Last post on Nov 24, 2013 at 5:11 PM
You are in the Sedans
What is this discussion about?
Lexus IS 250, Toyota Avalon, Cadillac STS, Volkswagen New Beetle, Infiniti G35, Mazda CX-7, Chrysler PT Cruiser, Saab 9-3, Jeep Liberty, Coupe, Hatchback, Sedan, Wagon, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#139 of 166 Re: exploding moonroof of my teana [ghedirudy]
Oct 08, 2013 (7:17 am)
Last week while driving down the road, my moon roof exploded. My grandson was in the car with me. I had never heard of such a thing. I took my truck to the dealer who said they had never heard of such a thing and would put the glass on digital imaging. I filed a complaint with Ford customer care since my new truck is under warranty and then proceeded to file a complaint with NHTSA as well. On the NHTSA site, there are several complaints of the same experience I had. Ford finally has agreed to pay 1/2 of the cost of the roof, but no thank you. I am working to get a recall. I have also contacted Carlite Glass who is the manufacturer of all the glass for Ford. They of course told me they have not received any complaints or ever heard of an issue with exploding moon roofs. I let them know, they have just been made aware of the issue. I offered to send the links or forums that I had Googled with all the complaints, the contact person declined my offer. My service advisor at Ford acknowledged there was no evidence of an impact, which I had already told them and yet they want the customer to file an insurance claim. I explained to them, that is considered FRAUD since there was no impact! Please if you have had an issue, call and complain to the NHTSA and get the investigation going. I have already contacted my local news station as well. It is a safety issue not a monetary issue!!!
#140 of 166 Re: 2012 Ford F-150 platinum edition 24k miles [spechacek]
Oct 11, 2013 (4:33 pm)
"...My service advisor at Ford acknowledged there was no evidence of an impact, which I had already told them and yet they want the customer to file an insurance claim. I explained to them, that is considered FRAUD since there was no impact!..."
If you honestly tell them what happened when you file the claim, it is not fraudulent. I don't know if they will pay - it would depend on the policy - but it is not fraud.
#141 of 166 Re: 2012 Ford F-150 platinum edition 24k miles [spechacek]
Oct 23, 2013 (10:33 am)
This just happened to me on Monday. I have a brand new 2013 Ford Edge Sport, was driving over a bridge and BAM, I hear what sounds like a gun shot. Look up to see my panoramic moonroof shattered. Pulled off the next exit and upon closer look all four sides of the roof were shattered to pieces while the center area was entirely cracked but still intact. Called Ford dealership right away, the Service Manager said he's never seen anything like it and took pics to send to FMC. FMC said nope, something definitely hit the glass, and the manager responded and told them absolutely nothing hit the glass. There is no impact crack anywhere and if something did hit the glass then there is no reason why all four sides of the glass would have shattered to pieces. Two days later and we are still waiting to hear if FMC is going to pay for it. Right now they're offering to pay for half, but no, I shouldn't be out any money for this. Like you said, this is a safety issue and I am disgusted that FMC would rather not pay out a couple grand to fix something, if even that much for them, than do the right thing for a customer. From what I understand, once it gets escalated to the Area Rep they usually back down and take care of it, but I shouldn't be fighting this hard. For the service manager to even be taking additional action on my behalf because HE is adamant nothing hit my moon roof speaks volumes. Outcome to be determined.
#142 of 166 Re: 2012 Ford F-150 platinum edition 24k miles [imaudi77]
Oct 24, 2013 (4:54 am)
I sent you an email yesterday. But just to make sure I wanted to post an update that will hopefully benefit you. I fought with Ford for 8 long days on this one. Like you they offered to pay 1/2, I contacted Carlite who distributes the glass to Ford and got them on board. By offering to pay half they are taking some responsibility. Never the less, After emailing all the links concerning this problem to Ford , Carlite and NHTSA, I started getting some attention. I informed Ford that I would sue for the damages which included a rental while they were kicking the can around to see who was going to be responsible. I ended up paying for half and was contacted by Ford executive liaison a few days later. They are reimbursing me and said they are NOW going to check into this. I promise you one thing, THEY ALL ARE AWARE OF THIS NOW. I told them, No one at Ford can say they are not aware because I have made them all aware that this is a problem. Don't give up and don't give in!
#143 of 166 FORD DIDN'T DO THE RIGHT THING
Oct 24, 2013 (5:06 am)
Ford NEVER took responsibility when this happened to my 2013 Ford Escape. I fought them for over a week. I ended up having to put it on my insurance and the dealership picked up the deductible ONLY because I put up such a fight. I've had so many other problems with Ford and they do not care about the customer beyond the sale. Sad really. This will be my last Ford. Good luck in getting them to take responsibility for anything. I agree with the other poster...they are aware! They are just trying to swindle out!
#144 of 166 Re: 2012 Ford F-150 platinum edition 24k miles [spechacek]
Oct 24, 2013 (7:34 am)
Thanks! I am not giving up. I am writing a letter today and sending it with printout of all these posts from Ford owners along with some other research I've done. This is insane, and quite frankly, the worst customer service I've ever seen. Sorry, but I'm not purchasing a $44k vehicle and being brushed aside with what is a very serious safety issue. Glad it worked out for you!
#145 of 166 Re: 2012 Ford F-150 platinum edition 24k miles [spechacek]
Oct 24, 2013 (8:06 am)
I had the same situation with Toyota. They refused. I took the matter to arbitration. Toyota paid.
#146 of 166 F350 Platinum Sunroof explodes
Oct 24, 2013 (4:21 pm)
Purchased my new F350 Platinum series on July 21, 2013...today driving on a secondary highway with no vehicles close by, I heard a loud bang, just like a shotgun. I was talking with my husband on sync, both at the same time we said what the heck was that. I immediately noticed my sunroof was shattered! I called the dealership, she said she had never heard of that before and to come right in. upon entering the dealership the service gal immediately told me it was not covered and the bill is $1500.00. I explained there was no way a rock could have hit my vehicle unless one fell out of the sky. The dealership has since offered to pay half but we are not at all happy with that. I am going to report on NHTSA and see where we go from there.