Last post on Nov 24, 2013 at 5:11 PM
You are in the Sedans
What is this discussion about?
Lexus IS 250, Toyota Avalon, Cadillac STS, Volkswagen New Beetle, Infiniti G35, Mazda CX-7, Chrysler PT Cruiser, Saab 9-3, Jeep Liberty, Coupe, Hatchback, Sedan, Wagon, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#111 of 166 Re: 2013 Venza Sunroof Imploded [denee246]
Feb 26, 2013 (6:16 pm)
I had a Scion (Toyota) with the same problem. It was under warranty but Toyota refused to pay for the repair. I took them to arbitration (explained in your owner manual) and they paid for the repair. I suggest you do the same. It can all be handled through the mail.
#112 of 166 Re:Window Exploding
Apr 04, 2013 (8:03 pm)
Rear passenger window on 2011 KIA Sorento exploded for no apparent reason while driving on I-75 in 72 degree weather on a beautiful day. KIA refused to replace, even with the bumper to bumper warranty purchased with vehicle.
May 20, 2013 (5:55 pm)
Bought the 2013 Venza less that two months ago with 6 miles on it. Salesman went on about how GREAT this vehicle is, bought the warranty the finance guy said "everything but the brakes" were covered and guess what? They aren't covering the phantom EXPLODING sun roof!! NOT happy about the sudden "I don't know them" syndrome I got from the dealer. They are blaming it on Toyota but I think it's just like every other dealer out there, once they got ya they leave ya. Oh yes, they talk to you like they owe you money. they sold you a hand full of rocks and they promised they would be marbles...My bad, It wont ever happen again.
#114 of 166 Re: Sunroof Explosion [poppyandhoney]
May 20, 2013 (8:22 pm)
I had the same problem with a Scion Tc. I took them to arbitration and they paid. Procedure is in your Toyota owners manual.
#115 of 166 Re: Sunroof Explosion [poppyandhoney]
May 21, 2013 (5:05 am)
I bought a 2013 Venza 12/15/12. Feb. 22, 2013, my moonroof shattered as we were driving down the interstate. Very scary and made a mess of my car. It seems a stress fracture to us. Please post your experience at https://www-odi.nhtsa.dot.gov/VehicleComplaint. Toyota does not notify their dealers of any problems until there are several. The moonroof raining down on you is a serious safety issue--could have blinded the driver resulting in a wreck. Mine wasn't covered under warranty either. Now moon roof grinds from glass remaining. I share your pain.
#116 of 166 Re: Sunroof Explosion [denee246]
May 21, 2013 (5:36 am)
I had this happen on a 2009 BMW about six months after I got it. Just coincidentally I mentioned it to a friend who said it had happened to him with a new shower enclosure. He had just had the bathroom renovated, and heard a loud bang. Fortunately the bathroom was vacant at the time. He said it was like shrapnel exploded, destroying all the new work. Amidst fighting with contractors and manufacturers he did some research and found an architectural white paper, which reported that spontaneous shattering is a known phenomenon of tempered glass. Every so many units per the millions manufactured have microscopic defects that cause the glass to shatter. The auto dealers automatically tell you something hit the glass, which in most cases is not true. But it's a fight to get them pay for the repair.
#117 of 166 2013 Hyundai Sante Fe sunroof exploded
May 27, 2013 (10:19 am)
My 2013 Hyundai Sante Fe sunroof exploded for no reason. The weather was mild at the time (59 degrees). I was traveling at 60 mph on the freeway, and the roof was open to the vented position at the time. It sounded like a gunshot. Glass showered the inside of the car.
#118 of 166 2013 Kia optima sunroof exploded
May 30, 2013 (2:24 pm)
Yesterday my wife was driving her 2013 kia optima sxl down the interstate when a loud pop sound was made followed by falling glass from the sunroof. A softball size hole was noted to the rear of the glass with the remainder being shattered. Luckily her nor our 5 year old son was injured. Took it to the dealership today and we ate waiting on the Kia area rep to give us a decision on if they can replace it under warranty or not.
#119 of 166 Chevy Travers 2010 sun roof explosion
Jun 05, 2013 (11:04 am)
On May 31st 2013 - While traveling down RTE 93 South in New Hampshire we experience a very loud bang, there were no other cars or truck around us, no one threw a rock, no bird hit the SUV.
I happened to glance up at the roof and realized that the front sun roof had exploded into a million pieces, fortunately it was safety glass and it all stayed in one piece. We are now waiting for the new sun roof to come in. No one seem to have one in stock and it needs to be ordered out of OHIO. I did call Chevrolet headquarters and they took the information and gave me a claim number. They said they would investigate it and call me back which they did bat stated that there is no know problem with the sun roof. It was a windy day, 90 degrees out and we put the air conditioner on, I don't know it this has any thing to do with the cause of it.