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Exploding Sunroofs!

41 messages,  Last post on Nov 14, 2009 at 8:52 AM

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What is this discussion about? Lexus IS 250, Toyota Avalon, Cadillac STS, Volkswagen New Beetle, Infiniti G35, Mazda CX-7, Chrysler PT Cruiser, Saab 9-3, Jeep Liberty, Coupe, Hatchback, Sedan, Wagon, SUV


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#20 of 41
Re: sunroof exploded [lshoee] by lakebreeze1
Apr 29, 2009 (2:05 pm)
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Replying to: lshoee (Mar 14, 2009 11:15 pm)

Add me to the club. My 16 mos. old Avalon ltd. just had it's sunroof go "POP".
Driving with it in the tilted position. Nothing came by to hit it. It just went.
The dealer, Wilde Toyota, Milwaukee, WI is taking care of it. They noticed
scratches in the trunk lid paint from the glass shards and are having both the glass and repaint covered under warranty. (They're handling it well so far, no hassles).
They claim they hadn't really seen this happen before but when it happened
to me, I thought of these postings so I wasn't too shocked.
No cause from heat, pressure or impact, just a flaw in the glass somewhere that finally went.
#21 of 41
Re: sunroof exploded [lakebreeze1] by ajgrantcsh
May 21, 2009 (11:30 am)
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Replying to: lakebreeze1 (Apr 29, 2009 2:05 pm)

Same thing for me on a brand new (4 months) 2009 BMW 335 xi. . I was not going under an overpass, there were no trucks near me, nor were there too many other cars in the vicinity. I heard a loud pop and my sunroof shattered. I saw nothing coming at me, nor did I find any rocks in the car.
 
BMW sent out an engineer. He and the national engineering group evaluated the damage and maintain that the sunroof was hit by something. They have denied any responsibility for covering the repairs, so it's going through my insurance company. Total bill was just over $2,000 to replace the glass, clean out all the glass fragments that were in the headliner and paint the trunk and roof - they had lots of scratches from the flying glass shards. I still don't see how anything could have hit the car given where I was - maybe a bird dropped a stone. It's been almost 3 weeks - two weeks waiting for the BMW and insurance adjusters and a week to do the work. I just want my car back and get out of the awful Dodge Charger I rented. That's another thing. BMW offered to put me into a rental while the car was waiting to be evaluated and then backed out when it became an insurance claim - so I also have the excess rental charges to pay for.
 
 The report I got from BMW indicated that the glass exploded from the impact of a small stone and the difference in air pressure and temperature between the interior and exterior. I was at sea level and the temperature inside and outside was almost identical. I'm really skeptical about that explanation.
#22 of 41
Re: sunroof exploded [ajgrantcsh] by britmom
May 26, 2009 (3:31 pm)
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Replying to: ajgrantcsh (May 21, 2009 11:30 am)

I just had the same thing on my 2008 bmw, did you have any problems getting it fixed? I had the glass replaced, by the authorised glass people with safelite, and now my sunroof is not working properly! I KNEW I should have gone to the dealer to get it fixed!! It will open, and go halfway, then open again!! The guy just could not get it to work, so I am now HOPEFULLY going to get it sorted with the dealer. My sunroof was at a tilt when it exploded! same thing didn't drive under anything, not driving too fast, no trucks close by, no birds about....just an almighty noise and then glass chips falling on my head!!!!! I did not even realise it was my car!!!...have to get mine painted too...just want it fixed!!!!!!
#23 of 41
Re: sunroof exploded [britmom] by ajgrantcsh
May 27, 2009 (7:34 am)
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Replying to: britmom (May 26, 2009 3:31 pm)

Sorry to hear of your ongoing problem. Despite what BMW said, I do believe there is ample evidence that these things just explode spontaneously.
 
I did take mine to my dealer's body shop. They did a superb job with both the roof and the paint. Just one small problem I have is a rattle somewhere in the roof. I think it's the shade thumping against something when I go over rough road. Made an appointment to drop it off next week to take care of that.
 
Good luck with your repair.
#25 of 41
Exploding Sunroof 2008 IS-250 by greginaz
Jun 17, 2009 (6:06 am)
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Our sunroof exploded outward like a gunshot two weeks ago. Lexus at first said it must have been a rock hitting it but there were no overpasses, no trucks around and it would take a huge rock coming straight down to break it while we were going 60 mph on I-10. Finally the service manager said it was a gray area after I pointed out several other cases I found on Google. They said Lexus always gives the customer the service when it comes to gray areas so they did fully fix it on warranty. The car only has 14,000 miles on it. I think it is a more common problem then Lexus wants to admit. For AZ it was not hot, about 95 degrees and we had driven for 20 miles so the car had cooled off.
#26 of 41
2009 Jeep Liberty sunroof exlodes! by 08jeepliberty
Jun 29, 2009 (6:54 am)
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I purchased my Jeep Liberty in April of 2008 and have genuinely been pleased with both the vehicle and the service. On June 24 my wife and I, while on vacation, were driving down I-10 in southern Mississippi and were suddenly frighten by what sounded like a shotgun blast just above our heads. We looked around and there were no other vehicles or overpasses in sight. We pulled over on the shoulder of the road to do an inspection of our Liberty and found that the sunroof had apparently exploded! The glass had shattered into thousands of small pieces from the exact center of the sunroof and the remaining glass fragments in the sunroof were bent outward as if the force of the explosion was from within the vehicle. South Mississippi was under an extreme heat warning at the time, and the outside temperature reading, as read on the vehicle display, was 102 F. After inspecting the outside of the vehicle, we could not find evidence of any other damage. We immediately called the service department of our dealer to report the incident and see what we should do about this. The service manager told us he had never heard of a sunroof exploding and suggested we make an insurance claim to repair the damage. I, however, feel that the explosion was the result of a defective glass which exploded when there was a huge difference in temperatures inside and outside of the car. Since it was unlikely that we could get the vehicle repaired quickly, and we didn’t want to lose the money we had prepaid for a 4-day stay at the beachside condo in Alabama, we decided to do a temporary fix on the sunroof with some gray duct tape, being careful not to get any of the tape on the painted surface on the roof. It’s now Monday morning (June 29) and we have returned home. I decided to get on the computer and investigate if there were any other reports of exploding sunroofs, and found the reports recorded on this site.
I am now trying to decide if I should file an insurance claim as if the damage was from a rock that struck the roof, or insist it was the result of a defective glass. I feel strongly that the incident resulted from a defect rather than a rock, since there were no overpasses or other vehicles anywhere near us when it happened, and the unlikelihood that a rock would strike the exact center of the sunroof with no surrounding damage of any type. One of my other concerns is that some of the glass fragments that fell between the roof and the interior lining of the vehicle must be removed or they will make noise or cause other problems in the future. Any advice on this matter would be greatly appreciated.
#27 of 41
Re: sunroof exploded [ajgrantcsh] by richardb621
Jul 11, 2009 (3:27 pm)
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Replying to: ajgrantcsh (May 21, 2009 11:30 am)

I just had the same thing happen to me Friday when I was driving on the highway.I was a nice day temperture about 75F and no cars by me when, the sunroof popped.
I have a 2006 xi BMW that I purchased in April 2009, I will bring this to the Dealer Monday
I will let everyone know .
#28 of 41
Re: sunroof exploded [richardb621] by 08jeepliberty
Jul 12, 2009 (6:06 am)
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Replying to: richardb621 (Jul 11, 2009 3:27 pm)

Just a follow-up on the 2008 Jeep Liberty exploding sunroof. The dealer has refused to fix the sunroof under warranty; or in other words, they claim no responsibility for having to replacing the sunroof. In fact, the service manager told me that the decision was made by a regional service manager in Atlanta. When I asked for a means to contact this person, she told me that she could not give out any information about this person. She told me I should bring it to a glass shop and file an insurance claim for the repair. When I asked her “are you refusing service on my vehicle” the service manager then backed off and said she would get back with me on the matter. She never retuned my call, although she claimed to have left several messages, none of which I received. Oh well…so much for good service! I’m interested if BMW will agree to fix your car under warranty. Judging from some of the previous reports on this topic, they should. But this is probably the difference between a quality manufacturer (like BMW) and a bankrupt manufacturer like Chrysler.
#29 of 41
Re: sunroof exploded [08jeepliberty] by britmom
Jul 12, 2009 (4:50 pm)
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Replying to: 08jeepliberty (Jul 12, 2009 6:06 am)

I'll actually be very surprised if they fix it!! I know when mine shattered, I tried to call BMW first, but they didn't answer the call after call that I made, and leaving messages telling them to call me asap it was urgent!! So gave up and filed a claim with my insurance. FINALLY they got back to me! Well I told them what had happened, and said that I had actually already filed a claim with my insurance because I had heard nothing back, they said, 'Oh, O.K. thats alright then!!!!' No 'Oh don't worry we'll check it out!..Nothing!!! Then again, it depends where you are, and what your BMW dealership is like!! Hopefully you'll have a nice one :0)

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