with me on the matter. She never retuned my call, although she claimed to have left several messages, none of which I received. Oh well…so much for good service! I’m interested if BMW will agree to fix your car under warranty. Judging from some of the previous reports on this topic, they should. But this is probably the difference between a quality manufacturer (like BMW) and a bankrupt manufacturer like Chrysler.
#29 of 166 Re: sunroof exploded [08jeepliberty]
Jul 12, 2009 (4:50 pm)
I'll actually be very surprised if they fix it!! I know when mine shattered, I tried to call BMW first, but they didn't answer the call after call that I made, and leaving messages telling them to call me asap it was urgent!! So gave up and filed a claim with my insurance. FINALLY they got back to me! Well I told them what had happened, and said that I had actually already filed a claim with my insurance because I had heard nothing back, they said, 'Oh, O.K. thats alright then!!!!' No 'Oh don't worry we'll check it out!..Nothing!!! Then again, it depends where you are, and what your BMW dealership is like!! Hopefully you'll have a nice one :0)
#30 of 166 Re: sunroof exploded [wdl]
Sep 08, 2009 (8:29 am)
The same thing happened to me with my Mazda cx-7 It is out of dealer warranty so they said Mazda wouldn't pay, I have extended warranty but they said they don't cover anything like that. I think they should recall I have a 5 month old baby and 3 yr old. Thank God the roof part was closed. Did you have any luck when you contacted Mazda?
#31 of 166 Mazda CX-7 sunroof explode
Sep 08, 2009 (8:33 am)
We were driving on interstate- nice day about 85 degrees. My 5 month old and 3 year old in back seat. We heard a loud explosion like a shot gun. Actually thought we had blown a tire but after looking the tires were fine. We continued to drive and heard air entering vehicle. We opened the sun roof and saw large hole in roof. Like it just exploded. There was nothing that flew up and hit it. It just exploded. Mazda is saying because it is out of warranty they will not cover it. My extened warranty also does not cover it and my insurance company is saying manf. defect. I am so frustrated!!!!!!!!!
#32 of 166 Infiniti FX35 Exploding Sunroof
Sep 08, 2009 (5:55 pm)
Add my 2007 Infiniti FX35 to the list of vehicles with exploding sunroof. While driving home to Canada the sunroof exploded like a shotgun. We pulled over and discovered the big hole in the sunroof. Infiniti won't talk to me about warranty, only that it is not covered. The initial sunroof replacement was C$1,400 and now there is an additional $3,700 ($5,700 total damage) required to remove glass from between the roof and the inside panel. I am getting nowhere with Infiniti on the warranty so I am beginning small claims court proceeding here in Alberta. Very frustrating.
#33 of 166 saab 9-3 sunroof
Sep 08, 2009 (8:48 pm)
my saab 9-3 was at the mechanic, i received a phone call explaining that my sunroof had shattered. When i asked what the hell this meant the mechanic explained that my sunroof had shattered outward, but remained intact except for a few small peices. Anyone else have this happen to them
#34 of 166 Re: saab 9-3 sunroof [robbie567]
Sep 09, 2009 (3:05 am)
Perhaps you should check the SAAB message board.....
This is the Mazda CX-7 board.... The chances of a CX-7 owner, also being an owner of a Saab 9-3 are miniscule....
#35 of 166 Re: saab 9-3 sunroof [howardru]
Sep 09, 2009 (5:36 am)
Sorry, no, this is not a Mazda CX-7 board. Please look at the top of the discussion to see the vehicles this conversation includes. In fact, it includes any vehicle with an exploding sunroof, whether listed or not, since only up to nine vehicles may be listed at a time. Have a look at the Saab 9-3 "board" and you'll see this discussion appears there as well.
As with the other posters here, Robbie's actual experience was terribly unfortunate, but his post is welcome in this discussion.
#36 of 166 Re: saab 9-3 sunroof [pat]
Sep 09, 2009 (6:02 am)
When I look at the top of this page, it says
You are here: Make Index Mazda CX-7
That says Mazda, CX-7 which is the make and model I navigated to.
Says it on the bottom of my page too.
If people want to populate the forum with off-topic models and cars, then so be it. Being the moderator, it would be more effective as a research tool to keep the members focused on the MAKE as indicated on the You Are Here page...
#37 of 166 Re: saab 9-3 sunroof [howardru]
Sep 09, 2009 (1:33 pm)
You are missing the What is this discussion about? line in the header at the top of the page. You can list any of those make/models and find this discussion there (did you check the Saab 9-3 link I gave you?). If you display the discussion from any of those page lists, that particular vehicle will show up where you are seeing the CX-7. In other words, this discussion belongs to all of those models just as much as it belongs to the CX-7.
We have many discussions that encompass more than one make/model and this is how we manage it. I am sorry if you don't find it to your liking, but it's been this way for many years and it's not likely to change.
Rather than you and me continuing to disrupt this topic with this subject, please feel free to email me directly, or else to use the Help link to find the Contact Us page.